eBay published the following post on its Announcement Board on October 24, 2016 at 8:30 am.
New Replacement and Exchange Options Now Available
In our 2016 Fall Seller Update released this August, we mentioned that new capabilities for handling returns were on the horizon. We’re excited to announce that the option to manage replacements and exchanges is available to all sellers.
Starting this week, you can now:
- Offer buyers the option of receiving a replacement or exchange instead of a full refund – either in your return policy when listing, or when your buyer requests a return
- Expedite and automatically approve replacement requests (in addition to return and refund requests) by customizing your return preferences in My eBay and Seller Hub
Offering replacements and exchanges helps improve the after-sale experience for you and your buyers. It reduces back-and-forth messaging, helps resolve requests more quickly, and encourages customer loyalty. To learn more, please visit the Shipping and Returns update page.
Source: eBay Announcement Board