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Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Fri Aug 28 2015 07:16:34

Sellers Scramble to Cope with Pending PayPal Fee Hike

By: Ina Steiner
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Sellers are scrambling after learning that PayPal is hiking fees by as much as 32% for many merchants. Those who process less than $3,000/month are unaffected.

"Do the math," one upset reader wrote to us. "This is a 32% rate hike! I am considering increasing my handling fees to pass this cost on to my customers - but of course I will let them know that the increase in fees comes to them courtesy of PayPal."

Here's the letter PayPal sent to merchants on August 27, 2015:

"At PayPal, we work hard to ensure your payments are simple, secure ... Read More
Reading EcommerceBytes Blog: Sellers Scramble to Cope with Pending PayPal Fee Hike
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Thu Aug 27 2015 19:07:29

eBay Bug Results in Higher Shipping Costs Being Displayed

By: Ina Steiner
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A third-party developer says eBay is experiencing a sitewide bug that is having a major impact on sales. The problem, according to the vendor, is that eBay is failing to display free shipping on View Item pages as the default, even when free shipping is offered by sellers. 

"This issue causes Standard and Standard international shipping services and prices to be displayed to the user by default instead of the shipping service specified by the priority rank, when more than one shipping option is available," the vendor wrote.

Explaining further, they said free shipping will always be displayed in the View Item page ... Read More
Reading EcommerceBytes Blog: eBay Bug Results in Higher Shipping Costs Being Displayed
Comments (11) | Leave Comment | Permalink
Thu Aug 27 2015 06:03:00

Should USPS Open Your Mailbox to UPS and Others?

By: Ina Steiner
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In the 1930s, Congress granted the U.S. Postal Service exclusive access to the "letter box," but shipping carrier UPS said it would like to gain access to people's mailboxes as well.

As we noted on Tuesday, the Office of Inspector General for the USPS published a post written by UPS on that very theme. "As letter mail volume has decreased and parcel volume increased, mailboxes have grown. Pass through any neighborhood and you'll see bigger boxes to accommodate small parcels like eyeglasses, designer clothes, and even time-sensitive groceries," wrote Keith Kellison, senior vice president, UPS Global Public Affairs.

"Customers would benefit ... Read More
Reading EcommerceBytes Blog: Should USPS Open Your Mailbox to UPS and Others?
Comments (28) | Leave Comment | Permalink
Tue Aug 25 2015 05:34:45

eBay Fall Seller Release: A Kinder, Gentler eBay?

By: Ina Steiner
 
eBay previewed its Fall Seller Update, and some may be wondering if the promises made by the new CEO of what appears to be a "kinder, gentler" company may truly be fulfilled.

The head of eBay's Global Customer Trust Laura Chambers provided details of how eBay would be changing the way the company hands out defects when it comes to late shipments. Currently, sellers can be penalized for factors outside of their control, such as shipping delays due to the carrier of Postal Service.

In fact, at one point, readers were telling EcommerceBytes that eBay Customer Service Representatives were blaming sellers for using the ... Read More
Reading EcommerceBytes Blog: eBay Fall Seller Release: A Kinder, Gentler eBay?
Comments (83) | Leave Comment | Permalink
Sat Aug 22 2015 19:12:01

eBay Removes Shopping Cart from Entire Category

By: Ina Steiner
 
Buyers and sellers say eBay has removed vital functionality from the Adult Only category. Reports started last month from buyers saying they couldn't use the "Add to cart" button with any success.

"If this is a new policy on eBay, then who is the idiot that did this," asked a seller in a thread on the eBay discussion boards. They went on to explain how buying more than one item from the same seller and adding them to the cart for one payment allowed them to save on shipping and receive discounts. 

"I have done this in the past and saved a lot ... Read More
Reading EcommerceBytes Blog: eBay Removes Shopping Cart from Entire Category
Comments (25) | Leave Comment | Permalink
Sat Aug 22 2015 05:42:31

What RICO Lawsuit Could Mean for eBay Sellers

By: Ina Steiner
 
Wimo Labs is suing eBay over the way it handles reports of counterfeits. Many sellers are familiar with the VeRO process in which brands report listings to eBay for real or supposed trademark or copyright infringement. But if eBay makes certain changes in response to criticism over its VeRO program, might it have a negative impact on legitimate sellers?

Wimo Labs, which sells the Lunatik product line, sued eBay and some of its sellers, accusing them of racketeering. (eBay said counterfeits were not welcome on its site and said it has a number of sophisticated tools, policies and other ... Read More
Reading EcommerceBytes Blog: What RICO Lawsuit Could Mean for eBay Sellers
Comments (38) | Leave Comment | Permalink
Mon Aug 17 2015 23:54:08

eBay to Adjust Seller Performance Standards

By: Ina Steiner
 
eBay's Devin Wenig has made no bones about the fact he would be making significant changes when he took over as CEO - he made it clear in an interview with the Wall Street Journal nine months ago, and he told shareholders on May 1st that eBay would be changing its feedback system.

Much is unknown, but several things are certain - eBay is changing the Returns process (see Tuesday's newsletter), and sellers can expect changes to performance standards. That news came in a letter some users received on Monday in which eBay invited them to attend its Seller ... Read More
Reading EcommerceBytes Blog: eBay to Adjust Seller Performance Standards
Comments (90) | Leave Comment | Permalink
Sun Aug 16 2015 21:56:07

Amazon and eBay Corporate Cultures Impact Online Sellers

By: Ina Steiner
 
Before you get too mad at the Amazon employee who can't get your seller-account suspension lifted, take a look at this article from today's New York Times. It could be that the person you are fuming at may him or herself be held up to unreasonably high standards.

The article paints Amazon as a demanding employer that perhaps goes too far, with workers expected to work long hours under difficult conditions. 
Online sellers who run into performance issues at Amazon (or eBay) because of a personal crisis may take note of this line from the newspaper article: "Some ... Read More
Reading EcommerceBytes Blog: Amazon and eBay Corporate Cultures Impact Online Sellers
Comments (34) | Leave Comment | Permalink
Thu Aug 13 2015 16:35:18

See Your Packages Move at an Amazon Fulfillment Center

By: Ina Steiner
 
Sellers who use Amazon FBA to store and fulfill their items can get a peek at how Amazon moves items through a warehouse to be packed, labeled and put on a semi-trailer truck thanks to the Dallas Morning News.

The newspaper has photos and a video of an Amazon.com fulfillment center in Coppell, Texas taken on August 12, 2015. The video, shot by newspaper staff and featuring Amazon spokeswoman Ashley Robinson narrating, shows robots and workers hustling in the 1 million square foot fulfillment center that employs 900 fulltime hourly workers. (The shot of a worker ... Read More
Reading EcommerceBytes Blog: See Your Packages Move at an Amazon Fulfillment Center
Comments (8) | Leave Comment | Permalink
Wed Aug 12 2015 22:02:25

eBay Practice Is Hurting Seller Auction Prices

By: Ina Steiner
 
An eBay buyer wrote to say that while they were on vacation last week, eBay blocked all their snipe bids because it requested account verification. "The message boards are filled with similar complaints," said the reader.

Anyone using auctions on eBay should be aware that they may not be getting the full selling price someone is willing to pay thanks to the practice - it's unclear whether it's an intentional security policy or an algorithm gone awry.

We published a letter from a reader in June about this issue where a reader said they had been using AuctionSniper for over 10 years and never ... Read More
Reading EcommerceBytes Blog: eBay Practice Is Hurting Seller Auction Prices
Comments (22) | Leave Comment | Permalink
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