Email a copy of 'Free Shipping Becomes the Norm for Holiday Shopping' to a friend
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Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.
UMMM Don’t believe it. We have never offered free shipping at anytime during the year. We charge up to 3.00 per item. Our sales are fine. Just another organization that takes surveys and doesn’t know what they are looking at. I’m willing to bet there are a lot of people charging for shipping. Besides one would have to be a dumb as a box of rocks to think that shipping is free for anything.
Free shipping is simply not an option for international sellers! Most of my buyers are discriminating collectors of antiques and vintage and do not expect free shipping as a norm. And what about returns? I occasionally offer “shipping included” on more expensive items with the proviso that in the event of a return the purchase price only is refunded. There is no such thing as “free” shipping – it has to be built into the price somewhere.