InkFrog co-founder and CEO Greg Sisung responded to reports of a problem with its legacy software, urging customers to move to its new platform after reports came in on Ecommerce EKG about the “classic” version being inaccessible for several days.
Sisung said they are having issues with the inkFrog classic software, which only a small amount of sellers are still using, he said, calling it old software.
“They can move to inkFrog Open at anytime without costing anything (they can tie their classic billing to their open plan) – meaning, they can use both platforms.”
The new software is available to Inkfrog classic users. “InkFrog Open pulls all of their live, unsold, sold listings into the platform automatically (and imports all of those images).”
He said he expects to have most of the classic software working by the end of the day today, but warned the company does not support classic in the same way as InkFrog Open. “We advise everyone to move to Open when possible,” he said.
Update 2/5/18: InkFrog Classic is now back up to 98% functionality with a few things still not 100% working. CEO Greg Sisung said if a customer has a question on how to get live, unsold, or sold back, they should contact support – they need to manually rebuild these pieces by clicking on the “refresh” button in each section of their account, he said.