The National Retail Federation caused a stir when it released its annual Thanksgiving weekend and Cyber Monday consumer surveys. NRF’s Matthew Shay took fingers to keyboard to explain that while there was a lot of focus on the results showing that fewer Read more
While mentions of drones were absent from Amazon.com’s latest discussion of technology and its business, the company still had plenty of high tech talking points regarding its newest approach to the humble warehouse, otherwise denoted by Amazon as a fulfillment Read more
Many sellers believe that if a buyer revises their feedback from a negative or neutral to a positive, it should no longer count as a defect against their account. But earlier this year as part of the Spring Seller Update, Read more
We’ve been hearing a lot of angst from eBay sellers about under which circumstances product returns result in defects for the seller. eBay instituted a defect policy in August somewhat similar to Amazon ODR (Order Defect Rate), and sellers are concerned that Read more
Shoppers who belong to the Amazon Prime shipping program are seeing delays in expected delivery of their packages. It’s not clear whether it’s a software glitch that is displaying incorrect dates, or whether the company is actually unable to fulfill Read more
