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Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Fri Feb 27 2015 17:51:28

eBay Sellers Notified of $6.4 Million Lawsuit Settlement

By: Ina Steiner
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eBay sellers received an important legal notice via email on Friday about a "Good 'Til Cancelled" class action settlement. Sellers had filed lawsuits against eBay arguing it did not adequately explain that GTC listings incurred fees every 30 days.

The court preliminarily approved a settlement between the parties in the case of Richard Noll and Rhythm Motor Sports, LLC v. eBay Inc. in January, and Claims Administrators are now giving notice to members of the class.

Sellers can participate in the settlement and receive a credit ("If you have closed your eBay account, or if your contact information with eBay is ... Read More
Reading EcommerceBytes Blog: eBay Sellers Notified of $6.4 Million Lawsuit Settlement
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Wed Feb 25 2015 22:10:47

eBay Not Allowed to Compete with PayPal after Breakup

By: Ina Steiner
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In a filing with the SEC on Wednesday, PayPal revealed more details about the agreements it will enter into with eBay once the two split. 

eBay and PayPal will be two separate companies, with two separate stocks, but the operating agreement ties them at the hip - key for sellers: eBay must continue to offer PayPal and the two companies can't compete with each other.

The main operating agreement will be in effect for 5 years and can be renewed thereafter on an annual basis.

Under the agreement, PayPal will provide payment processing and credit services to ... Read More
Reading EcommerceBytes Blog: eBay Not Allowed to Compete with PayPal after Breakup
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Tue Feb 24 2015 22:07:59

How Will Virtual-Reality Shopping Impact Small Sellers?

By: Ina Steiner
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Like something right out of a William Gibson Sci-Fi novel, the Oculus Rift is a virtual reality headset that can transport you to far away places without ever leaving one spot. And you can buy a Samsung Gear VR headset based on Oculus technology at Best Buy for only $199 (a Samsung smartphone is required to operate the headset).

In Wednesday's Newsflash, EcommerceBytes takes a closer look at how virtual reality could impact shopping - and we look at research that shows a majority of consumers are interested in virtual shopping.

Being able to visit a store and browse goods in a virtual ... Read More
Reading EcommerceBytes Blog: How Will Virtual-Reality Shopping Impact Small Sellers?
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Mon Feb 23 2015 21:49:22

Are Shill Bidders Worse than Liar Buyers on eBay?

By: Ina Steiner
 
EcommerceBytes wrote about buyer fraud committed against eBay sellers in Monday's newsletter (liar buyers, they're called), but a reader responded, asking, what about shill bidding fraud committed by sellers?

"If I looked back in the past year I could easily point out 5 large dealers that have shill bidders regularly bid on their merchandise," he wrote. "I even turned them in do to it being soooo blatant, and not one time was a seller penalized that I could see."

"I figured you had done some articles….so I did a quick search….you have done many. But it still begs why nobody has gone after eBay….it ... Read More
Reading EcommerceBytes Blog: Are Shill Bidders Worse than Liar Buyers on eBay?
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Sun Feb 22 2015 21:31:42

eBay Motivated to Keep Quiet about Buyer Fraud

By: Ina Steiner
 
Buyer fraud on marketplaces such as eBay is common, according to newly published research described in Monday's EcommerceBytes Newsflash. But unlike seller fraud, it's little known - and there is little incentive for marketplaces to publicize it.

The research was conducted at PayPal to explore something called "liar buyer fraud." Here's how the authors describe that type of fraud:

"In a typical liar buyer instance, a consumer orders and receives some merchandise, and then reports it not delivered in order to get a refund. Commonly, the liar buyers are not repeat fraudsters, and many of them are believed to act in ... Read More
Reading EcommerceBytes Blog: eBay Motivated to Keep Quiet about Buyer Fraud
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Tue Feb 17 2015 19:33:34

What Do Sellers Think of Etsy's New Category Changes?

By: Ina Steiner
 
Etsy rolled out significant changes to its category structure on Tuesday - tomorrow's EcommerceBytes Newsflash will have more information.

The marketplace changed sellers' listings to reflect the new categories, but asked sellers to double-check them to "make sure they're in the best spot." Sellers discussed the changes on this Etsy discussion board thread, where Etsy moderators answered questions.


Above: top-level categories of Etsy's new category structure.

Etsy recognized this could be time-consuming and said it added bulk edit for categories to make the process easier. "If you're using the new Listings Manager, you can search your listings using a keyword in the listings manager ... Read More
Reading EcommerceBytes Blog: What Do Sellers Think of Etsy's New Category Changes?
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Mon Feb 16 2015 21:50:31

Report Holds eBay Dispute Resolution as Model for Courts

By: Ina Steiner
 
new report from the UK's Civil Justice Council explores the potential of ODR (online dispute resolution) for civil disputes of value less than 25,000 pounds. The report includes eBay as an example of a working online dispute resolution system. 

While the report itself states it doesn't endorse or recommend any of the systems it describes, its primary author Professor Richard Susskind has been talking up eBay's dispute resolution as a workable model.

According to the BBC, "Prof Susskind said (eBay's) model was "remarkable" and could be used in a similar way in the civil courts system which was "too costly, too complex and ... Read More
Reading EcommerceBytes Blog: Report Holds eBay Dispute Resolution as Model for Courts
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Sun Feb 15 2015 14:15:52

Do Online Shoppers Have Realistic Delivery Expectations?

By: Ina Steiner
 
Consumer expectations have changed a lot in the 20 years since Amazon first began mailing books and videos to online shoppers. Back in the 1990s, it was common to see infomercial and mail-order ads promising long delivery times. "Please Allow 4 to 6 Weeks," the ads would state, while at the same time charging high Shipping & Handling costs.

Shoppers' expectations have changed since then - in a play on B2C (business to consumer), the organizers of the PostalVision 20/20 conference (Ursa Major) coined the term "B2Me," stating:

There is still one missing link that consumers don't quite yet control. It's how ... Read More
Reading EcommerceBytes Blog: Do Online Shoppers Have Realistic Delivery Expectations?
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Wed Feb 11 2015 22:33:14

eBay Forces Shoppers to Click to View Item Descriptions

By: Ina Steiner
 
When visitors click through to an eBay listing, they can see photos and structured data at the top, followed by the seller's description. eBay turned on a switch on Wednesday evening in which some visitors can no longer see the description unless they click a separate button.

According to one user, clicking the button brought up a popup box containing the description. The user then had to close the box before they could see other parts of the listing page.

A seller wrote on the eBay discussion boards that she was "heartbroken" at the way the listing page now looks for her. ... Read More
Reading EcommerceBytes Blog: eBay Forces Shoppers to Click to View Item Descriptions
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Tue Feb 10 2015 22:48:54

Facebook Answers Questions about New Selling Features

By: Ina Steiner
 
In response to the way people are using Facebook, the company launched new features to make it easier to buy and sell online.

In today's announcement, Facebook said "For Sale" group members can now choose the Sell feature when creating a post. This allows them to add a description of what they're selling, add pricing, and set a pick-up/delivery location, and they can mark posts as Available or Sold and easily view their catalog of items previously sold.

See Wednesday's Newsflash for more about the new features.



We asked the company for more information, here are its responses to our questions.

How do people generally ... Read More
Reading EcommerceBytes Blog: Facebook Answers Questions about New Selling Features
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