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Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Tue July 26 2016 09:29:41

eBay Changes Feedback, Reducing Transparency

By: Ina Steiner
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eBay sellers noticed on Tuesday that the marketplace has removed a key feedback feature: "Feedback left for others." While the change was made on eBay UK site, sellers fear it may soon roll out to all sites.

A UK reader told us why the feature was important to sellers: "Since eBay restricted sellers to leaving only positive feedback we've relied on the feedback buyers have left for sellers to identify potentially problematic transactions. We have even developed a system to read and analyse this feedback."

On the eBay discussion boards, a poster noted that while buyers can still see feedback from ... Read More
Reading EcommerceBytes Blog: eBay Changes Feedback, Reducing Transparency
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Mon July 25 2016 20:56:53

Could Alibaba, Google, or Walmart Bid on eBay?

By: Ina Steiner
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A new report from Citi Research says eBay could be an attractive acquisition, inspired perhaps by today's news that Verizon will acquire Yahoo. The Wall Street firm cites eBay's strong brand, its 164 million active online shoppers, attractive margins, and some investment numbers (ROIC and free cash flow). 

eBay also has a global presence (it points to the fact that a significant amount of eBay's top sellers reside in China).

"We believe a wide range of companies could potential have an interest in acquiring eBay, including foreign eCommerce companies with an interest in expanding their global footprint (e.g., Alibaba), digital media companies interested ... Read More
Reading EcommerceBytes Blog: Could Alibaba, Google, or Walmart Bid on eBay?
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Fri July 22 2016 10:46:13

eBay Messaging System Goes Down for Hours Friday AM

By: Ina Steiner
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eBay's member-to-member messaging system went down Friday morning. Users say they are seeing the following error message: "The service is temporarily unavailable. Please try again in a few minutes."

The problem, reported on Ecommerce EKG, is impacting sales - according to one reader, they are unable to reply to a potential customer.

Another reader reported, "trying to send a message either through "My Messages" and/or through the "Ask seller a question" both result in "Email send failure.""

Another reported they had also received a message that they had reached their message limit.

One message thread on the eBay boards was opened at 7:27 am ET and highlights the ... Read More
Reading EcommerceBytes Blog: eBay Messaging System Goes Down for Hours Friday AM
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Wed July 20 2016 17:08:48

eBay Releases Second Quarter 2016 Earnings

By: Ina Steiner
 
eBay's conference call with analysts is at 5:00 pm EST today, here is the company's press release announcing second quarter 2016 earnings, you can view the full release with tables on eBay's investor relations website.

eBay Inc. Reports Second Quarter 2016 Results
Gross Merchandise Volume of $20.9 billion
Revenue of $2.2 billion
GAAP and Non-GAAP EPS per diluted share of $0.38 and $0.43, respectively, on a continuing operations basis
Repurchased $500 million of common stock
Board approves additional $2.5 billion stock repurchase authorization
Raises full year 2016 revenue and EPS guidance
July 20, 2016 04:15 PM Eastern Daylight Time

SAN JOSE, Calif.-eBay Inc. (NASDAQ:EBAY), a global commerce leader, delivered gross merchandise volume (GMV) for ... Read More
Reading EcommerceBytes Blog: eBay Releases Second Quarter 2016 Earnings
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Tue July 19 2016 22:21:15

Speak Now or Hold Your Peace on Low Postal Rates from China

By: Ina Steiner
 
Online sellers concerned that they are paying more to send a package to US shoppers than their Chinese counterparts have an opportunity to weigh in on the issue of international postal rates.

The Postal Regulatory Commission (PRC) must review proposed UPU Terminal Dues rates for 2018 - 2021 and submit its view to the State Department, which oversees negotiations on international postal rates with other UN members. 

Terminal Dues are complicated and may not sound very exciting, but they are having an enormous impact on ecommerce in this country, and on small sellers in particular.

Shipping costs ... Read More
Reading EcommerceBytes Blog: Speak Now or Hold Your Peace on Low Postal Rates from China
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Mon July 18 2016 22:10:49

eBay Sellers, Are You Better Off Than You Were a Year Ago?

By: Ina Steiner
 
year after eBay broke up the company and split with PayPal, we wondered how sellers were faring as a result. 

It wasn't just the anticipation of what it would be like dealing with PayPal as a separate company - sellers also saw the departure of longtime CEO John Donahoe, who had taken over the helm in 2008.

The new CEO Devin Wenig has tried to reassure sellers and implemented new seller performance standards.

We're curious and would like to know from eBay sellers, are you better off than you were a year ago?
Reading EcommerceBytes Blog: eBay Sellers, Are You Better Off Than You Were a Year Ago?
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Sat July 16 2016 16:21:33

Etsy Users Contend with Privacy Issue, Dupe Payments

By: Ina Steiner
 
Etsy sellers are worried once again about privacy issues, with some sellers stating that Etsy is publishing their personal names on customer email receipts instead of their company names. In addition, some buyers are complaining that Etsy is charging them multiple times for the same order, and sellers are dealing with refund issues.

On Friday, a seller started a thread on the Etsy boards, "Yesterday I noticed that the email receipts being sent to customers once they placed an order now show my personal name instead of my company name. It's not at the top ... Read More
Reading EcommerceBytes Blog: Etsy Users Contend with Privacy Issue, Dupe Payments
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Thu July 14 2016 13:53:15

Saved Searches Net Fewer Finds on eBay?

By: Ina Steiner
 
eBay shoppers are known for setting up searches and adding them to their "Followed Searches" (the same thing as "Saved Searches"). It makes it easy to monitor the marketplace automatically for new items as they come up for sale, so shoppers don't miss out on sought-after items. 

But did you know your Followed Searches on eBay expire? 

Several readers forwarded emails they received from eBay this morning that said, "We are no longer sending email for (number) followed searches. We've noticed that there are emails you are no longer engaging with. If you want to continue receiving, please follow the steps below." 

Instructions were included ... Read More
Reading EcommerceBytes Blog: Saved Searches Net Fewer Finds on eBay?
Comments (18) | Leave Comment | Permalink
Wed July 13 2016 20:59:30

Etsy Surveys Sellers about Store Hosting

By: Ina Steiner
 
Etsy wants to know how satisfied sellers are with Pattern by Etsy and why. The company recently sent a survey to sellers who have signed up for the store-hosting service to get feedback from users.

Included were questions such as, do sellers think they'll still be using Pattern in 12 months? And, how likely would they be to recommend the service to others?

Etsy is trying to determine what features attracted sellers to the service and got them to try it. "Thinking back to when you first decided to try Pattern by Etsy, how important were each of the following factors in getting you ... Read More
Reading EcommerceBytes Blog: Etsy Surveys Sellers about Store Hosting
Comments (11) | Leave Comment | Permalink
Sun July 10 2016 15:51:00

Warning: Check Your eBay Settings

By: Ina Steiner
 
Reports are coming in today from sellers who say eBay has changed some settings on their listings without notice or permission. "I can't believe eBay has converted all of my Auctions to their Global Shipping Program - again!!!" wrote one EcommerceBytes reader.

Another wrote, "I use the traditional eBay listing page. They have made their Global Shipping default. It is selected when you use international shipping." The reader explained that it wasn't easily seen, but that it could be deselected by the seller assuming they notice it.

Two sellers also discussed the issue in a thread on the eBay discussion ... Read More
Reading EcommerceBytes Blog: Warning: Check Your eBay Settings
Comments (39) | Leave Comment | Permalink
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