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Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Thu Jan 19 2017 12:57:32

More eBay Users Seek Answers on Facebook and Twitter

By: Ina Steiner
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eBay saw a 20% increase in customer service inquiries on Facebook and Twitter, according to an eBay manager in an interview on a site called Social Media Today. 

But is eBay providing 20% more answers on those venues?

Dallen McKee, eBay's Global Social Media Customer Care Team Leader, told the podcast interviewer that eBay's product and tech teams have come to believe that social feedback is more immediate than "sifting through phone call records."

"They come to us to say, "Hey we're launching a product, can you get X amount of headcount positions to search for this feedback as it comes in, get it real-time, and ... Read More
Reading EcommerceBytes Blog: More eBay Users Seek Answers on Facebook and Twitter
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Tue Jan 17 2017 13:04:01

Etsy Launches Multi-Seller Checkout

By: Ina Steiner
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Etsy launched a new checkout that lets buyers purchase items from multiple shops with a single payment - it's rolling out to buyers over the coming weeks. However, it only works for items where the seller offers Etsy's Direct Checkout payment system. (Here is a link to information about Direct Checkout if you're not familiar with the feature.)

Etsy explained in an announcement today, "Previously, buyers had to pay for items from different shops by going through the checkout process separately for each shop they purchased from. We know from our research that they would sometimes abandon additional items in ... Read More
Reading EcommerceBytes Blog: Etsy Launches Multi-Seller Checkout
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Fri Jan 13 2017 20:14:09

Sellers Question Etsy Motives in Removing PayPal Icons

By: Ina Steiner
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Sellers are upset over a change Etsy made to the way it displays PayPal in the shopping cart. Etsy removed the credit card icons that let shoppers know they could use credit cards to pay for that shop's items through PayPal.

Those who object say they face a decision: suffer a decrease in sales (for shops with standalone PayPal), or add Etsy's own Direct Checkout service that makes it clear shoppers can pay using a credit card.

Etsy acknowledged it made the change intentionally, but some sellers are skeptical at the reason provided - to reduce buyer confusion. Instead, some believe it was ... Read More
Reading EcommerceBytes Blog: Sellers Question Etsy Motives in Removing PayPal Icons
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Thu Jan 12 2017 13:23:46

eBay Delays Product Identifier Mandate for Sellers

By: Ina Steiner
 
eBay is delaying a key phase in its Product Identifier mandate. In August as part of the Fall Seller Update, eBay had told sellers they were required to have product identifiers in all listings in "most" categories:

"By February 2017, new listings of new or manufacturer refurbished items in most categories will require at least one of the product identifiers (e.g. UPC, GTIN, one of the above, etc.). Also, note that the options "Does not Apply" and "NA" will no longer be available for the majority of items. Some categories and item types will continue to be exempt. The list of exemptions ... Read More
Reading EcommerceBytes Blog: eBay Delays Product Identifier Mandate for Sellers
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Tue Jan 10 2017 20:05:45

eBay Assault on Auctions Continues

By: Ina Steiner
 
eBay continues to discourage sellers from listing items in the auction format. The latest move came on Tuesday when eBay doubled the fee for listing auctions for Australian storeowners, aside from collectibles categories.

eBay told Australian sellers, "The auction insertion fees used to be $1.50 for items under $1.00 and $3.50 for items over $100. We have worked hard to streamline the pricing structure of auctions for our store sellers so that there is one rather than two prices, especially for categories that convert better using the Buy It Now function." Beginning next month, eBay Australia sellers with Stores will ... Read More
Reading EcommerceBytes Blog: eBay Assault on Auctions Continues
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