Email a copy of 'eBay Announces Summer Seller Update: Changes Ahead' to a friend
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Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.
So let me see if I have this right. A customer isn’t happy and wants to return the item. Opens a case and ebay will issue a return label. Customer sends item back with tracking and I have 2 days to decide what to do. If I do nothing ebay will refund the customer ( at my expense ) and there will be no impact to my dsr and customer won’t be able to leave feedback.
If this is true. Its sounds good to me. Seller is strangled by ebay when it comes to returns. Just best to pay the loser off and block them. You won’t win with ebay.