Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Fri Feb 26 2021 10:58:15

eBay Cops to 4 Months of Shipping Errors

By: Ina Steiner

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eBay admitted to "mischarging" sellers over a 4-month period, and numerous sellers are outraged that the company might reach into their accounts now and remove an unknown amount of money without accountability. Sellers are also concerned about what debits and credits to their account in February and March of 2021 will mean for their 2020 taxes.

eBay sent the following email to an unknown number of sellers on Thursday:

"Between October 2020 and January 2021, some sellers were mischarged for shipping label costs.

"We've corrected the issue, and you'll see credits and/or debits in your account over the next ... Read More

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Mon Feb 22 2021 21:47:39

eBay Knows How to Hold Funds but Not How to Release Them

By: Ina Steiner

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I published a letter to the editor today from a buyer who said they can't get their funds released by eBay even though the seller cancelled the order. Imagine - the reader paid for an item, the seller cancelled the order, but eBay is still holding their funds weeks later.

Lo and behold, a reader sent an email today who was experiencing a similar situation but from the seller perspective. 

The buyer filed a dispute, the seller okayed the refund, but eBay continues to hold an amount the seller already refunded to the buyer. 

The seller sent a screenshot showing the dispute was opened ... Read More

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Fri Feb 19 2021 16:56:23

Could eBay Have New Plans for Its Business Category?

By: Ina Steiner

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eBay is picking the brains of buyers in its Business & Industrial category, a possible indication it will be the next area to get eBay's "vertical" treatment after rolling out changes in categories like sneakers and trading cards.

According to a reader who took the survey, eBay explained it was doing the research "for business purposes." 

The invitation explained that Quadrangle was an independent research company conducting the survey on eBay's behalf. "This survey will cover the buying or selling of equipment/accessories, tools and supplies for sectors such as industrial, office, heavy machinery, medical, healthcare, restaurants and kitchens."

The reader speculated that eBay might be ... Read More

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Mon Feb 15 2021 14:50:16

eBay Kills Rover Links, Another Hurdle for Affiliates

By: Ina Steiner

 

Next month, eBay's affiliate program is killing its "rover" links and forcing affiliates to update their links on their websites, apps - anywhere they appear, including their YouTube channels. The eBay Partner Network informed participants it will no longer use links that begin with "rover.ebay.com" to track their links. 

Instead, eBay Partner Network will use a new tracking link format that complies with industry standards, it said. The new format fully supports Tracking Prevention Frameworks such as Apple Webkit ITP, Mozilla Firefox ETP, and Microsoft Edge Tracking Prevention, it explained.

- As of Thursday, February 18, 2021, all ePN ... Read More

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Sun Feb 14 2021 14:50:21

Sellers Choice 2021: The Joys and Pitfalls of Selling Online

By: Ina Steiner

 

Online sellers nominated ten marketplaces in this year's Sellers Choice Awards and then rated each, pulling back the curtain to reveal the joys and pitfalls of each venue on which they sold.

The results of the twelfth annual Sellers Choice are now available - you can see the overview here, where we've included links to all ten individual ratings.

This year, eBay placed 1st for the second consecutive year, and it also placed first for profitability. The breadth of inventory allowed and the nearly unmatched ability to draw buyers trumped sellers' concerns over fees and policies.

The following chart is particularly interesting, as ... Read More

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