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PayPal Users in UK Unable to Access Funds

PayPal users in the UK have been unable to access funds since Friday; the company acknowledged the problem via Twitter on Saturday to say it was working to fix the problem. “As a seller, I can’t send anything until the money is in my account. So it will just delay postage. Not good for the customer,” one eBay seller explained in a discussion thread about the issue.

Other sellers turned to the PayPal UK boardsto report the problem and ask if it was a glitch or a new policy for it to take several days to withdraw funds. “I also use it to pay my rent and bills etc and this is a very new problem so let’s hope it’s sorted fast,” wrote one user.

A reader reported the problem on February 19 on Ecommerce EKG: “When trying to withdraw funds FROM PayPal to my Bank Account a new format has appeared. Instead of funds in your account in 2 hours we are back to 3-4 days. This is in breach of UK banking regulations and is a throwback to the situation of a few years ago which got Paypal in to serious trouble and financial penalties imposed. eBay.co.uk & PayPal have BOTH been in total meltdown the last 24-36 hours. SHAMBOLIC.”

On February 20, PayPal tweeted via its UK Twitter account: “We know some customers may be having trouble transferring funds out of PayPal acc. We’re working to fix this issue. Sorry for inconvenience.”

Tweets show PayPal customers getting increasingly frustrated.

Why is everyone complaining about long withdrawal times this weekend? – from instant to 2-3days? No official word= #dissapointing

I am having this problem. can you help me at all? it says the transaction has been completed but nothing has gone in bank.

An apology is all good and well but it won’t help people whose need their money and have no access to it!

How long til you sort it? I need my money.

Still waiting? Called and was told 72 hours? Unacceptable Considering it’s our money? Caller was also very unhelpful.

Can we have an update please? This is not something to be taken lightly. Hope everyone else feels as angry as I do.

No problem in you holding money but when we want to withdraw it there’s a server issue :)) im broke cause of you.

Fix your shit I can’t access my money I need.

The original poster in the eBay UK discussion board thread referenced above followed up on Sunday, writing, “Must have been some sort of glitch while the PayPal site is being “improved”. Payment went into the account about 3hrs after.” But it doesn’t appear that everyone had such quick resolution to the problem.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.