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Ina Steiner on EmailIna Steiner on LinkedinIna Steiner on Twitter
Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.

3 thoughts on “New PayPal Policy and Fee Changes Take Effect in April”

  1. I am very concerned re the change related to unauthorized transactions. I am wondering if a lot of paypal’s customers have been experiencing them like I have. I have had at least 6 unauthorized transactions in the last 1.5 years; especially recently. They covered the loss but according to this new info they won’t be! I don’t give my information to anyone, it was never established how the transactions could have taken place ‘online’. So if this happens again they will conduct their investigation as they do and then if they have no proof that the person signed into my acct first they won’t cover it… Basically this is telling me they will no longer cover unauthorized transactions at all. If this is the case I will be paying for a merchant service from my bank and get rid of paypal as I’m not taking this risk. As far as I’m concerned if I could have that many unauthorized transactions to my paypal acct then they can’t be all that secure any way. I feel paypal is being irresponsible by making this change. Other merchants cover unauthorized transactions this is unacceptable.

  2. Clarification re my comment: I reread what paypal’s saying re unauthorized transactions and I meant to refer to the ‘buyers logging into their paypal accts’. Either way I feel this is unacceptable on paypal’s part. The fact that they could not tell me how someone got my info to charge an unauthorized online transaction means I could still possibly not be covered. I need to be able to trust and feel secure with the merchants I use for my banking. Now paypal has left me wondering instead of knowing whether I will be covered or not.

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