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Ina Steiner on EmailIna Steiner on LinkedinIna Steiner on Twitter
Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.

4 thoughts on “eBay to Launch New Question and Answer Feature”

  1. Great now someone else can answer the question ” What color is the red sweater in the auction ” Nothing like catering to the idiot who can’t or won’t read the description.

  2. Well, it will be interesting to see if this tool ends up being sharp and useful, or gets bogged down with dumb questions and convoluted sales pitch answers.

  3. It may help with search engine optimization. Google likes content on product pages, like product reviews.

    For sellers, it could show off their expertise – it certainly will be interesting to see if it’s worth sellers’ time.

  4. This sounds a lot like Amazon’s Q&A system (surprise, surprise), and I have had negative experiences with that in the past. I have had bad transactions before where a buyer asked a question about a product before buying, got an INACCURATE answer from another random Amazon user, and then wanted a return and accused me of giving them the bad info. I had to explain to the buyer that the Q&A was an open forum that anybody can answer and that their answer came from another random buyer…. I doubt that made them any happier but it was all I could do in my defense. And, of course, had to eat that return at my own expense. In my opinion, nobody should be answering questions about my products but ME.

    I sell a lot of used items which vary in condition. I don’t want to see item-specific questions like “Does this come with original box? Yes!” attached to my listings without me approving it first. I might be opting out of this.

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