Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of
Mon Sept 24 2018 21:57:37

eBay Initiates Managed Payments Rollout to Thousands Opted In

By: Ina Steiner

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Initiate managed payments sequence! eBay CEO Devin Wenig said the company has initiated the rollout of managed customer payments today, a process that will take weeks. He said thousands of sellers had opted in to managed payments.

eBay is taking over payments in stages after splitting with PayPal in 2015 - a company called Adyen will power the payments, but it will be seamless just as payments are on Amazon and Etsy.

Some major caveats for buyers and sellers: 

- When shoppers encounter listings that offer managed payments, they won't be able to pay using PayPal. eBay expects to offer PayPal on eBay ... Read More

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Sun Sept 23 2018 22:25:10

eBay and Amazon Make Big Changes Next Week

By: Ina Steiner

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eBay and Amazon are making major policy changes that go into effect on October 1st. But sellers continue to have questions and will have to deal with any fallout as they prepare for the busiest time of the year.

Amazon is changing seller metrics on Monday, October 1st. And eBay is implementing "penalty fees" the same day. This thread on the eBay boards that show sellers are still confused over the new policy.

One seller on the thread urged colleagues to be sure they were familiar with eBay's Service Metrics policy, which you can find here.

It's interesting to note that both eBay ... Read More

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Wed Sept 19 2018 20:45:10

Uncovering a Catastrophic Error in eBay Seller Evaluations

By: Ina Steiner

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A seller reached out and told us his sales had dropped precipitously and thought he knew why: eBay has been using his Global Region sales - a subset of his international sales - to evaluate his overall performance instead of using his total sales as it had been doing. (Let's call him John Smith, as he wishes to remain anonymous.)

If you sell online, you already know international sales are more likely to experience issues due to the added difficulty in proving delivery.

The problem has its roots in a change ... Read More

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Mon Sept 17 2018 21:26:37

eBay to Implement Penalty Fee Policy October 1st

By: Ina Steiner


eBay confirmed today that it will begin charging US sellers penalty fees for what it considers excessive claims or under-performance beginning October 1st. However, eBay UK sellers caught a break - earlier in the day, eBay UK announced it is postponing implementation for sellers in that country until next year.

eBay will charge an extra 4% Final Value Fee (FVF) when sellers fall below standard. The average FVF is 10%, so 14% is a 40% increase in fees.

In eBay's reminder today, it explained:

"The additional fee of 4% for very high rates of "item not as described" and ... Read More

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Sun Sept 16 2018 20:26:18

Is Bribery in China Hurting Amazon and eBay Sellers in US?

By: Ina Steiner


Amazon is allegedly investigating reports of bribery used by sellers to obtain confidential data to get a leg up on their competitors, according to the Wall Street Journal (paid subscription required).

Business Insider wrote about the allegations, including one about feedback manipulation: "According to the Wall Street Journal's sources, this practice is especially common in China, where small business owners sometimes pay Amazon employees around $300 for each bad review they take down."

Prior to the Wall Street Journal's article, at least four readers forwarded us a link to a thread on Amazon's UK discussion boards about a ... Read More

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