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eBay Offers Some Good News for PayPal Users

eBay had some good news for sellers who use PayPal – “the window for PayPal Purchase Protection disputes to count as a defect will be reduced from 45 to 30 days” after an item’s latest estimated delivery date to the buyer, it announced on Tuesday.

Buyers unhappy with their purchase on eBay can file a PayPal Purchase Protection dispute, or they can open an eBay Money Back Guarantee case. Currently, eBay’s buyer protection policy, called the eBay Money Back Guarantee, counts requests made within 30 days from the latest estimated delivery date as defects under eBay seller performance standards.

The new policy means whichever method buyers use to open a dispute, eBay will only count it as a defect if filed within 30-days.

The new policy begins with the November seller evaluation. See the full announcement on the eBay announcement board.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.