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Technical Issue Plagues eBay, Impacts Cyber Monday Auctions

Cyber Monday is one of the biggest online shopping days of the entire year. But thanks to a day-long “technical issue” on eBay yesterday, sellers were unable to list 7-day auctions timed to end next Monday.

eBay acknowledged the problem on its site that affected sellers’ ability to list or make changes to their listings. eBay spokesperson Ryan Moore told EcommerceBytes on Monday afternoon, “Some of our customers who attempt to list, modify, or relist an item for sell are directed to a “page not responding” error message. We’re working to resolve the issue as quickly as possible. We know any interruption for our users is frustrating and we regret any inconvenience this has caused to our customers.”

The problem began sometime after 4 am ET and continued throughout the day. At 5:17 pm ET, Moore provided an update stating the issue was resolved.

We asked Moore about the nature of the problem and whether eBay would reimburse sellers, and whether eBay would remove negative feedback or less-than-perfect DSR scores as a result of the disruption.

We also asked him if shoppers were impacted in any way today. The early-morning announcement on the eBay UK board stated that some eBay customers had problems with key areas of the eBay site and asked users to try to complete their transaction at a later time. He did not respond to our follow-up questions by press time.

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The technical issue comes just prior to eBay’s busiest days of the year, including Black Friday on December 28th, Super Sunday on November 30, 2014, and Cyber Monday, December 1st, and is one of a series of disruptions on the eBay platform in recent months.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.