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National Retail Federation

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Ina Steiner on EmailIna Steiner on LinkedinIna Steiner on Twitter
Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.

2 thoughts on “Returns Fraud Remains a Serious Threat to Retail”

  1. Return fraud according to Greedbay doesn’t exist on their site. Every return is honest and upright. Buyers all trustworthy and great therefore their isn’t any return fraud that Greedbay can find.

  2. Amazon cares even less. Why should they? They make everyone else pay for it! Returns go back to the seller or manufacturer, no matter if it’s your item or some broken 10 year old doorstop. Even better for them, they charge us for the return, as well as to send it back to us. When you have no skin in the game, but instead profit from it, why should you change?

    Ultimately the liberal return policies exist for one reason – they allow Amazon\Fleabay to raise the bar for customer expectations and differentiate their brands. When they offer these returns, they look like Santa; most other sites can’t (they do have to foot the bill for these) and they in turn look like the Grinch.

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