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PayPal Technical Issues Lock Out Buyers and Sellers

PayPal users have experienced problems logging in to their account over the past several days, while others are having problems sending payments or accessing certain pages. A report came in to Ecommerce EKG on Tuesday: “Can’t login, says – “Some of your info isn’t correct. Please try again.” Many password resets, 2 hours of PayPal trying to reset password. They finally said they would open a tech ticket and that I just would have to wait indefinitely.”

There were many reports online, though it may have impacted a subset of users.

The reader who reported the problem on EKG on Tuesday was finally able to login on Wednesday afternoon. “It seems like a big deal to me – if Citibank locked its doors for a full day and didn’t allow people to withdraw their money or even inquire as to their balance – or if they denied access to a small % of account holders – it would be front page news, and maybe criminal.”

Many users reported problems on DownDetector.com, and here is a representative of reports that came in via Twitter:

AskPayPal please I need help. I cant log in with my account. I tried to restart the password but I still cannot get into my account! HELP! (2:45 PM – 27 Apr 2016)

AskPayPal “hi. people are getting the error message “sorry the recipient doesn’t accept this payment method” when trying to send money” (12:24 PM – 27 Apr 2016)

AskPayPal is the website down? >>>> http://www.paypal.com ‘s server DNS address could not be found. (8:05 AM – 27 Apr 2016)

A few users turned to the PayPal forums, such as a user on this thread.

Users also complained of long wait times, such as hour-long holds when trying to reach PayPal customer support by phone.

We sent an inquiry to PayPal on Wednesday evening asking for more information about the log-in problem and technical issues.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.