PayPal users have experienced problems logging in to their account over the past several days, while others are having problems sending payments or accessing certain pages. A report came in to Ecommerce EKG on Tuesday: “Can’t login, says – “Some of your info isn’t correct. Please try again.” Many password resets, 2 hours of PayPal trying to reset password. They finally said they would open a tech ticket and that I just would have to wait indefinitely.”
There were many reports online, though it may have impacted a subset of users.
The reader who reported the problem on EKG on Tuesday was finally able to login on Wednesday afternoon. “It seems like a big deal to me – if Citibank locked its doors for a full day and didn’t allow people to withdraw their money or even inquire as to their balance – or if they denied access to a small % of account holders – it would be front page news, and maybe criminal.”
Many users reported problems on DownDetector.com, and here is a representative of reports that came in via Twitter:
AskPayPal please I need help. I cant log in with my account. I tried to restart the password but I still cannot get into my account! HELP! (2:45 PM – 27 Apr 2016)
AskPayPal “hi. people are getting the error message “sorry the recipient doesn’t accept this payment method” when trying to send money” (12:24 PM – 27 Apr 2016)
AskPayPal is the website down? >>>> http://www.paypal.com ‘s server DNS address could not be found. (8:05 AM – 27 Apr 2016)
A few users turned to the PayPal forums, such as a user on this thread.
Users also complained of long wait times, such as hour-long holds when trying to reach PayPal customer support by phone.
We sent an inquiry to PayPal on Wednesday evening asking for more information about the log-in problem and technical issues.