USPS spokesperson Patricia Licata confirmed the Postal Service experienced a problem that caused its system to overcharge customers purchasing postage at retail windows on Wednesday, May 20th. “We did have an issue that cropped up two days ago, but it’s since been resolved,” she told EcommerceBytes on Friday.
The USPS is intuiting new prices on May 31st, but on Wednesday morning, the new rate were inadvertently released to the Point of Sale software for retail units.
The agency advised clerks to tell any customers who called to complain to save their receipt and take it back to the local post office where the item was purchased beginning on Friday, May 22nd, where a retail associate could assist them with a refund.
Linns Stamp News first reported the problem last week and said it had heard from customers that postal clerks were aware of the problem and had been manually calculating fees to circumvent the inaccurate computations.