Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of
Thu July 20 2017 21:12:57

eBay Sees Increase in Number of Sellers and Brands in Q2

By: Ina Steiner

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During a conference call with Wall Street analysts today, eBay CEO Devin Wenig said he was satisfied with the company's brand campaign that kicked off in June. It was still very early to definitively evaluate the results, he said, but several times during the call, eBay executives used the phrase "moving in the right direction" to describe the company's performance. Wenig also revealed eBay it would expand the marketing campaign internationally in the second half of the year.

eBay spoke to analysts after releasing the results of its 2nd quarter performance (April, May, June). eBay Marketplace platforms (not including StubHub) saw ... Read More

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Thu July 20 2017 12:00:17

The Two Year Anniversary of the eBay PayPal Breakup

By: Ina Steiner

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Today marks the 2-year anniversary of the split between eBay and PayPal, a move eBay was forced to make due to pressure from activist investor Carl Icahn in 2015. The Icahn-instigated "eBay Breakup" officially took place at the end of a Friday afternoon summer, with PayPal going public the following Monday on July 20, 2015.

What we wrote this time last year still applies a year later: "For sellers, not much has changed thanks to eBay's 5-year operating agreements with PayPal in which it is penalized if the percent of GMV paid for through PayPal falls under its 2015 levels. eBay ... Read More

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Tue July 18 2017 15:46:04

eBay Guaranteed Delivery Coming Soon

By: Ina Steiner

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eBay sent an email to users today to prepare them for its Guaranteed Delivery feature "launching this summer." The email sported the subject line, "Get answers to your questions about Guaranteed Delivery here."

Inside the email, eBay included a link to a video that it published a week ago. The message in the email:

This FAQ video shows you what you need to know about guaranteeing delivery.

Answers about Guaranteed Delivery. (Delivered.) We know you might have questions. And we're here to help. Watch the video to explore topics such as which guarantee option best fits your business, or what happens if an item is delivered ... Read More

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Mon July 17 2017 22:27:10

eBay Sellers Frustrated with Unwritten Policies

By: Ina Steiner


Many sellers live by the maxim, if it isn't in writing, don't trust advice from an eBay customer service representative. We've read plenty of reports from sellers who say they've been burned by following advice offered over the phone that proved to be incorrect.

Now comes acknowledgement from an eBay moderator on the company's forums that many policies are not available in black and white on its site. A reader who forwarded the thread wrote, "Maybe I am wrong on my thinking, but if you are not able to find the rules anywhere in writing, how can you possibly follow them?"

The moderator, ... Read More

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Sat July 15 2017 15:57:30

Should eBay Guarantee NOS Even When Sold As Is?

By: Ina Steiner


Collectors often turn to eBay for New Old Stock (NOS) parts and accessories to keep their collectibles in working condition. You can't necessarily walk into a store today and buy replacement parts for antique and vintage cars, radios, cameras, bicycles, and the like.

New Old Stock often come in their original boxes, which is often part of their appeal to collectors.

A reader alerted me to a thread on the eBay discussion boards where a seller ran into a problem when he or she sold three NOS factory-sealed audio tubes. The seller described the items carefully and said they didn't know the specific ... Read More

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