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eBay Backend Unravels Making Site Unusable for Sellers

Users are reporting massive problems with eBay’s website, particularly sellers. While not a hard outage, various features needed by sellers to complete tasks are unusable. EcommerceBytes noticed a rash of problems being reported on Monday, with matters only getting worse on Tuesday.

Late last week, a data center shared by eBay and PayPal suffered a power outage – it’s not known if this week’s problems are related in any way to that outage. eBay did not respond to an inquiry this afternoon.

Numerous reports were filed on Ecommerce EKG on Monday. Excerpts from some of the reports include the following and show the range of problems:

Image upload has been patchy all weekend but today it has turned totally dysfunctional.

It appears the promoted listings tool is gone.

Trying to list items for sale on eBay, keep getting “Feature Unavailable” page.

eBay promotions and markdown STILL not working!

Turbo Lister not working.

Reports continued on Tuesday, including a problem with accepting Best Offers.

This report stated:

“For the 3rd time in 5 days, eBay is DOWN. Another major outage at approximately 19.30 UK time affecting the UK, Europe and the USA. Surely it is time for eBay to be investigated regarding the repeated technical failures, in breach of their own user agreement.”

Reports on IsItDownRightNow.com and DownDetector confirm serious technical issue with the eBay site.

One seller summed it up: “Error messages everywhere on the site. Listing errors, Best Offer errors, picture upload errors, refund errors, etc etc etc. If eBay were a seller on their own site they would be banned for non-performance within a week. It is amazing that they expect perfection from sellers whilst they operate in complete dysfunction.”

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.