728_header.jpg (23748 bytes)
 Home 
 EB Blog 
 AB Blog 
 Letters 
 Podcasts 
 Forums 
 EPIS 
 Classifieds 
 EKG 
 Ratings 
Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Thu May 25 2017 22:14:18

eBay Refunds Handling Fee for a Buyers Remorse Return

By: Ina Steiner
Sponsored Link
It seems eBay sellers are talking a lot more about returns these days. The latest comes from one who's no stranger to ecommerce - she's been selling on eBay since 1998. 

She said buyers no longer bother to read the description but purchase by looking only at the photo in the listing, and some freely admit it.

She wrote because of a recent return request in which eBay included her handling charge as the amount it asked her to refund her customer. "This has NEVER happened before. We called eBay 3 times because we could not believe their answers."

Some reps insisted the handling fee ... Read More
Reading EcommerceBytes Blog: eBay Refunds Handling Fee for a Buyers Remorse Return
Comments (15) | Leave Comment | Permalink
Thu May 25 2017 09:43:32

eBay Auction Promo Ties In with June Marketing Campaign

By: Ina Steiner
Sponsored Link
eBay is running a promotion to encourage sellers to run 10-day auctions that will coincide with a big marketing campaign it is kicking off on June 4th.

"Our national TV launch is coming ... stay tuned," eBay wrote in the email header of its invitation, which was sent to a select group of sellers. The subject line: "TODAY ONLY! Get 50 additional auction-style listings. Pay zero insertion fees."

eBay explained in its invitation email: 

"We're driving buyers your way. A new national eBay campaign will kick off June 4 with a TV spot during game 2 of the basketball finals, followed by additional ... Read More
Reading EcommerceBytes Blog: eBay Auction Promo Ties In with June Marketing Campaign
Comments (2) | Leave Comment | Permalink
Wed May 24 2017 22:52:49

Will eBay Guaranteed Delivery Increase Returns?

By: Ina Steiner
Sponsored Link
eBay announced this week it has updated the FAQs for its Guaranteed Delivery program that will be launching this summer. As we noted last summer when we first caught whiff of the program, it had tried a "guaranteed arrival" program in 2011, but it never got off the ground. 

Sellers are wondering how the new program will impact them. eBay explains in the FAQs:

Sellers have two options for Guaranteed Delivery. With either option, your listings show up to buyers as guaranteed:

1) Handling time - Sellers guarantee same-day or one-day handling. Then eBay determines the guaranteed delivery date.

2) Door-to-door - Sellers choose to take full control over ... Read More
Reading EcommerceBytes Blog: Will eBay Guaranteed Delivery Increase Returns?
Comments (27) | Leave Comment | Permalink
Mon May 22 2017 23:09:13

eBay CEO Gets Aggressive with Deadbeats

By: Ina Steiner
 
eBay CEO Devin Wenig said eBay is tackling the problem of buyers who don't follow through and pay for items they purchase (or in the case of auctions, win).

However, there's been no announcement from eBay that we can find. Here's exactly what the CEO tweeted this morning: 

"We are beginning to roll out a more aggressive solution to minimize unpaid items on behalf of our sellers."

Have you seen any changes that deal with the problem of hit-and-run buyers? What do you think eBay should do to reduce unpaid items and deal with deadbeat buyers?
Reading EcommerceBytes Blog: eBay CEO Gets Aggressive with Deadbeats
Comments (49) | Leave Comment | Permalink
Sun May 21 2017 20:39:16

eBay Makes Promise to Crack Down on Bad Buyers

By: Reader
 
eBay will crack down on bad buyers in the fall, according to UK newspaper the Guardian in a follow-up to a story from last year. The reporter talked to a number of sellers and describes specific cases where eBay failed to protect sellers from bad buyers. 

One problem is when eBay refunds buyers before it's even shown that the buyer has returned an item to the seller. And even when sellers get return packages, the Guardian points out they don't always contain the item, including cases that sellers refer to as "rocks in a box."

The article leaves readers with the feeling that ... Read More
Reading EcommerceBytes Blog: eBay Makes Promise to Crack Down on Bad Buyers
Comments (43) | Leave Comment | Permalink
Next Page


  Rate Services
  Auction Calendar
  Collectors' Links
  eBay Promo History
  Bookshelf
  Fraud Resources
  Drop-Off Store Laws
  Payment Holds
  Ecommerce Resources
  Photo Tips
  Marketing Inserts
  Yellow Pages
  Advertising
buyersmarket2aaa2.JPG (7729 bytes)
 EB Blog Recent Posts 
 AB Blog Recent Posts 
 EB Blog Recent Comments 


Subscribe in a reader



Archives



Powered by Perl Web Blog
© 2005/2017 Ranson's Scripts

0.10000 new server