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Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Wed Apr 16 2014 11:28:17

The Case of the Reappearing Package: What Would You Do?

By: Ina Steiner
Sponsored Link
A lot of things can go wrong after a seller puts a package in the mail to a customer, and that gap of uncertainty before the package shows up on the buyer's doorstep can be very uncomfortable.

When packages do go astray in the mail, it can lead to costly consequences for sellers who must appease their anxious customer and defend themselves to their marketplace masters. Usually it means sending a replacement or a refund and possibly swallowing a negative feedback rating. Tough luck, but chalk it up to the cost of doing business.

But what happens when the package eventually ... Read More
Reading EcommerceBytes Blog: The Case of the Reappearing Package: What Would You Do?
Comments (24) | Leave Comment | Permalink
Mon Apr 14 2014 20:20:13

PayPal Gives UK Buyers 6 Months' Protection for e-Goods

By: Ina Steiner
Sponsored Link
PayPal is expanding buyer protection to cover "intangibles" in the UK, including digital goods, and it may consider extending the policy to other markets as well. There's no sign of the new policy on the PayPal UK website, but a PayPal spokesperson confirmed a report in Friday's Guardian newspaper - see Tuesday's EcommerceBytes Newsflash.

UPDATE 4/14/14: I've now heard back from PayPal UK - a spokesperson said the 180 days is for all transactions - tangible and intangible.

Just last week an eBay buyer said he purchased a license on eBay UK for antivirus software that ... Read More
Reading EcommerceBytes Blog: PayPal Gives UK Buyers 6 Months' Protection for e-Goods
Comments (45) | Leave Comment | Permalink
Sun Apr 13 2014 15:12:35

eBay Seller Gets Negative Feedback Removed Automatically

By: Ina Steiner
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An eBay seller seems to have figured out how to get negative feedback removed automatically. I've been watching the seller's feedback since February - he sells cell phone accessories and apparel. I reached out to both the seller and eBay to see why negatives were not sticking to the user's account, but have heard nothing back in response.

Several people had contacted me about the seller - you can visit this thread on the PSU discussion board for background.

eBay does allow buyers to revise feedback, but PSU posters noted the feedback revision number doesn't increase when negs disappear.

A reader ... Read More
Reading EcommerceBytes Blog: eBay Seller Gets Negative Feedback Removed Automatically
Comments (42) | Leave Comment | Permalink
Fri Apr 11 2014 14:09:08

Imagine Suddenly Losing Your Online Reputation

By: Ina Steiner
 
Here is a story to make online merchants cringe. Imagine if one day you woke up and all your reviews and feedback disappeared from the Internet. That's what happened to many small businesses when Yahoo reportedly deleted their hard-earned reviews.

In February, PC Magazine reported a deal in which Yahoo would partner with Yelp to display its reviews, and, with foresight, asked, "What happens to Yahoo Local results and reviews?"

Unfortunately, according to the Wall Street Journal this week, at least some of those Yahoo reviews have disappeared. The newspaper cited a flooring company that had amassed six years ... Read More
Reading EcommerceBytes Blog: Imagine Suddenly Losing Your Online Reputation
Comments (7) | Leave Comment | Permalink
Wed Apr 9 2014 21:08:01

Chasing Down the Heartbleed Bug for Online Merchants

By: Ina Steiner
 
After spending the past two days wading through reports on the Heartbleed bug and reaching out to companies to see how their merchant customers were impacted by the security vulnerability that unknowingly existed for the past two years, it's difficult to know just how much trouble we're all in.

Online marketplaces and payment services were placating, telling me either they were never impacted by Heartbleed or reporting that patches were in place, so buyers and sellers had nothing to worry about.

But for merchants who run their own ecommerce sites, the news may not be as reassuring (even if some ... Read More
Reading EcommerceBytes Blog: Chasing Down the Heartbleed Bug for Online Merchants
Comments (10) | Leave Comment | Permalink
Tue Apr 8 2014 17:04:09

eBay Overrides Seller Return Policies: Fix Is on the Way

By: Ina Steiner
 
Since early March, eBay has been overriding sellers' return policies by substituting "no returns" with the wording, "Seller did not specify a returns policy. You are covered by the eBay Money Back Guarantee if you received an item that is not as described in the listing." A reader first reported this on the Letters to the Editor blog in March, and reports continue to come in - the changes are being made retroactively, with no warning and no way to fix listings to display a no-returns policy.

Today, an eBay seller wrote to EcommerceBytes, ... Read More
Reading EcommerceBytes Blog: eBay Overrides Seller Return Policies: Fix Is on the Way
Comments (32) | Leave Comment | Permalink
Mon Apr 7 2014 20:52:10

eBay Exposes Auction Bidders' Maximum Bids

By: Ina Steiner
 
An EcommerceBytes reader says eBay is exposing buyers' maximum bids in emails it sends him (a seller) and forwarded an example. It's a bungle, since eBay is supposed to keep that information private. As eBay explains on its help page explaining "automatic bidding":

- When you place a bid, you enter the maximum amount you're willing to pay for the item. The seller and other bidders don't know your maximum bid.
   
- We'll place bids on your behalf using the automatic bid increment amount, which is based on the current high bid. We'll bid only as much as necessary to ... Read More
Reading EcommerceBytes Blog: eBay Exposes Auction Bidders' Maximum Bids
Comments (21) | Leave Comment | Permalink
Sat Apr 5 2014 08:38:21

Warning to Online Merchants Using Windows XP Operating System

By: Ina Steiner
 
Do you know which operating system is running on your computers and laptops? For a threat that sounds as potentially dangerous as Y2K, there's relatively little awareness of the "Windows XP problem." On Tuesday, April 8, 2014, Microsoft will stop supporting the Windows XP Operating System, leaving many computers vulnerable to virus and malware. And it's sure to effect a lot of online sellers, both large and small, not to mention online shoppers.

Articles about the topic project 10% of computers will still be using Windows XP after the April 8 deadline. And that ... Read More
Reading EcommerceBytes Blog: Warning to Online Merchants Using Windows XP Operating System
Comments (26) | Leave Comment | Permalink
Tue Apr 1 2014 22:08:30

Should eBay Provide Seller Identities in Brand Disputes?

By: Ina Steiner
 
May Kay Inc. is asking a court for the authority to depose eBay representatives in order to learn the identities of sellers that claim to sell genuine Mary Kay products, according to the Dallas News. The firm has been trying to get its cosmetics off of eBay since at least as far back as 2003 when EcommerceBytes wrote about a crackdown to prevent consultants from selling on eBay.

A former consultant cited the first sale doctrine in her defense when she faced a jury in a trademark dispute with Mary Kay. (See Wednesday's Newsflash story.) But ... Read More
Reading EcommerceBytes Blog: Should eBay Provide Seller Identities in Brand Disputes?
Comments (43) | Leave Comment | Permalink
Mon Mar 31 2014 13:30:11

eBay Fails to Honor Coupons It Gave Buyers

By: Ina Steiner
 
eBay sent $10 coupons to shoppers over the past few days, but buyers say eBay is not honoring the coupons. (And no, it's not April Fool's Day just yet.) Buyers trying to redeem the coupons are frustrated that they are unable to redeem the coupons for their purchases. EcommerceBytes readers described the problem on the Ecommerce EKG board.

Some coupon holders discussing the problem on the eBay boards said they were deferring purchases until the coupon would work but, as one buyer said, were afraid someone else would purchase the item before they ... Read More
Reading EcommerceBytes Blog: eBay Fails to Honor Coupons It Gave Buyers
Comments (52) | Leave Comment | Permalink
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