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eBay Offers Protection to Sellers Impacted by California Wildfires


eBay logoeBay offered protection to sellers impacted by California wildfires. It posted an announcement on Friday and provided a telephone number for sellers who wished to request that eBay protect their Seller Performance status.

Announcement follows:

We are closely monitoring the path of the wildfires engulfing the north and south of California. Sellers who may be affected, please stay safe and do what’s critical right now: Take care of yourself, family, and community.

If there is any disruption to your business, please contact customer service at 1 (866) 540-3229 to request protections against incidents that may impact your Seller Performance status. What this means:

– Stock-outs due to fire damage or unresolved cases with buyers will not impact your performance status

– Your late shipment rate will not be impacted.

If you are able to, there are a few things you can do now to help protect your business:

– Communicate with buyers whose items have not yet been shipped and let them know your situation.

– End any auctions and take down any Buy It Now listings before they result in a sale. We will not charge a fee for ending a listing early.

– If you are an eBay Stores subscriber, place your store in vacation mode and extend your handling time on all items to when you think you can get back to business.

– For more information, read our natural disaster checklist blog.

If you are having troubles with internet access, eBay can help you make the necessary changes. Please contact customer service at 1 (866) 540-3229 and update them on your situation.

We will stay in touch with shipping carriers, and update this Seller News Announcement as more information is available.

SOURCE: eBay Announcement

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.