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Etsy Helps Turn Custom Requests into Sales on Mobile App


Etsy logoEtsy is trying to boost sales by making it easier for sellers to turn custom requests into orders on their mobile devices. The new feature is targeted at opportunities presented when customers are communicating with sellers through “convos,” its member-to-member messaging system.

Etsy explained in its announcement to sellers, “Now, when a potential customer sends you a request, you can tap the listings icon from the bottom of every Convo in the Sell on Etsy app to create a custom listing. What’s better, buyers will be able to add that custom listing to their cart right from the Convo – making it easier for you to get the sale.”

The feature was already available to desktop users, as described on this Etsy help page. It’s now available on the Sell on Etsy app for iOS, and Etsy said it planned to make the feature available on the Android version of the app in the coming weeks.

Etsy opened it up to discussion on this thread on its boards, where reaction was enthusiastically positive.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.

2 thoughts on “Etsy Helps Turn Custom Requests into Sales on Mobile App”

  1. This is funny, “Etsy is trying to boost Sales”, AGAIN, how many times have they “Been Trying” to boost sales?, Sales for who, Us or them, are they not making the money they expected, by trying to charge the sellers fees to be seen on Google. With all the questionable tatics they are trying to do to helps sales for us, they should have been putting our money, our spent fees into Advertising.
    Ebay has commericals, they show up on google, WHY doesn’t Etsy?, Etsy cut those advertising fees a long time ago, thinking they could make their money from “fees”, to please the stock holders., whats the matter not working for ya?

    Etsy is a Ruthless, Greedy, could careless company, and treat their sellers like dirt! They forget we are the millions of shops that put them on the map, made them their fortune.

    I am totally disgusted with Etsys “New Approach” to help the sellers., They have never helped the sellers, its all about the bottom dollar and how they can help themselves, at out expense. Etsy was once a wonderful place to sell and shop, Now its all about the China business that their focusing on, Pushed the Handmade and Vintage right out. You cant even have a 50% off sale and make money, WHY?, because NO ONE SEES US!!!!!!!!!


    Visit other sites, like POSHMARK to sell your Vintage clothing, I did and I have made more money their in the last month, then 4 months on Etsy!! POSHMARK, does it right, they know what their doing!!! They offer all items, single or bundle to every customer for one price $6.49, They ship all items priority mail!, no matter where it goes and they promote your shop, something Etsy did away with. I love Poshmark and am making money on their site.

    Etys, Ha!, what a joke they have become to the world…They disgust me!!!!

  2. Though we don’t have a lot of experience on Etsy since we started just a while ago, I gotta say you sound like a zealot who has a very personal axe to grind with Etsy. All I sense from you is seething anger, which is rarely a convincing way to argue a point.

    I know from lots of searching on Etsy that there are loads of honest, hard-working sellers who hand-craft their wares such as various sewn items, ceramics, wooden items such as cutting boards & furniture, jewelry and much more. I’m talking about American sellers. And, yes, there are foreign high-volume sellers which are pretty easy to identify and avoid, as we’ve often done.

    My wife is now selling her handmade sewn items on Etsy. She’s an American, and doesn’t sell “cheap garbage from China”. You can express your dissatisfaction with Etsy without trashing thousands of reputable sellers. Try cooling down and taking a breath before your next post – please.

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