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Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Wed Oct 29 2014 21:17:59

Seller Quits eBay after Returns Avalanche

By: Ina Steiner
Sponsored Link
A longtime seller and reader of EcommerceBytes is quitting eBay over a run-in with an abusive buyer in a bad experience that was compounded by eBay's policies and snafus.

A shopper bought 21 items from the seller over the course of two weeks. Two weeks after receiving her first shipment, the buyer started sending in return requests, citing "don't need it anymore."

The seller's return policy stated 100% refund within 30 days, but the buyer has to pay return shipping. "I guess when she went to ship them back, she realized that, so started opening cases of "item doesn't ... Read More
Reading EcommerceBytes Blog: Seller Quits eBay after Returns Avalanche
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Tue Oct 28 2014 10:37:01

eBay Spells Out How They've Protected Sellers

By: Ina Steiner
Sponsored Link
eBay is sending emails to sellers thanking them for the service they provide to buyers and spelling out what actions it has taken recently to protect their selling accounts. Here's a copy of a letter received by a reader (we've removed the exact numers):

Thanks for consistently delivering exceptional service to your buyers. We're here to provide you a marketplace where you can sell with confidence. That's why we've taken the following steps during the past month to protect your account:

- Removed (number redacted) transaction defect(s) from your seller dashboard

- Upgraded (number redacted) of your detailed seller rating(s) to five stars

- Prevented buyers ... Read More
Reading EcommerceBytes Blog: eBay Spells Out How They've Protected Sellers
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Mon Oct 27 2014 21:11:22

eBay Reverses Policy on Extended Holiday Returns

By: Ina Steiner
Sponsored Link
Is it too much to expect online sellers to offer a 3-month return policy during the holidays? Apparently, as eBay is reversing one of its own policies impacting Top Rated Sellers (TRS) and returns. (See details in Tuesday's Newsflash newsletter.)

eBay had said it would take away the 20% TRS discount on any listings that didn't offer extended holiday returns. The good news: that's no longer the case, and for those sellers who feel they can offer a very generous returns policy, eBay will give them a 5% bonus discount for those listings (for a total ... Read More
Reading EcommerceBytes Blog: eBay Reverses Policy on Extended Holiday Returns
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Thu Oct 23 2014 20:09:41

With Slowing Sales Growth, Should eBay Be Raising Fees?

By: Ina Steiner
 
eBay announced a fee increase in a surprise announcement on Thursday. eBay will raise fees for high-value items and is making changes to its automatic relist feature. The higher fees will take effect in 2 weeks - clearly not the 60-day notice eBay previously promised sellers for such news.

eBay is raising the cap on commissions from $250 to $750, affecting items that sell for more than $2,500 - but only for those sellers who don't have a Store subscription.

Will people listing valuable items think twice before selling them on eBay, or is this an easy way for eBay to raise ... Read More
Reading EcommerceBytes Blog: With Slowing Sales Growth, Should eBay Be Raising Fees?
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Thu Oct 23 2014 15:24:35

Amazon Grows Third Quarter Sales 20 Percent in 2014

By: Ina Steiner
 
Amazon's conference call with analysts is at 5:00 pm EST today, here is the company's press release announcing third quarter 2014 earnings, you can view the full release with tables on Amazon's investor relations website.

Amazon.com Announces Third Quarter Sales up 20% to $20.58 Billion
Amazon.com, Inc. (NASDAQ:AMZN) today announced financial results for its third quarter ended September 30, 2014.

Operating cash flow increased 15% to $5.71 billion for the trailing twelve months, compared with $4.98 billion for the trailing twelve months ended September 30, 2013. Free cash flow increased to $1.08 billion for the trailing twelve months, compared ... Read More
Reading EcommerceBytes Blog: Amazon Grows Third Quarter Sales 20 Percent in 2014
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Wed Oct 22 2014 16:41:42

Who Is eBay's Target Customer?

