Email a copy of 'Amazon Changes Feedback Removal Policy' to a friend
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Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.
I had a buyer one time order an item on a Saturday afternoon, Expedited Shipping (not Express, not Next Day, not 2nd day… Expedited). He messaged me on Sunday and asked why it hadn’t shipped yet. I explained he ordered Expedited shipping and I would be shipping on Monday, our next business day. The order was shipped on Monday. He messaged me again on Tuesday because it did not arrive and he wanted a refund, which was denied. The order did arrive on Wednesday, but he sent another nasty email demanding a refund. Denied again. He then left a negative feedback indicating he ordered and paid for “Next Day Shipping” and I did not ship it Next Day. Amazon denied removing the feedback because they said it was the buyers was dissatisfied with the service received.
The funny thing is, if orders are fulfilled by amazon and a buyer left a feedback like that, they would remove it.