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Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Fri Apr 29 2016 11:56:55

eBay Classifieds Site Gumtree Hacked Last Weekend

By: Ina Steiner
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eBay confirmed that its classified site Gumtree, popular in several countries outside the US, was hacked last weekend. Abby Smith, eBay Senior Director of Corporate Communications, provided the following statement to EcommerceBytes:

"Some Gumtree Australia customer information was compromised in a security attack on our site last weekend. The attackers accessed the email addresses of some Gumtree users. 

"The contact name and phone numbers of the affected Gumtree users were also accessed; however in those instances, the details were already made public on the site by the users themselves when they posted an ad.  

"Account passwords were not accessed. Payment details were not compromised; ... Read More
Reading EcommerceBytes Blog: eBay Classifieds Site Gumtree Hacked Last Weekend
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Thu Apr 28 2016 16:23:09

Amazon Grows Sales 28 Percent in First Quarter

By: Ina Steiner
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Amazon's conference call with analysts is at 5:00 pm EST today, here is the company's press release announcing first quarter 2016 earnings, you can view the full release with tables on Amazon's investor relations website.

Amazon.com, Inc. today announced financial results for its first quarter ended March 31, 2016.

Operating cash flow increased 44% to $11.3 billion for the trailing twelve months, compared with $7.8 billion for the trailing twelve months ended March 31, 2015. Free cash flow increased to $6.4 billion for the trailing twelve months, compared with $3.2 billion for the trailing twelve months ended March 31, 2015. Free cash ... Read More
Reading EcommerceBytes Blog: Amazon Grows Sales 28 Percent in First Quarter
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Tue Apr 26 2016 16:27:25

eBay Grows GMV 5 Percent in First Quarter 2016

By: Ina Steiner
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eBay's conference call with analysts is at 5:00 pm EST today, here is the company's press release announcing first quarter 2016 earnings, you can view the full release with tables on eBay's investor relations website.

eBay Inc., a global commerce leader, today reported that gross merchandise volume (GMV) for the quarter ended March 31, 2016 was $20.5 billion, increasing 5% on a foreign exchange (FX) neutral basis and 1% on an as-reported basis, reflecting the continued impact of a strong U.S. dollar. 

Revenue for the quarter was $2.1 billion, up 6% on an FX-Neutral basis and 4% on an as-reported ... Read More
Reading EcommerceBytes Blog: eBay Grows GMV 5 Percent in First Quarter 2016
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Sun Apr 24 2016 12:13:37

eBay Surveys Professional Sellers on Barriers They Face

By: Ina Steiner
 
The eBay Seller Growth Team is surveying professional sellers who want help overcoming some common barriers. A reader forwarded the survey to EcommerceBytes - those who complete it have a chance at getting a free expert consultation from eBay.

Sellers must provide their eBay Seller ID, their primary category, and where they've sold in the past 6 months - options provided include: eBay, Own Website, Amazon, Groupon, Wholesale, Deal site/Flash sales, Brick and Mortar store(s), and Other.

eBay also asked sellers, "If your barriers to listing were removed, what type of inventory would you like to list on eBay?"

One of ... Read More
Reading EcommerceBytes Blog: eBay Surveys Professional Sellers on Barriers They Face
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Wed Apr 20 2016 16:15:55

eBay to Hire Replacement as VP of Seller Experience Departs

By: Ina Steiner
 
eBay's head of Seller Experience has left the company after 18 months in the role. Jordan Sweetnam joined eBay in 2004 as Director of Site Analytics and also had roles in buyer experience and product marketing before becoming Vice President of Seller Experience in 2014.

Hal Lawton, who heads eBay North America, explained in a post to sellers that Sweetnam had decided to pursue another opportunity outside of the company.

eBay also lost its Director of Community Jeff Terrell in November.

This is an interesting time for the company and for its sellers, particularly after the split with PayPal last year. eBay is trying to ... Read More
Reading EcommerceBytes Blog: eBay to Hire Replacement as VP of Seller Experience Departs
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Tue Apr 19 2016 16:31:28

Online Sellers Face New Threat: UPC Code Crackdown

By: Ina Steiner
 
Online sellers are reporting that marketplaces like eBay and Amazon - especially the latter - are cracking down on UPC codes. 

GS1 US makes available standardized UPC codes so everyone along the chain - manufacturers, distributors, retailers, and consumers - can correctly identify products. In other words, a UPC will tell you not just that a listing is for a Gillette razor blade, let's say, but will tell you the specific type of Gillette blade and the quantity contained in that package.

Having standard UPC codes is invaluable, otherwise Gillette and Schick (or anyone else) might use the same UPC ... Read More
Reading EcommerceBytes Blog: Online Sellers Face New Threat: UPC Code Crackdown
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Sun Apr 17 2016 13:41:00

Etsy Seller Suspended for Credit Card Company Error

By: Ina Steiner
 
There's a million things to keep online sellers and small business owners up at night worrying, and here's another to add to the list: a mistake by a financial institution that can get you suspended from your selling venue.

A reader sent me this link to a thread on the Etsy forums and said, "It's sad what they did to this seller." The thread was started by a seller who said Etsy shut down her shop over an error. Here's an excerpt of her explanation:

"In short, Etsy suspended my shop after they received a chargeback from my credit card company for a supposed ... Read More
Reading EcommerceBytes Blog: Etsy Seller Suspended for Credit Card Company Error
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Thu Apr 14 2016 13:04:25

eBay Guides Shoppers with New Modules

By: Ina Steiner
 
Maybe you've noticed new features on eBay when you're shopping - today, eBay officially unveiled some of them in a post on the corporate blog. New modules displayed to shoppers in include "Shop by Brand," "Best Selling," and "Shop by Category."

A spokesperson told EcommerceBytes the modules will help shoppers navigate the eBay site and category pages without having to use keyword searches. 

"The new algorithm can now instantly and intelligently surface listings to shoppers without relying on keywords, which could otherwise potentially miss the opportunity of an interesting item," she said.

"Another goal of the new modules is to help ... Read More
Reading EcommerceBytes Blog: eBay Guides Shoppers with New Modules
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Wed Apr 13 2016 13:41:22

Is eBay's 30-Day Returns Mandate Too Onerous?

By: Ina Steiner
 
eBay's top sellers have less than 3 weeks to change their listings if they wish to continue to receive the benefits of the Top Rated Sellers program. On May 1, eBay's 30-day returns mandate will take effect.

While sellers can retain Top Rated status even if they don't comply with the returns policy, the advantage of maintaining TRS status is to receive two benefits described on the eBay website:

- The Top Rated Plus seal (Top Rated Plus seal) displayed prominently.

- A 20% discount on final value fees (this applies to the final item price only, not to shipping charges).

In tomorrow's newsletter, we take ... Read More
Reading EcommerceBytes Blog: Is eBay's 30-Day Returns Mandate Too Onerous?
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Sun Apr 10 2016 23:13:31

NFL Bans eBay and Amazon Sales

By: Ina Steiner
 
The NFL football league is banning the sale of its licensed goods on eBay, Amazon, and other third-party marketplaces. Online sellers received notice from their suppliers in March of the new prohibition effective April 1, 2016. 

The manufacturers explained that the NFL is banning them from selling to merchants who list on third-party marketplaces, otherwise, the NFL will cut them off - eBay, Amazon, and Buy were specifically mentioned. 

"As a licensee of the NFL we have to comply with their regulations," one supplier told its merchant customers. The notice continued:

"The NFL has announced that they are restricting all 3rd ... Read More
Reading EcommerceBytes Blog: NFL Bans eBay and Amazon Sales
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