By: Ina Steiner
 
eBay is giving a lot of thought to who exactly is its target customer. With such a broad marketplace and offering so many formats (auction, fixed-price, classifieds) and conditions (new and used), it may seem to some like an odd question.

eBay CEO John Donahoe said some interesting things about this during the recent post-earnings conference call with Wall Street analysts.

"Looking ahead, Devin (Wenig) and team are sharpening eBay's strategy focus and target customer segment. eBay will be focusing more aggressively on where it can compete and win and deliver sustainable growth."

And in response to an analyst's question, Donahoe said:

"I said earlier that ... Read More
Reading EcommerceBytes Blog: Who Is eBay's Target Customer?
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Mon Oct 20 2014 14:46:37

eBay Board Member Resigns, But Questions Remain

By: Ina Steiner
 
Marc Andreessen has decided to resign from eBay's Board just over a week after a Bloomberg anchor asked if he should be kicked off. During an October 9th interview, Trish Regan asked Carl Icahn whether he believed Andreessen should be kicked off the eBay board.

Earlier this year, eBay shareholder Carl Icahn had accused Andreessen of breaching his fiduciary duties because eBay sold his company Andreessen Horowitz a stake in its Skype subsidiary.

Icahn also accused Andreessen of having a conflict of interest in gaining access to non-public information as an eBay board member while investing in and actively advising direct ... Read More
Reading EcommerceBytes Blog: eBay Board Member Resigns, But Questions Remain
Comments (44) | Leave Comment | Permalink
Sun Oct 19 2014 11:22:35

Can Consumer Sellers Help eBay Revive Auctions?

By: Ina Steiner
 
Auctions are down on eBay despite the company's best efforts to keep them at a zero growth rate. And eBay will likely find that the more auctions decline, the harder it will be to revive them.

Back in April, we reported the 9% auction decline experienced in the first quarter. At the time, eBay CEO John Donahoe said eBay was indifferent to auctions versus fixed-price "because we monetize the same way," but wanted auctions in order to "make sure that we allow consumers - buyers and sellers - to choose the format they want."

eBay is trying various approaches to revive auctions ... Read More
Reading EcommerceBytes Blog: Can Consumer Sellers Help eBay Revive Auctions?
Comments (69) | Leave Comment | Permalink
Wed Oct 15 2014 15:28:44

eBay Grows Marketplace GMV only 7 Percent in US in Third Quarter

By: Ina Steiner
 
eBay's conference call with analysts is at 5:00 pm EST today, here is the company's press release announcing third quarter 2014 earnings, you can view the full release with tables on eBay's investor relations website.

eBay Inc. Reports Third Quarter Results
Global commerce platform and payments leader eBay (Nasdaq: EBAY) today reported that revenue for the third quarter ended September 30, 2014 increased 12% to $4.4 billion, compared to the same period in 2013. GAAP earnings of $673 million or $0.54 per diluted share, and Non-GAAP earnings of $848 million or $0.68 per diluted share, were driven by accelerating enabled ... Read More
Reading EcommerceBytes Blog: eBay Grows Marketplace GMV only 7 Percent in US in Third Quarter
Comments (101) | Leave Comment | Permalink
Tue Oct 14 2014 21:57:17

Three Missing eBay Features - Where Did They Go?

By: Ina Steiner
 
Aaaaaand they're gone. eBay sellers are wondering what happened to some popular features they had relied on: the auto-relist checkbox; saved-search RSS feeds; and category numbers.

RSS Feed: There's been a lot of discussion about what happened to RSS feeds on eBay, including this report on Ecommerce EKG. This is something shoppers also use to save searches, and for people who used it, it's a big loss, as described be these users on this eBay board.

Category Numbers: A seller noted that eBay removed category numbers from its category index page. "Why would eBay do this which makes ... Read More
Reading EcommerceBytes Blog: Three Missing eBay Features - Where Did They Go?
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