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Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Mon June 27 2016 12:06:21

Possible Mail Disruption Affects eBay Canada Revenue

By: Ina Steiner
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eBay sellers have already begun taking action to reduce their exposure in the event of a postal disruption in Canada. As we noted on Wednesday, some have put their stores on vacation and are ceasing all selling activities. On Friday, eBay reached out to Canadian sellers, urging them to keep their stores open and continue listing.

Some sellers plan to continue selling regardless of a strike or lockout - one seller noted they planned to use couriers for domestic shipping, Cash Pickup for local sales, and daytrips south to use USPS for international shipments. "It may be more convenient and less expensive to ... Read More
Reading EcommerceBytes Blog: Possible Mail Disruption Affects eBay Canada Revenue
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Fri June 24 2016 21:36:56

Is Brexit Uncertainty Impacting Online Sales?

By: Ina Steiner
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The UK will withdraw from the European Union, and it will presumably have a minimum of two years to draw up new trade agreements with the EU, its biggest trading partner. 

Prior to Thursday's referendum, marketplace sellers in the UK seemed unconcerned about the immediate impact of a Brexit vote, believing their country would have plenty of time - and leverage - to forge new agreements with the EU. (See more background in Thursday's Newsflash.)

As the reality of Brexit was sinking in on Friday, some eBay sellers in the UK voiced their concerns. "If you remember the recession, the biggest problem with the ... Read More
Reading EcommerceBytes Blog: Is Brexit Uncertainty Impacting Online Sales?
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Wed June 22 2016 23:14:55

Some Benefits of the Exclusive eBay Seller Growth Program

By: Ina Steiner
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eBay sellers, how would you like to get special customer service support? What about access to listing promotions?

Are you tired of running up against selling limits? What if you could get eBay to review them for you?

Those are some of the benefits of the exclusive eBay Seller Growth program, and several sellers reported having received invitations to the program this week.

eBay is clearly reaching out to sellers, but in a controlled manner, something we're seeing more of (in terms of expanding beyond "diamond" sellers) since eBay became a much smaller ... Read More
Reading EcommerceBytes Blog: Some Benefits of the Exclusive eBay Seller Growth Program
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Mon June 20 2016 22:59:43

Shipping Consolidation - Good or Bad for Sellers?

By: Ina Steiner
 
Stamps.com will acquire ShippingEasy for $55 million, which could impact online merchants who print USPS postage online. As we point out in Tuesday's Newsflash, the move puts Stamps.com, Endicia, ShipStation, Shipworks - and now ShippingEasy - all under the same corporate ownership. 

These are solutions that help sellers consolidate orders from the multiple channels on which they sell, print postage, and send back tracking information to the marketplaces and to buyers - automatically. The solutions are popular for sellers doing even moderate volume. And some of the solutions support additional shipping carriers (UPS, FedEx, DHL)

Rivals are not pleased ... Read More
Reading EcommerceBytes Blog: Shipping Consolidation - Good or Bad for Sellers?
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Sun June 19 2016 21:47:36

Dreaded PayPal Holds Are Targeting Longtime Sellers

By: Ina Steiner
 
It's a familiar story - sellers are going along minding their own business when out of the blue, PayPal puts a payment hold on a transaction.

The dreaded PayPal hold is not new, but we're receiving reports from long-time sellers who've never had a hold in the past now getting holds on what they believe to be non-risky transactions. These are sellers who keep a balance in their PayPal accounts and are puzzled by the generic emails that don't explain what triggered the holds.

One eBay seller told us he emailed PayPal asking why they were holding his money. "It has ... Read More
Reading EcommerceBytes Blog: Dreaded PayPal Holds Are Targeting Longtime Sellers
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Wed June 15 2016 13:05:42

PayPal Technical Difficulties Disrupt Sales

By: Ina Steiner
 
PayPal is experiencing major technical difficulties that are impacting buyers and sellers and is displaying a warning on its website when visitors click on the "Help & Contact" link. The message displays the following warning:

"We are currently experiencing technical difficulties with our computer system which are causing an interruption of certain services for our users.  Our technicians are currently working to get the system back up and running as quickly as possible and we apologize for the inconvenience.  Please try again later."

Reports are coming in from users from the US and Europe, and it appears to be a global issue. "Mine ... Read More
Reading EcommerceBytes Blog: PayPal Technical Difficulties Disrupt Sales
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Mon June 13 2016 21:58:25

eBay Wants to Reach Shoppers Wherever They Are

By: Ina Steiner
 
Not only does eBay guess what shoppers are looking for, it plans to reach out to them wherever they are, whether it's on social networking sites or via messaging apps, within a few years. Creepy? Presumptuous? Or merely what Millennials want in today's high-tech world?

eBay CEO Devin Wenig revived talk of a "fabric" during an interview with CNBC's Jon Fortt. There's a fabric that lives beyond eBay that will find you where you are, Wenig said, and in three to four years, eBay will find you and show you what you might be looking for. 

How does eBay know what ... Read More
Reading EcommerceBytes Blog: eBay Wants to Reach Shoppers Wherever They Are
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Fri June 10 2016 22:11:20

Were You Impacted By eBay's Outage on Thursday?

By: Ina Steiner
 
eBay experienced what amounts to an outage yesterday that prevented users from completing tasks, including bidding on auctions. Reports came in on Thursday afternoon around 2 pm ET, with users reporting that the site was slow, would not load, and/or displayed the following error message:

"Gateway Timeout: The proxy server did not receive a timely response from the upstream server."

Users began reporting the site was becoming accessible again after 6 pm ET.

One user said eBay posted a message on the Systems Announcement board at 5:10, apologizing for "intermittent slow site speed while using certain eBay marketplace features, particularly when accessing "My eBay,"" and ... Read More
Reading EcommerceBytes Blog: Were You Impacted By eBay's Outage on Thursday?
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Wed June 8 2016 20:21:25

Should eBay Allow Product Reviews for Vintage Products?

By: Ina Steiner
 
An interesting issue was raised by sellers on the eBay discussion boards - should eBay allow buyers to leave product reviews for vintage goods? 

eBay is known for seller feedback, not product feedback, but now that it's trying to mimic Amazon, it has launched a feature that allows buyers to publish their thoughts about the items they purchase. The new feature appears on sellers' listings under the title, in cases where eBay thinks there is a match between the product and the review.

Amazon built its success in part on its robust product reviews - it helps shoppers make up their mind about ... Read More
Reading EcommerceBytes Blog: Should eBay Allow Product Reviews for Vintage Products?
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Sun June 5 2016 22:47:55

eBay Hides Product Attributes in Mystifying Move

By: Ina Steiner
 
Product attributes are missing from some listings on eBay, but according to eBay's Griff (Jim Griffith), it's a deliberate test not a glitch - something that's absolutely mystifying. 

Item Specifics are fields that describe product attributes, as described on this page, which states: "Item specifics are shown at the top of your description, telling buyers exactly what you're selling. They make the basic facts about your item clear and accessible, helping buyers make a purchase decision."

Yet according to a post by Griff on Wednesday, "eBay is currently running a test of item specific display on listing pages. This is not a bug. Some ... Read More
Reading EcommerceBytes Blog: eBay Hides Product Attributes in Mystifying Move
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