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eBay Warns Sellers of Possible Mail Disruption in Canada

Canada Post union workers may strike as early as midnight on Sunday, but eBay Canada urged its sellers to maintain business as usual. Talks between Canada Post and the CUPW union have been dragging on, and some sellers who were spooked over a possible mail disruption suspended their selling activity for a period of time in June.

The bad news: in the event of Canada Post mail disruption, UPS and FedEx could be impacted as well due to their reliance on Canada Post when delivering to rural or remote areas, eBay warned.

In an alert on Wednesday, the CUPW said it had met with Canada Post and the Minister of Labour with the mediators present this week, to review all the issues in dispute. The Government proposed that the parties agree to a 24-hour extension of the union’s strike mandate, but, according to the union, Canada Post refused it, forcing the union to issue a 72-hour notice of strike activity.

“We will be in a legal strike position as of 11:59 pm Sunday, August 28, 2016,” the union said, adding that it was willing to withdraw its notice if Canada Post would agreed to an extension.

eBay told sellers there was no need to put their Stores on vacation hold or stop listing on eBay. “As we have seen over the prior several months, similar notices have been extended and withdrawn; this 72-hour notice is not a guarantee that a work disruption will occur,” it wrote.

eBay has put together a comprehensive guide for buyers and sellers on the eBay Canada website.

There, eBay described some of the ways it would keep buyers informed during a disruption:

  • Banners on eBay.ca, and on eBay.com for Canadian traffic
  • Buyer messaging within the non-mobile Bid, Buy, Checkout and Make Offer processes for items located in Canada and listed with either Canada Post-branded shipping services or generic shipping services
  • Adjusted estimated delivery dates on items located in Canada and listed on eBay.ca
  • Reminder emails for Canadian buyers who have purchased items located in Canada within the affected time period
  • Encouraging sellers to offer alternate shipping methods not affected by the work disruption.

The page also states that eBay will ensure sellers are not penalized for the delayed arrival of shipments originating or terminating in Canada. “We will monitor and remove defects associated with shipping delays caused by the Canada Post disruption. We’ll also communicate with Canadian buyers who purchase Canadian items prior to or during the work disruption to ensure they are aware of the likelihood of shipping delays.”

Stay tuned!

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.