Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of
Tue July 7 2020 23:48:39

eBay Security Concerns Lead to Packing Slip Changes

By: Ina Steiner

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eBay is now prohibiting sellers from customizing packing slips or adding a personal note - and because it didn't give sellers advance notice, multiple threads cropped up on the eBay discussion boards asking about the change.

"Some sellers have worked hard to personalize their Packing Slips, and overnite: poof! all their work went up in smoke," wrote a seller during the eBay weekly chat on July 1st. "We've been promised there would be announcements when eBay makes changes that effect people so dramatically, but, once again, NO advance notice. Why on earth was this not announced in advance?"

"This is just one ... Read More

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Tue July 7 2020 10:09:05

eBay Coaxes Sellers into Payments with $50 Incentive

By: Ina Steiner

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eBay is giving some sellers a $50 - $150 incentive to sign up for Managed Payments ahead of the mid-July deadline. The reward comes in the form of a credit on their invoice.

"I just had to tell you eBay offered me a $50 credit fee if I signed up for managed payments by July 10," a reader told EcommerceBytes. "I have 3 selling accounts and so far only 1 account received the offer. They must be desperate for people to sign up."

Sellers also referenced the offer in comments on a recent EcommerceBytes Blog post. One seller pasted an excerpt of the ... Read More

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Sun July 5 2020 21:31:41

Should eBay Let You Sell Your Account?

By: Ina Steiner

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Over the years, we've heard from sellers wanting to sell their eBay accounts but who were unsure of whether it was allowed. In Germany, eBay is now allowing sellers to do so, according to Mark Steier who writes about ecommerce on his site Wortfilter.

We noticed his recent blog post in which he is working as a broker to sell a third party seller's eBay account ("If a sale is made using Wortfilter, I will receive a commission," he writes).

We reached out to Steier, who told us account transfers have been possible in Germany for a few weeks, ... Read More

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Sun July 5 2020 20:44:14

eBay Sellers Grapple with New Payment Registration

By: Ina Steiner


One growing area of concern among sellers is the process of setting up their Managed Payments accounts, without which sellers soon won't be able to transact on eBay.

The clock is ticking - eBay will mandate the use of Managed Payments for many sellers on or around July 20th, just 2 weeks away. 

Some sellers are particularly worried eBay may be fumbling the ball when it comes to their bank account information, which is necessary in order for them to receive disbursements.

Sellers discussed the issue on the July 1st eBay Weekly Chat session. Excerpts of questions asked by three sellers include the following:

"My biz checking ... Read More

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Wed July 1 2020 20:22:46

Would You Let Amazon Handle Your Customer Service?

By: Ina Steiner


Would you let Amazon handle customer service on your behalf? Amazon already does this for sellers who use its FBA fulfillment service, which makes some sense since sellers' inventory is stored in Amazon fulfillment centers and Amazon is the entity that ships sellers' FBA orders to the customer.

But Amazon is reportedly planning to offer a service that will allow sellers to use its customer service for non-FBA orders as well.

A seller took an Amazon survey that asked, "What type of customer inquiries do you see as the most challenging?" Sellers were given the following options from which to choose:

- Where's ... Read More

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