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Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Mon Mar 20 2017 20:24:23

eBay Gives Conflicting Answers on New Shipping Program

By: Ina Steiner
Sponsored Link
eBay announced a new program today, but it is scrambling to answer a simple question, but one that is crucial for sellers to understand.

As we reported in the previous post, eBay will roll out Guaranteed Delivery in the US this summer - at launch, eBay will guarantee delivery in 3 days or less on 20 million eligible items, millions of which will offer free shipping.

If a guaranteed item arrives late, the buyer can request to have their cost of shipping refunded. If the shipping was free, then the buyer will receive a coupon to be used towards their next eBay purchase. Alternatively, the ... Read More
Reading EcommerceBytes Blog: eBay Gives Conflicting Answers on New Shipping Program
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Mon Mar 20 2017 13:06:17

eBay to Roll Out Guaranteed Delivery for 20 Million Items

By: Ina Steiner
Sponsored Link
eBay will roll out Guaranteed Delivery in the US this summer - at launch, eBay will guarantee delivery in 3 days or less on 20 million eligible items, millions of which will offer free shipping. 

In addition, shoppers will also be able to search for and filter items by 1- and 2-day delivery.

Some additional highlights from the announcement:

"While the majority of items on eBay already ship within 3 days or less, as well as for free, Guaranteed Delivery will give shoppers even faster delivery options and the confidence that their items will arrive on time," said Hal Lawton, Senior Vice President of ... Read More
Reading EcommerceBytes Blog: eBay to Roll Out Guaranteed Delivery for 20 Million Items
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Sun Mar 19 2017 13:14:33

New Wrinkles in eBay Ban on Active Content

By: Ina Steiner
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More and more sellers are becoming concerned about eBay's pending ban on Active Content as they receive notifications from eBay warning them about specific listings. Now comes word of a browser plug-in that has nothing to do with ecommerce, but has been found to have injected javascript into the listings of sellers who use it.

A reader alerted us to the latest problem. One of his computers uses Lastpass, a password saving program, and said he just learned that it had injected javascript into his eBay listings without his knowledge.

He had used eBay's preview feature (as recommended) to check for Active Content ... Read More
Reading EcommerceBytes Blog: New Wrinkles in eBay Ban on Active Content
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Sat Mar 18 2017 23:02:14

Vendio Changes Prices for eBay, Amazon Sellers

By: Ina Steiner
 
Vendio is making pricing changes to its services that help online sellers list on eBay, Amazon, and other venues. Vendio has made changes over the years, but allowed long-time customers to be "grandfathered" in to lower-cost plans.

As of March 17, 2017, Vendio is getting rid of all grandfathered plans. 

That means sellers who were grandfathered in to older plans will see their fees go from $19.95/month to $99.95/month.

In a letter to customers impacted by the changes, Vendio made a special offer that allows them to lock in the old pricing if they agree to pay for the full year ... Read More
Reading EcommerceBytes Blog: Vendio Changes Prices for eBay, Amazon Sellers
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Thu Mar 16 2017 11:51:52

What Is an Acceptable Best Offer?

By: Ina Steiner
 
Online sellers often express frustration at low-ball offers that come in through Best Offer features. But equally as frustrating for buyers can be sellers who don't accept prices close to the selling price.

We recently noticed a poster who said they found an item on eBay priced at $165. Their offer of $150 was declined, as was their follow-up offer of $155. Finally they offered $160 on the $165 item, and it too was declined.

David had a similar experience last week on an item and was equally frustrated.

Why would sellers add Best Offer if they aren't willing to entertain reasonable offers? (eBay has an automated system ... Read More
Reading EcommerceBytes Blog: What Is an Acceptable Best Offer?
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