eBay updated sellers on managed payments that began rolling out to a small percentage of sellers on September 24th. There’s been some pushback as sellers learned of major limitations of using eBay payments instead of PayPal-managed payments – at least in the short term.
Cutright provided some answers sellers (and EcommerceBytes) have pressed eBay to answer:
What are my options if managed payments isn’t right for my business now?
We are working with sellers one-on-one to understand whether managed payments is a fit for them. If managed payments doesn’t work for a seller, we want to work with them to see if we can help them be successful with the changes, ensure we understand and document what isn’t working, and if needed revert their account to the prior state. That said, the process to revert accounts to their prior payment settings can be complex as orders and listings can be in different states, and this process needs to be managed individually with each seller.
What are you doing to make buyers aware of alternative payment methods?
For buyers who purchase from managed payments sellers, the checkout flow notifies them that PayPal is not yet available. And when buyers are on a compatible mobile device, they will see ApplePay as an available option.
Cutright also addressed some of the limitations of the Managed Payments 1.0 version eBay rolled out last week:
When will you include other capabilities – like enabling managed payments for cross-border trade, making APIs available for integration, expanding managed payments to all categories and simplifying the global shipping process?
These are all on our roadmap. Keep in mind that we are starting small with select features and capabilities, and we will be incorporating additional functionality, including these, in time.
In our effort to be transparent during this transition, I’ll continue to provide periodic updates here on our progress with these and other steps along the way. In the meantime, you can find out more about our new managed payments experience by checking out a recent Q&A with me, and sellers can stay up to date with the very latest on ebay.com/payments.
Visit this September 27th EcommerceBytes Blog post to read sellers’ initial reactions to eBay’s managed payments rollout.