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Ina Steiner on EmailIna Steiner on LinkedinIna Steiner on Twitter
Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. Send news tips to ina@ecommercebytes.com.


4 thoughts on “eBay Crackdown: Need-to-know Changes for eBay Sellers”

  1. I have been with EBay almost from its inception. I was almost always a buyer of Sport Collectibles. Now I both buy and sell off what I no longer collect. EBay began as an auction site mainly for collectibles. Today EBay ignores collectibles in that over 90% of the items are Buy it Now. This works well for tangible items but not for collectibles. The B.I.N. listings on EBay are priced at well over market value (as determined by reputable auction house sale). Sometimes as much as 10 times over fair market value. As such there are numerous pages of listings. The % of sales to listings is in the very low single digits.

    Both buyers and sellers turn to real auction houses even though the fees are higher and the service is slower. It is on these sites where sales in the millions of dollars are made on a regular basis.

    Yesterday I received a suspension notice from EBay (no warning) prohibiting me from listing for 1 week. This was because a buyer from my city wanted to deal directly in order to get a better price. I provided the phone number by circumventing EBay checks. Unfortunately the buyer persisted on communicating with me on EBay. It was the number of communiques which must have caused the EBay Police to look and scream “gotcha!”

    You will notice many buyers prefer to deal directly with sellers even though they lose EBay protection. The main reason is that EBay recently cut in half the “EBay Bucks” they credit buyers on EBay with. EBay Bucks was a good incentive to keep buyers on the site and not be tempted to try to personally contact sellers. That good will and incentive is no longer there.

    The most annoying thing about my suspension is that I cannot respond. The EBay notice said that their message was sent from an email address that does not accept replies. Yes, I know I can go to Customer Service. This service works well for new EBay users Also, if you enjoy excessive politeness from offshore individuals whose salary must be based the number of times they say your first name, EBay CS is the place for you.

    As someone doing business on EBay this is demeaning. One who is attacked should have a right to confront the attacker.

    There is certainly a market place out there that would relish a site that is AUCTION ONLY and that specializes in collectibles. Ship EBay has certainly sunk to the bottom of the Collectibles market.

  2. Ebay has been blowing this type of hot air for years. They have never ever really followed through. If they never told the truth about anything.

    Its just another threat that we don’t take seriously and just go about our own way.

    Of all the threats that ebay has made against sellers and their listings exactly none of them have ever effected us.

    Ebay needs to clean up their act before threatening anyone else.

  3. If GTC listings do not renew, then where are they going? Will a copy of the ended listing(s) be available for the seller to easily re-list?? And how long will they be able to be renewed for???

    These are very, very important questions. Another is: What criteria will eBay use to determine the listings that they deem are non-renewable??

    As noted by @Ina, we as eBay sellers need definitive answers here. And soon. They are introducing a MAJOR CHANGE in selling methods and site usability, and giving virtually no details about their plans!!

  4. Just read the “Bob Blog”. Trinton (eBay mod) states that just the GTC listings without identifiers will not be renewed.

    Unfortunately, these “identifiers” are not available for every item. Vintage items with no UPC code are a great example. And there are also newer items that DO HAVE BARCODES that are NOT in the eBay catalog.

    As many have mentioned in the Kupbens blog and on eCommerce Bytes, the elimination of duplicate listings (mostly by Asian sellers) is the problem, that, once finally addressed, will free up eBay’s servers and achieve the goal of making more, if not all, items viewable for any prospective buyers to see and purchase.

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