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Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Thu Aug 28 2014 11:22:16

eBay Glitch Blocks Buyers from Bidding

By: Ina Steiner
Sponsored Link
eBay's system is mistakenly blocking buyers in the U.S. from purchasing items from U.S. sellers, who reported the problem on Wednesday morning, according to users.

"Buyers are being blocked from bidding or purchasing items on eBay due to a glitch that states "The seller does not ship to your location,"" said an EcommerceBytes reader. "This is happening for US customers on listings where the seller ships to the US.  We spoke with CS this morning and they said it is a major global issue."

In a thread started on the eBay discussion boards on Wednesday, a seller wrote, "I am in ... Read More
Reading EcommerceBytes Blog: eBay Glitch Blocks Buyers from Bidding
Comments (60) | Leave Comment | Permalink
Wed Aug 27 2014 14:02:46

eBay Makes Unannounced Change to Feedback

By: Ina Steiner
Sponsored Link
eBay users were "bleeping" on the company's discussion board today after discovering it had made an unannounced change to the way it displayed feedback.

In a threat titled, "What in the world happened to the Feedback view in the past half hour????" a seller "bleeped out" what he had said aloud upon first seeing the change on his feedback page and wrote, "Now, instead of seeing the date and time feedback is left or received, we see this: Past 1 month.

"Was this announced? Is this supposed to be an "improvement?" Were actual eBay programmers' resources redirected to come up ... Read More
Reading EcommerceBytes Blog: eBay Makes Unannounced Change to Feedback
Comments (46) | Leave Comment | Permalink
Wed Aug 27 2014 10:16:23

One Week of eBay Defect Rates - Accessing Reports

By: Ina Steiner
Sponsored Link
Some eBay sellers still have questions about how to access reports after the marketplace rolled out new seller performance standards, including defect rates, on August 20th along with a new seller dashboard. The reports are important so sellers can check to see details about how eBay is evaluating their performance.

First, a clarification about the dashboard home page - the default metrics displayed are set to the projected seller level for the next evaluation period (today, that would read Sep 20, 2014).

If you click on the tab on the left, you'll see your current seller level as of the current evaluation (today, that reads Aug ... Read More
Reading EcommerceBytes Blog: One Week of eBay Defect Rates - Accessing Reports
Comments (24) | Leave Comment | Permalink
Mon Aug 25 2014 11:06:52

eBay Changes Outage Policy with No Notice

By: Ina Steiner
 
eBay is no longer committing to extending listings or refunding seller fees when its site goes down. The company changed its outage policy, but without giving sellers notice.

Here's the basics of the outage policy that eBay founder Pierre Omidyar and former eBay CEO Meg Whitman first put in place in 1999:

- In the event of a hard outage of two hours or more, eBay automatically extends listings for 24 hours.

- In the event of a title search outage of one or more hours, eBay automatically credits all associated fees for affected listings. The following listings will be eligible for credit: ... Read More
Reading EcommerceBytes Blog: eBay Changes Outage Policy with No Notice
Comments (35) | Leave Comment | Permalink
Sun Aug 24 2014 21:13:01

eBay Sellers Fume over Out-of-Sync Tracking Scans

By: Ina Steiner
 
eBay's sellers have to work hard if they wish to retain Top Rated Seller status, so when it appears eBay is penalizing them for its own shortcomings, it's no wonder they're angry or concerned.

I've seen countless reports from sellers who say eBay shows no tracking on their shipments, while the USPS website does show tracking scans. (Sellers must upload a validated tracking on 90% of their orders to maintain Top Rated Seller status.)

With the new seller performance standards that went into effect on Wednesday, sellers say eBay is causing them to lose Top Rated Seller status because they don't ... Read More
Reading EcommerceBytes Blog: eBay Sellers Fume over Out-of-Sync Tracking Scans
Comments (54) | Leave Comment | Permalink
Tue Aug 19 2014 15:34:07

New eBay Seller Standards Take Effect

By: Ina Steiner
 
eBay's new seller standards - including its controversial Defect Rate policy - go into effect tomorrow. We're setting up this blog post so that as the calendar turns over to August 20, 2014, you can report what you are seeing.

Here is what eBay told sellers about defect rates in March:

Starting with the August 20 monthly seller evaluation, a new measure, the transaction defect rate ("defect rate"), will replace the current four individual detailed seller rating requirements in evaluating seller performance." The defect rate is the percentage of a seller's successful transactions that have one or more of the following ... Read More
Reading EcommerceBytes Blog: New eBay Seller Standards Take Effect
Comments (127) | Leave Comment | Permalink
Mon Aug 18 2014 22:09:18

Will USPS Persuade Shippers to Switch to Priority Mail?

By: Ina Steiner
 
The USPS is going after a bigger piece of package-shipping, a sector that's actually growing for the agency. It's counting on Priority Mail to get there, and the upcoming holiday shopping season could be a big test for the agency.

By aggressively lowering certain Priority Mail rates effective September 7th, it may be able to attract some business away from UPS and FedEx Ground. As I note in Tuesday's Newsflash, an extreme case is that of a 19-pound Priority Mail package going to Zone 4 with Commercial Base pricing. Currently it costs $25.26; under the ... Read More
Reading EcommerceBytes Blog: Will USPS Persuade Shippers to Switch to Priority Mail?
Comments (35) | Leave Comment | Permalink
Fri Aug 15 2014 08:34:19

Survey: Will You Use eBay Managed Returns?

By: Ina Steiner
 
We're conducting a survey on eBay's new returns policy announced this week. First, some background: eBay is rolling out a new returns process in September that gives buyers an easier way to return items. And beginning early next year, eBay will add more features of its managed returns process (aka Hassle Free Returns), including return labels provided automatically to buyers - but just for U.S. sellers.

By the 2015 holiday season, all eligible domestic returns on eBay will be "hassle-free returns." Sellers will still be able to choose whether to offer returns.

This means eBay sellers will either be in the ... Read More
Reading EcommerceBytes Blog: Survey: Will You Use eBay Managed Returns?
Comments (102) | Leave Comment | Permalink
Thu Aug 14 2014 19:50:23

eBay's Own Team Uncertain of New Defect Rules

By: Ina Steiner
 
The head of eBay Feedback can't even keep the new defect policy straight, so how can anyone expect customer service reps to give clear, consistent answers to sellers?

During last night's Town Hall Meeting there were a few instances when managers were uncertain of the answers to give sellers who called in asking about new eBay policies. And at one point, a Director had to backtrack on an answer he had provided, and in another case, two top executives contradicted each other.

The first instance occurred after a question about defect removal. The seller asked:

"I would like to ask about the manual defect ... Read More
Reading EcommerceBytes Blog: eBay's Own Team Uncertain of New Defect Rules
Comments (68) | Leave Comment | Permalink
Wed Aug 13 2014 18:02:25

Sellers Grill eBay in Fall Release Town Hall Meeting

By: Greg Holden
 
eBay Town Hall Meeting on Fall Seller Release has commenced. EcommerceBytes Contributing Editor Greg Holden is blogging the event.

Hi folks, it's your fleet-fingered reporter here, Greg Holden, ready to cover the eBay Town Hall on the Fall Sellers Update. From the looks of the comments on the EcommerceBytes blog, this should be a real love fest. Let's all sing Kumbaya as we listen to how eBay explains its new Managed Returns policy, among other things.

Vice-president of merchant development Michael Jones: Acknowledges the impending holiday season, which several ... Read More
Reading EcommerceBytes Blog: Sellers Grill eBay in Fall Release Town Hall Meeting
Comments (62) | Leave Comment | Permalink
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