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Weigh In on eBay’s Recent Change to Feedback

eBay’s new CEO Devin Wenig wants to make changes to fundamental areas of the marketplace. One such change that has begun rolling out involves eBay’s sacred cow, the feedback system, and EcommerceBytes is polling sellers to see what they think.

When buyers rate sellers on a transaction, eBay presents them with a new question: “Did your item arrive on or before…” and supplies a date that it calls the “Estimated Delivery Date.”

The new question began showing up for some buyers in May as eBay began testing the change.

Over the weekend, many more users began reporting seeing the question in the feedback flow. eBay has not as of yet announced the new feature, indicating either it’s not officially out of the testing phase, or else an announcement is coming soon.

We wondered how sellers felt about this new aspect of eBay’s feedback rating system. Please take a few moments to take our survey on Survey Monkey. We’ll share the results in a future issue of EcommerceBytes.

Update: Here are the results of the feedback survey.

Comment on the EcommerceBytes Blog.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.