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Ina Steiner on EmailIna Steiner on LinkedinIna Steiner on Twitter
Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

4 thoughts on “EcommerceBytes Soundoff: Letters to the Editor – July 8, 2018”

  1. As to the see original listing. If you look very carefully you will see the link to the original listing in the ‘new listing we found for you” part. It’s there, you just gotta read beyond the frustration.

    1. “If you look very carefully you will see the link to the original listing”

      Indeed, the link to the original item is so *intentionally* hidden that many people do not notice it at all.

      Another point: Think of how all the hits on the “New Listing We Found for You” are falsely elevating the view counts on the item you have absolutely no interest in.

  2. I’ll need more proof before I believe a seller can’t win a SNAD case. One CS worker’s opinion is likely not policy (there isn’t much policy actually. They might be acting in fear of being the next to be fired).
    If you let a case time out, ther computer always has voted in favor of the buyer. If you appeal enough times, I have in the past got them to reverse it and give my a refund (always out of eBay’s pocket since they would never have the nerve to take it back from the buyer). They have always figured that was cheaper than actually judging each case before making a decision, since waiting on hold is not something many people do.

    On the closed items new ‘feature’ isn’t that just like some marketing genius to automatically switch you from an item that has sold, to one that hasn’t? Forget the satisfaction of the one doing the searching: If you weren’t there to buy something, what were you there for?

    BTW, if it is was your item and you click on it, you can still look at it if you are logged in. But to the marketing guru who broke something that wasn’t broken, how about this loss of business:

    I have a friend that has a big collection of valuable items and he was interested in having me sell them on eBay for him. After a phone conversation, it was up to me to convince him how my stuff sells on eBay. What better way than to send him a few links to some sold items of mine in the categories he knew about?
    I sent him simple links that worked fine for me: https://www.ebay.com/itm/##########
    etc. I clicked on them before sending to make sure everything was perfect.
    I never heard back from him. Later I was logged in as a different user and learned what happened:
    First as the page comes up and you start to read, suddenly a bunch of ads pop up into your face and what you are looking for disappears below out of sight (I know, this has been status quo for years). But then once you scroll down to your ad and click on the link to open it in all it’s glory, you get a competitor’s listing forced on you with a tiny disclaimer at the top (which is real easy to miss seeing) telling you that the item has been sold and here’s something else for you to buy. It’s was real easy for him to not realize the bait and switch in this case.

    My bottom line question is this: If someone wasn’t purposefully looking for that item, or browsing through the sold items, how did they get to that page? Even from the watchlist it is clearly stated if the item is sold or out of stock. If a buyer still clicks on it, then there may be a good reason why he wanted to see it, not some pie in the sky subsitute that Cassini thinks is just right for you.

  3. Ebay profits from American taxpayers but sends jobs like tech offshore to other countries.

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