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Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Thu Dec 18 2014 13:50:30

Can Sellers Capitalize on Amazon and eBay Same-Day Delivery?

By: Ina Steiner
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Amazon launched a new 1-hour delivery service in Manhattan on Thursday that will extend to additional cities in 2015. "Amazon Prime Now" lets members of its Prime Shipping program order from a selection of tens of thousands of products and receive them within an hour for $7.99. They can also select a 2-hour window delivery and pay no shipping at all.

Presumably Amazon Prime Now includes products from third-party merchants who use FBA - we've got a question in to Amazon to clarify this point.* If so, that would be a pretty open program for sellers depending on what ... Read More
Reading EcommerceBytes Blog: Can Sellers Capitalize on Amazon and eBay Same-Day Delivery?
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Tue Dec 16 2014 15:28:30

eBay Seller Needs Greater Visibility, Not Sales Target

By: Ina Steiner
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A seller updated us about an unusual promotion that kicked off last month in which eBay gave some sellers personalized sales goals along with an offer to coach them, and it tied their success to a sweepstakes.

"We have had our basic eBay Store since March of this year," wrote the EcommerceBytes reader. "From March to June we reached Power Seller status in a very short time and also Top Seller Plus. Things were going well as we saw steady growth through July. Then August 20th came along and sales went from around $2000 per month to $500."

The reader received ... Read More
Reading EcommerceBytes Blog: eBay Seller Needs Greater Visibility, Not Sales Target
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Mon Dec 15 2014 21:25:58

Should eBay Use Experts to Help Combat Fakes?

By: Ina Steiner
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Did you know eBay had a program called eBay Enhanced Member Reporting designed to help it fight the sale of counterfeit merchandise on its marketplace?

In Tuesday's newsletter, Kenneth Corbin reports that eBay has been scaling back the program and instead, it's relying more on its Report an Item feature and VeRO program.

While brand owners can use VeRO to issue takedowns of designer goods, it gets trickier when dealing with vintage items and collectibles. The EMR program lets experts in various fields report fakes - it would appear eBay felt it could put more credence behind such reports than those ... Read More
Reading EcommerceBytes Blog: Should eBay Use Experts to Help Combat Fakes?
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Sun Dec 14 2014 21:25:11

eBay Chides Buyers for Buying Too Many Deals

By: Ina Steiner
 
As odd as it may sound, some eBay buyers say they are getting into trouble for taking advantage of too many deals on its site. The following email from a reader caught my attention:

"Have you got any reports of eBay account suspension due to multiple eBay Deals purchases over the Thanksgiving/Black Friday/Cyber Monday weekend?"


The reader pointed to two discussion board threads where buyers said they received letters from eBay regarding its Site Interference policy, and a type of email called an "MC999 eBay Account Warning Notice."

One buyer wrote, "Yesterday I got a MC999 eBay Account Warning Notice. The message said that ... Read More
Reading EcommerceBytes Blog: eBay Chides Buyers for Buying Too Many Deals
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Wed Dec 10 2014 21:21:40

eBay Responds to Questions on Hidden Selling Limits

By: Ina Steiner
 
An eBay employee by the name of Jarvis caused a major stir this week when he pasted notes from an internal eBay document on a public eBay discussion thread listing nine types of limits eBay imposes on sellers, including "Silent limits (limits placed on an account that can't be seen by the seller)."

While some sellers are now familiar with seller limits, much of the information Jarvis posted had never before been seen by eBay sellers and caused consternation about a lack of transparency about the practice. (Here's eBay's public-facing policy about seller limits.)

You can catch ... Read More
Reading EcommerceBytes Blog: eBay Responds to Questions on Hidden Selling Limits
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Tue Dec 9 2014 06:52:11

Amazon Launches Haggle Feature in Collectibles and Fine Art

By: Ina Steiner
 
Amazon has launched a "Make an Offer" feature that sellers in collectibles categories can offer shoppers. To start, more than 150,000 items from sellers on Amazon are enabled with the Make an Offer experience across Sports and Entertainment Collectibles, Collectible Coins and Fine Art. The new feature will expand to hundreds of thousands of items from sellers in 2015.

Amazon is positioning this as way for shoppers to get "even lower prices."

Like traditional Make an Offer features on ecommerce marketplaces, "If agreed upon, customers can then purchase the items at a savings from the listed price."



Last year, we talked to Read More
Reading EcommerceBytes Blog: Amazon Launches Haggle Feature in Collectibles and Fine Art
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Mon Dec 8 2014 13:43:45

Leaked: eBay Hidden Limits Throttle Seller Sales

By: Ina Steiner
 
Despite eBay's denial of hidden seller limits last year, many sellers reported evidence of such a practice. Last week, an eBay employee revealed (seemingly inadvertently) that secret limits do indeed exist, resulting in throttled sales no matter how much a seller tries to grow.

We had raised the issue with eBay last December after a longtime Platinum-level seller had tried unsuccessfully to increase his business on eBay. He had hired more employees, increased inventory and listings, but couldn't grow beyond his current sales. He then stumbled upon the fact that eBay had placed limits on his account ... Read More
Reading EcommerceBytes Blog: Leaked: eBay Hidden Limits Throttle Seller Sales
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Sat Dec 6 2014 18:47:59

eBay Works on Secret Project Codenamed Program M

By: Ina Steiner
 
Never mind the effect eBay's frequent changes have on sellers - the latest program eBay is cooking up is a total rebrand of key features that buyers will have to get used to.

eBay is working on a new project codenamed Program M; the program's brand will replace the familiar seals eBay currently displays on listings, including one that highlights Top Rated Sellers.

The company explained in a survey it's conducting:

This program aims to simplify the buying and selling experience by using a single presentation element to signify low ship cost, quick delivery purchase from a ... Read More
Reading EcommerceBytes Blog: eBay Works on Secret Project Codenamed Program M
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Thu Dec 4 2014 22:46:34

Amazon Ploy to Get Sellers Using FBA?

By: Ina Steiner
 
As we wrote in October, Amazon is no longer allowing sellers to offer 1-day shipping unless they use Amazon's own fulfillment service - quite a restrictive policy.

At the same time, Amazon also put restrictions on sellers' ability to offer 2-day shipping.

This week a seller received a letter from Amazon informing him he can no longer offer 2-day shipping for merchant-fulfilled goods. "Seems like a ploy to get sellers like me to use Amazon fulfillment," he told EcommerceBytes.

The seller said some of his metrics are now displaying lower, though his account health shows 100%; "Our metrics are spotless and we ... Read More
Reading EcommerceBytes Blog: Amazon Ploy to Get Sellers Using FBA?
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Wed Dec 3 2014 11:55:08

Is Free Shipping Behind Retailer Angst over Ecommerce?

By: Ina Steiner
 
Retailers are bemoaning the costs of selling online versus in-store, according to the Wall Street Journal. But they may have themselves to blame in great part. The newspaper reported:

While conventional wisdom holds that online sales should be more profitable, because websites don't need the pricey real estate and labor necessary to maintain a store network, many retailers actually earn less or even lose money online after factoring in the cost of shipping, handling and higher rates of returns. For retailers that outsource their Web and fulfillment operations, costs can run as high as 25% of sales, industry analysts ... Read More
Reading EcommerceBytes Blog: Is Free Shipping Behind Retailer Angst over Ecommerce?
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