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eBay Hides Listing Descriptions, Forces Shoppers to Click Button

eBay users began sending in reports on Wednesday evening that they’re unable to see item descriptions unless they click a separate button. Sellers who encountered the new layout or who read about it on the eBay discussion boards expressed concern that shoppers won’t read the description with the new format – and therefore, will miss important information such as shipping details.

One eBay seller wrote to EcomerceBytes, “While editing some last minute listings that I’m squeaking in the 100 free listing promotion, I was surprised by this format – there’s a dialog box that you have to click on – marked “see full item description.” Fortunately, there was also a “tell us what you think” link. Ugh.”

Another seller wrote, “I have a new listing page on eBay that I cannot find any info about. I listed a item (redacted) and there IS NO DESCRIPTION unless I click on a separate button.”

She said, “This is not just for my listing. I cannot see any item descriptions unless I click on a separate button that then opens the description in a separate window. I checked Google and I can find nothing about this new listing page.”

However, sellers began discussing it in this thread on the eBay boards.

The new format appears to be a test eBay is running. Typically eBay runs tests in which a certain percentage of users see a new feature before it rolls it out sitewide.

Let us know what you think of the new format, and if you’re seeing it when you view listings on eBay.

Comment on the EcommerceBytes Blog.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.