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Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Wed Sept 17 2014 15:23:47

New eBay TV Ad Promotes Selling not Buying

By: Ina Steiner
Sponsored Link
If you ask an eBay seller what kind of ads eBay should run, they're likely to say a television ad, especially around the holiday shopping season. And many will suggest an ad that shows buyers the special kinds of items you'll find on the site.

But the TV ad I saw recently encouraged viewers to sell, not buy.

The TV ad is part of a campaign called Flip Your Phone for the Win (eBayForTheWin.com), which we wrote about in EcommerceBytes Newsflash. The campaign capitalizes on the new Apple iPhone 6 and is advertising a ... Read More
Reading EcommerceBytes Blog: New eBay TV Ad Promotes Selling not Buying
Comments (47) | Leave Comment | Permalink
Tue Sept 16 2014 14:01:07

eBay Emails Some Sellers about Latest Site Outage

By: Ina Steiner
Sponsored Link
eBay sent emails to some sellers Monday night about its recent site outage in which many users could not log in to their accounts for over 7 hours. The letter explained that "a number of eBay sites and customer service platforms around the world experienced intermittent issues."

The letter, sent from Steve Boehm of eBay's Global Customer Experience, stated that the disruption began Sunday morning at 3:15 am PDT and by 10:45 am PDT, "the vast majority of site functionality had been restored."

The letter was similar to one eBay sent to some users on September 5 ... Read More
Reading EcommerceBytes Blog: eBay Emails Some Sellers about Latest Site Outage
Comments (24) | Leave Comment | Permalink
Mon Sept 15 2014 20:22:59

eBay's New Ad Program for Sellers

By: Ina Steiner
Sponsored Link
eBay is testing a new ad program for sellers to let them advertise their listings on the eBay website. Some sellers may remember that eBay for many years let sellers pay extra to feature their listings at the top of search results. The Promoted Listings program is different:

"Promoted listings gives you another way to attract more buyers to your items - search results. This service - which is completely optional - gives sellers like you the chance for more buyers to see your items in new places on eBay."

Here's what we know about eBay ... Read More
Reading EcommerceBytes Blog: eBay's New Ad Program for Sellers
Comments (67) | Leave Comment | Permalink
Sun Sept 14 2014 07:02:28

eBay Down: Twelfth Outage of the Year

By: Ina Steiner
 
Reports are flooding in that eBay is down, estimated to be the twelfth major outage eBay has experienced this year. The website IsItDownRighNow confirms problems with the site.

Wrote one EcommerceBytes reader: "Can't log into eBay. Not with any account on any browser. One comedy screen told me it was my browser settings."

Other readers reported the problem on Ecommerce EKG. "eBay main page will not load on Firefox or Google Chrome @ 6:50am EST. Can get to the community boards, but still can't get to or log into my eBay ... Read More
Reading EcommerceBytes Blog: eBay Down: Twelfth Outage of the Year
Comments (201) | Leave Comment | Permalink
Thu Sept 11 2014 15:33:18

Troubling Questions about eBay's New Cancellation Policy

By: Ina Steiner
 
Sellers are asking some questions about eBay's new cancellation policy that makes it easy for buyers to cancel orders, and lets them initiate cancellations in My eBay.

In comments left in a blog post about the policy, sellers pointed out that eBay counts cancelled orders in its GMV metric. "eBay will not listen to sellers objections on this as the process allows them to artificially inflate their GMV figures," wrote one reader, who pointed out that eBay does not receive revenue for the transaction due to cancellation.

The reader suggested eBay limit the number of 1-hour cancellations available ... Read More
Reading EcommerceBytes Blog: Troubling Questions about eBay's New Cancellation Policy
Comments (50) | Leave Comment | Permalink
Wed Sept 10 2014 14:30:09

Should Buyers Be Able to Cancel eBay Orders within 1 Hour?

By: Ina Steiner
 
There's a new eBay policy that may have gotten lost in the shuffle with all the changes the marketplace announced on August 12 as part of the eBay Fall Seller Release, and that's order cancellations.

eBay is making it easier for buyers to cancel orders. Previously, buyers had to contact the seller directly in order to request an order cancellation. Now, says it is streamlining the cancellation process to make it easier for buyers and sellers to cancel a transaction directly from My eBay.

Buyers will be able to request a cancellation if they change their mind within an ... Read More
Reading EcommerceBytes Blog: Should Buyers Be Able to Cancel eBay Orders within 1 Hour?
Comments (62) | Leave Comment | Permalink
Tue Sept 9 2014 22:08:54

Wondering What eBay Dear John Letter Looks Like?

By: Ina Steiner
 
eBay sends goodbye letters to sellers it deems unworthy of selling on its marketplace. With its new Seller Performance Standards going into effect with the August 20th evaluation period, it looks like more sellers are getting these "Dear John" letters thanks in part to its new defect policy.

One recipient sent us the letter she received along with a note:

"eBay just restricted me from selling since I am now below standard under their "NEW AND IMPROVED RATING SYSTEM".

I have always been above standard prior to August 20.My heart is not broken. I have sold little on eBay since the first hack ... Read More
Reading EcommerceBytes Blog: Wondering What eBay Dear John Letter Looks Like?
Comments (77) | Leave Comment | Permalink
Mon Sept 8 2014 15:02:46

eBay Experiences Shipping Label Outage, Suggests FedEx

By: Ina Steiner
 
Online sellers have been having problems printing shipping labels on eBay and PayPal. Today, a seller reported on the eBay discussion boards that they received the following error message:

"You can't print a USPS shipping label because we're performing maintenance. Please try again after Sep. 8, 2014 11:30:00 AM MST or print a FedEx shipping label."

Another eBay seller wrote, "This is absolutely unbelievable! They are pushing us to be the best we can be for the buyers, yet they are SCR@WING everything up on us TRS's. I'm sitting here trying to do a weekends worth of sales labels, and ... Read More
Reading EcommerceBytes Blog: eBay Experiences Shipping Label Outage, Suggests FedEx
Comments (53) | Leave Comment | Permalink
Fri Sept 5 2014 08:19:05

FedEx and UPS Howl as USPS Lowers Priority Mail Rates

By: Ina Steiner
 
The Wall Street Journal picked up on our story about UPS and FedEx concerns over the Priority Mail rate changes that take place next week. The USPS is raising rates for Priority Mail when purchased at the Post Office, but is lowering rates for those who purchase Priority Mail postage online (commercial pricing).

As we wrote last month, UPS contends that the Postal Service is trying to squeeze revenue from market dominant mailers while increasing its competitive market share, and both UPS and FedEx question the Postal Service's costs for competitive products that it shared with the Postal Regulatory ... Read More
Reading EcommerceBytes Blog: FedEx and UPS Howl as USPS Lowers Priority Mail Rates
Comments (31) | Leave Comment | Permalink
Wed Sept 3 2014 22:08:10

Can Sellers Afford Not to Offer Free Shipping on Amazon?

By: Ina Steiner
 
Amazon told its third-party merchants, "We want sellers to think seriously about offering free shipping for all their products" - but is it feasible?

Sellers began talking about a new Free Economy Shipping option on August 19th - see Thursday's Newsflash story for more information. The new Economy option only gives sellers one extra day to get items to buyers compared to Standard shipping, and it provides no shipping credits to sellers to cover costs. (Is there a shipping method that costs significantly less but only takes one day longer to get to customers??)

So what are the advantages to offering free ... Read More
Reading EcommerceBytes Blog: Can Sellers Afford Not to Offer Free Shipping on Amazon?
Comments (22) | Leave Comment | Permalink
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