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White Glove Delivery Helps Online Sales of Bulky Goods

Selling bulky items online like furniture, appliances, and mattresses is difficult due to the costs of shipping and delivering such items, some of which require installation. The Wall Street Journal reports there is an emerging service called “white glove” delivery that’s coming to the rescue.

“Among the largest of these providers are XPO Logistics Inc., Pilot Freight Services and Fidelitone Last Mile Inc. These companies and others have gained market share by offering competitive pricing on shipping and throwing in services, such as trash removal and furniture assembly.”

The newspaper mentioned the higher rates UPS and FedEx are now charging for oversize items, and says USPS is limited to what it can deliver “due to the small size of its mail trucks.”

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Some retailers absorb the cost of white-glove delivery for their customers, while others charge fees to cover the added expense, it noted.

One delivery firm’s white-glove shipments are up 20% from last year, while XPO, the largest such service by volume, expects to make about nine million white-glove deliveries out of its 55 distribution centers in the U.S. and Canada, with revenue up 35% from a year earlier.

Interested in learning more? You can find the article in the Wall Street Journal Logistics Report.

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Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. Send news tips to

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