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eBay Begins Campaign to Reinstate Suspended Accounts

eBay is willing to give some sellers a second chance. The company is reaching out to sellers with suspended or restricted accounts and asking them if they’d like to get selling again.

Kyozou, a third-party vendor that provides multi-channel solutions to merchants, informed clients this week it was working with eBay to potentially re-evaluate account restrictions or suspensions. In an email forwarded by a seller, the company explained that sellers with an eBay account that has a “restricted” or “suspended” status could provide their eBay User ID and case information so it could work with eBay to get them lifted.

Kyozou spokesperson Sonia Varkey confirmed the initiative. She said her company sent out an email to sellers last month and again this week in order to help those who had had issues with eBay in the past.

We also found a thread on an industry board where a seller pasted a letter he had received directly from eBay in late May. The email informed the seller it had lifted his restrictions and advised him to start selling soon, as the program was time-sensitive.

eBay did not respond to our inquiry about the initiative. Assuming the authenticity of the letter posted to the forum, it sheds light on eBay’s reinstatement initiative: “eBay has revised our seller standards for 2016 and made some significant improvements to the seller platform. As such, we have designed a new program with incentives to encourage you to start listing on eBay again.”

eBay made some major the changes to its seller performance standards that took effect on February 20, 2016.

When the new standards were announced last fall, we had asked the question, “Should eBay Absolve Sellers Penalized Under Old Standards?”

It looks like eBay is indeed making moves to give some sellers a second chance. Let us know what you think.

Comment on the EcommerceBytes Blog.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.