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eBay Sellers Can Relax over Returns – Until May

After a seller raised concerns over the possibility of another holiday returns policy from eBay this year, a spokesperson said that would not be the case for the 2015 holiday-shopping period.

eBay spokesperson Ryan Moore said the company would not impose a holiday returns policy this year and explained that the feature the seller saw in their eBay listings would be removed.

A Top Rated eBay seller with a 14-day return policy had noticed over the weekend that the form they used to list items was hardwired to read “Accept holiday returns until December 31” with no way for them to change it. While the message didn’t appear in their listings once posted to the site, they feared eBay might be readying a new policy announcement.

“There will not be a special holiday returns policy this year,” Moore told EcommerceBytes when we asked about what the seller was seeing. “The option you mention will be taken down by the Product team in the next couple of weeks.”

The longest duration for returns is 60 days, Moore said, “which we mentioned in our Seller Release” available on the eBay website.

Last year, eBay had initially required sellers to accept returns through January 31st in order to receive Top Rated Seller benefits and discounts, though it later modified the policy.

While sellers can relax about stricter returns during the holiday, eBay has announced that as of May 1, 2016, listings from Top Rated sellers must offer a 30-day money-back return policy to qualify for the Top Rated Plus discount and seal.

It’s unclear how many sellers may consider dropping out of the TRS program at the that time. In a discussion of eBay and Amazon returns policies on the EcommerceBytes blog, one seller wrote, “I have a feeling that come springtime there will be a whole lot of sellers voluntarily giving up their TRS status because they no longer wish to jump through the ever increasing hoops and micro-management of their businesses.”

Comment on the EcommerceBytes Blog.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.