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EcommerceBytes Soundoff: Letters to the Editor – August 20, 2017

Letters to the Editor column

Letters to the Editor columnIn every issue, readers soundoff about issues important to them. From shipping issues to payment processing, from fees to online marketplace policies, EcommerceBytes Soundoff gives you a chance to air your views.


Dear Ina,
Today I checked my Tradesy account and this showed up on the screen:

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It seems that most if not all etail sites are going to get the seller to pay for ads and promoting their listings vs. the site. In other words, the promotion is now going to fall on the seller.


Dear Ina,
Trinton just posted on a thread that eBay honors a “first use” for allowing a buyer to be able to return something after they have “tested” or “used” it. Would this not scream that a buyer should be able to buy a dress, wear it “the first time” and it’s ok to return it? He just keeps backpedaling on this thread.

See Post 205 on this thread.

This seller should be able to give this buyer enough rope to get them to admit that they have installed 2 out of the 3 tubes and they are using them, which would automatically render them NOT eligible for a return under the eBay MBG (Money Back Guarantee) of having to return them in the condition they were received, even if this secret “first use” is now a thing. This post specifically contradicts eBay’s written policy.

Note from the Editor: See “Should eBay Guarantee NOS Even When Sold As Is?” on the EcommerceBytes Blog.


Dear Ina,
I have been reading you for many years. I am sending you an e-mail to let you know that Tradesy is how holding sellers payments for 21 days.It is not right or fair. Please check into it, and let your readers know.

Thank you, and have a nice day,


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Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. Send news tips to

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