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Amazon Tops eBay in Seller Protection Throwdown

Which marketplace does a better job of protecting sellers from “bad” buyers, eBay or Amazon? The latter, by a wide margin, according to an informal poll conducted via SurveyMonkey.

We asked the online sellers to answer the question through an “eBay vs. Amazon Throwdown” on the EcommerceBytes Blog. The readers have spoken as to who better protects sellers:

Amazon: 70%
eBay: 30%

In the spirit of a throwdown, the informal poll forced people to choose one over the other – “there are no wish-washy answers here. When push comes to shove, which company protects you the best from bad buyers,” we asked readers of the blog.

However, some readers felt it was close or even a tie, such as the respondent who wrote, “Too bad you can’t mark both. The seller on both sites are not protected unless you are a high volume seller.”

Another seller said, “Although both “venues” ALWAYS seem to rule for the buyer no matter what the circumstances are and regardless of their own policies, Amazon seems to actually care a little more about their sellers than eBay, not by much but enough to make sellers feel better about selling and less stressed on Amazon vs eBay.”

But not everyone agreed that Amazon comes out on top. As the poll shows, nearly one-third believe eBay does a better job of protecting sellers from bad buyers. As one respondent wrote, “eBay actually requires buyers to RETURN items they have buyer remorse over. Amazon encourages sellers to “just give them their money back.””

Another wrote, “Amazon always finds in the buyers favor. Even when I can prove the buyer is committing fraud, Amazon never finds in my favor. Their customer service just don’t care. I just call eBay and give them information on what’s happening and they usually find in the sellers favor or refund both of us. Also on Amazon, if I have tracking info that the item was delivered, it’s not good enough evidence. On eBay it is.”

One of the sellers who said they have problems with bad buyers on both sites said eBay’s biggest problem is their “constant changing of the rules.” They said eBay reps have their own version of the rules. “Another thing Amazon does that eBay USED to do many years ago is that they keep track of bad buyers and does get rid of them at some point. eBay seems to track them for about 30 days very LOOSELY and then the bad buyer gets to START OVER with their scams and schemes, as where Amazon tracks them through the LIFE of their account and will take action against their account.”

The respsondent also said they believed the Amazon buyer is “a better class of buyer. Amazon well only put up with so much, while eBay gives buyers free reign, and buyers know it.”

The takeaway is that bad buyers are a real problem for many marketplace sellers.

We’ll do other throwdowns – let us know what topics and ecommerce companies you’d like to see go head to head.

Comment on the EcommerceBytes Blog.

Ina Steiner on EmailIna Steiner on LinkedinIna Steiner on Twitter
Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.