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eBay Spring Seller Update 2018

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Ina Steiner on EmailIna Steiner on LinkedinIna Steiner on Twitter
Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.

7 thoughts on “eBay Announces Spring 2018 Seller Update”

  1. Weird that they would add new store options to both ends of the spectrum. Sellers have been asking for something in between Premium and Anchor for a long time.

  2. Are you kidding me. 14 day returns are fine for clothes, its more than enough time to check fit. 30 days lets them use the clothes once or twice and return them.
    as for the other nonsense, ebay is not amazon don’t try to be amazon.

  3. I am confused. This part: Another change: in order to receive the 10% Top Rated Plus discount and badge for listings, Top Rated sellers will be required to offer 30-day free returns.

    Are they saying being a top rated seller I will be required to give a 30-day FREE return to customers?
    I cannot offer free return shipping. I may only have a few throughout the year that return something and it’s usually they change their minds and they pay to return it. I make very little anymore and I cannot afford to pay for their returns. Did I understand that correctly?

    Thanks in advance.

  4. When are they going to ‘update’ the bug that lets buyers ask me questions when I have selected the option not to allow any questions in my seller preferences?

    Also how can my ‘”Tracking uploaded on time and validated” be 99.79% and my “Late Shipment Rate” be 1.5%? Why evaluate the USPS on my Seller Hub page?

  5. Color me confused. Right now I have my listings with Buyer paying all shipping including returns and a restocking fee on new saddles. I lose the restocking fee with the new changes but if I opt in for Free Returns I can offer a partial refund. Then I read the following –

    –If I offer free returns, how will eBay protect me in these situations?
    —A buyer uses or damages an item and returns it.
    –Starting June 1, 2018, if you offered free returns and an item is returned damaged or missing parts, you –can issue a partial refund and we will protect you from any buyer claims and remove any negative or –neutral feedback.
    —A buyer tries to force me to pay for return shipping by claiming my item was “significantly -not as described.”
    –We have developed ways to detect if a buyer is misusing the “significantly not as described” reason for a –return early in a returns process, and have the ability to prevent them starting a return.

    I don’t understand how a Buyer can force me to pay return shipping if I’m required to offer Free Returns in order to receive the eBay Protection? Am I totally misunderstanding the concept of Free Returns?

  6. Another comment regarding the Free Returns with Partial Refunds. I fail to see how surprising a Buyer with a partial return is better than an upfront statement that you’ll incur a restocking fee if you purchase and then return a new saddle from me. As a Buyer, I’d rather know before I purchase what the return policy is going to be, how much will it cost me to demo this saddle if I’m not sure I’m going to keep it. It leads me to believe that the partial refund option is one that will quickly fall to the wayside or won’t be as easy to implement once you’re in that situation.

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