If you didn’t heed our warnings and sent packages to Canadian shoppers in the past week or so, you might find customers complaining about non-receipt. The possible mail disruption over a Canada Post labor dispute with union workers could leave packages and parcels stranded beginning on Saturday.
eBay Canada gave sellers advance warnings, but eBay waited to inform US sellers until Thursday.
As we reported, some sellers in Canada were already putting their stores on vacation last week. On Tuesday, we noted eBay Canada didn’t go far enough in reassuring sellers that they should continue selling in the event of a lockout or strike. Since then, the marketplace said it would remove any defects or negative/neutral feedback received as a result of delayed shipments caused by the postal disruption.
However, it failed to promise to refund fees if buyers cancelled their orders due to a postal disruption.
Sellers who may be looking at alternative carriers should check to see if they use Canada Post for “last mile delivery” lest those packages end up stranded too.
UPS Canada said it is prepared to take on additional packages through its UPS Access Point Network. “With almost 900 locations across Canada, businesses and consumers alike have a convenient and simple solution to pickup and drop off pre-labeled UPS shipments at a rate that offers in province, next day delivery, comparable to the published Xpresspost rate in many areas.”
Another challenge for Canadian sellers: getting bills. “A number of companies, including TD Bank, Virgin Mobile and American Express, have told customers not to expect bills in the mail in the event of a labour disruption,” according to the Globe and Mail. “Some are encouraging their customers to instead pay their statements online, over the phone or at their local bank branch and avoid mailing in payments due to potential delays.”