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eBay Takes Unprecedented Steps in Response to Hurricanes


eBay logoeBay is taking additional steps to protect sellers impacted by this month’s Hurricane Harvey and Hurricane Irma, it announced on Sunday. In addition to some basic protections previously announced, eBay is taking the unprecedented steps of waiving Store fees for 3 months and providing advertising credits and shipping-supply coupons to business sellers impacted by the storms.

“This is an extremely nice gesture by eBay in my opinion,” wrote one EcommerceBytes reader.

Announcement follows:

The recent storms, Harvey and Irma, have brought unprecedented devastation to the southeast U.S. eBay knows that many sellers have been impacted, and our hearts go out to you during this difficult time. Please take care of what’s most important right now, the safety of you and yours.

In addition to seller protection efforts already announced, eBay is implementing some measures to help sellers impacted by Hurricanes Harvey and Irma:

– Waive store subscription and insertion fees. eBay will waive insertion fees and Store subscription fees for all store levels for three months for all sellers.

– Free Promoted Listings. Once your business is up and running again, we’d like to help you jumpstart your cash flow with a $30 Promoted Listings credit for business sellers.

– Free Shipping supplies. To help get your shipping station restocked, we will send you a $30 coupon for eBay branded shipping supplies for business sellers.

We’ve set up a special email address, hurricanerelief@ebay.com, and can help you with the offers above and the following:

– Vacation mode. If you have an eBay store, but no direct internet access, we can place your store on temporary vacation mode, along with a message to your buyers that you are away.

– Take down your listings. We can also take down any active listings on your behalf and place them in My eBay for relisting at a later time.

Important: Please email us from the email address associated with your eBay account so we can quickly confirm your identity. You need not use this email to receive these benefits; we are simply creating another channel for reaching our customer service team.

Additionally, we will email your buyers asking for their patience and letting them know that you may not be able to fulfill orders at this time. As soon as you are able, please communicate with your buyers on the status of their orders.

eBay takes seriously our commitment to our partners and wants to help impacted sellers get back on their feet as soon as possible. Please reach out to us if you need customer service.

Wishing all those impacted a safe and speedy recovery.

SOURCE: eBay Announcement

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.