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Ina Steiner on EmailIna Steiner on LinkedinIna Steiner on Twitter
Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.

6 thoughts on “Executives Open Up about eBay Problems in New Year’s Podcast”

  1. In other words…”Sorry we’re late to the party. Here’s a bushel shapeless promises to make up for it.”

    These people are NOT executives. They’re children…spoiled rotten children.

  2. Furthermore…are there any SPECIFICS in all of this clap trap?

    “We’re gonna paint the barn.”…WHAT COLOR???…BY WHAT DATE???

  3. Speaking of problems, we’re experiencing *huge* issues today on eBay.

    eBay management says they want feedback. Here is some feedback about some very serious (and potentially newsworthy) issues on the IT company (meaning eBay) site today.

    eBay tacked on an extra $10,000 to our monthly invoice dated 12/31/18.

    Past 12 months were all billed at $400-500. No new listings or subscriptions or high sales. No reason at all for any drastic change in fees, let alone more than two (count ’em, two!) years’ worth of usual fees added on to our bill in one fell swoop.

    Reported to eBay. They say they “cannot fix yet” but “don’t worry about the extra $10K in fees.” suggest perhaps someone hacked our account (to put cash in eBay’s pocket? not likely).

    They say we will have to wait (as they cannot access the invoice information, which is interesting) and we will have to “dispute the erroneous charges” before (or possibly after, which is scary) they attempt to take an extra $10K (over and above the correct invoice amount) from us on Jan 15.

    No help so far, no admission of any IT issues, plenty of excuses. But they tell us not to be concerned and that it will all be okay.

    Not feeling all that warm and fuzzy right now.

    It is odd that, at the very end of a lackluster year, eBay is able to potentially report huge upswings in revenue (and the fact that it’s due to a “glitch” would not necessarily make it into any 2018 reports). Imagine $10,000 extra in fees “mistakenly” billed x even 10,000 sellers. That’s an extra $100,000,000 (1/10 of a cool billion) in paper revenue (possibly largely real if the problem is not fixed and sellers are over-billed with no quick recourse) for December 2018 (making it look like they beat all projections, creamed Amazon and such, etc.).

    Hmm.

    Are you listening, eBay?

  4. These two bobble heads need to stop drinking the kool aid and go bad to bed. Their IGNORANCE is in glowing color. They really think that sellers are so stupid that they are going to believe their babble. Well maybe some are but most have heard the noise before.

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