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Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Sat Dec 3 2016 16:32:35

Tech Exec Explains How eBay Let Him Down

By: Ina Steiner
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A tech executive with an impressive resume wants to spread the word about his disappointing experience with eBay. On Wednesday, W. David Tarver published a post on his blog titled, "Seller Beware! EBay Policies Facilitate THEFT of Your Property."

He described what happened when he sold an iPhone on eBay and how he feels he was scammed by the buyer - made worse, he said, because he believes eBay's policies facilitated the theft of his iPhone 6.

"It seems impossible to me that eBay does not know their service is being used on a widespread basis to steal items from unsuspecting sellers," he wrote.

In 2014, ... Read More
Reading EcommerceBytes Blog: Tech Exec Explains How eBay Let Him Down
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Thu Dec 1 2016 22:30:31

eBay Advises Sellers to Use Expedited Shipping

By: Ina Steiner
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Sellers are buzzing about an email they received in which eBay advised them to ship using expedited shipping. "When you offer fast shipping options, your customers will love you for it. Find out how switching from standard to expedited shipping this season can help you reach your sales goals."

One reaction: "I find it interesting that eBay is encouraging expedited/priority mail shipping, hmmm eBay makes more money on expedited shipping charges the more you pay for shipping the MORE money eBay makes,10 percent as I recall...."

Another reaction: "I would imagine it's a reminder due to the holidays. People ... Read More
Reading EcommerceBytes Blog: eBay Advises Sellers to Use Expedited Shipping
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Tue Nov 29 2016 17:10:43

eBay Opens Creepy Popup Store in London

By: Ina Steiner
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Would you submit to "intelligent bio-analytic technology and facial coding" as you shop - or ever, aside from a medical environment perhaps? 

In an article titled, "eBay to open world's first "emotion-powered" pop-up," Event Magazine describes how eBay is using technology to create a "next-generation shopping environment." Visitors to the eBay popup store will "browse a selection of items from eBay's giving page, and will discover which items they emotionally connect with the most."

It's the kind of project one expected when eBay owned its enterprise division - remember the "window shopping" experience it created where it placed touchscreens in store windows?

But eBay's project ... Read More
Reading EcommerceBytes Blog: eBay Opens Creepy Popup Store in London
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Sat Nov 26 2016 15:08:05

Black Friday and Small Business Saturday Keep Sellers Busy

By: Ina Steiner
 
eBay released data about its Black Friday sales, and it said it sold lots of Toys, Tech, and Fashion. You can find some of its top-selling items listed in today's post.

It also revealed a stat about mobile shopping: "eBay mobile GMB (gross merchandise bought) share vs. desktop increased 15% year-over-year."

Meanwhile today is Small Business Saturday, and you can find small sellers online as well as in brick-and-mortar stores.

eBay seller tool Terapeak reminded users that the holiday deals present buying opportunities for sellers who engage in retail arbitrage.

How are you faring this holiday weekend - where are your biggest sales coming from? Are you ... Read More
Reading EcommerceBytes Blog: Black Friday and Small Business Saturday Keep Sellers Busy
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Thu Nov 24 2016 11:33:07

Amazon Mum as Sellers Plea for Missing Funds

By: Ina Steiner
 
Sellers failed to receive satisfactory answers from Amazon when their regular disbursements failed to show up in their bank accounts on Monday as promised in email notifications they had received on Saturday.

Sellers who inquired about their missing funds received canned responses or were told there was no problem on Amazon's end and to simply wait. This discussion board thread shows the frustrations some sellers had in dealing with overseas customer support representatives.

When sellers notified EcommerceBytes of the problem on Wednesday, we immediately reached out to Amazon for answers and reported the problem in yesterday's 411 newsletter. While a spokesperson would not provide an ... Read More
Reading EcommerceBytes Blog: Amazon Mum as Sellers Plea for Missing Funds
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Tue Nov 22 2016 20:38:02

Can Amazon Brand Central Help Protect Small Sellers?

By: Ina Steiner
 
The problem of knockoffs online isn't new, but lately there have been more stories about how small merchants and brands are struggling with the issue. The focus on Amazon in many of these articles is thanks in great part to the scale of the marketplace and the success many brands can find there.

Now Amazon has a "secret new plan to squash counterfeits," according to Cnet.

Details about the new "Brand Central" remain vague, according to the publication - but people familiar with the project told Cnet it would help smaller sellers protect their trademarks and other intellectual property. (Presumably those people aren't ... Read More
Reading EcommerceBytes Blog: Can Amazon Brand Central Help Protect Small Sellers?
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Tue Nov 22 2016 19:38:55

eBay Billing Status Remained Green Amid Billing Meltdown

By: Ina Steiner
 
eBay apologized to its top sellers on Tuesday for billing problems and said the issue had been resolved. At 4:30 pm ET, eBay posted the following message on its announcement board:

Update: Top Rated Seller Invoice Issue - Resolution
The issue regarding Top Rated Seller discounts not being shown on invoices has been resolved. All affected sellers have been contacted by eBay.
 
For impacted sellers, the accurate amount - including the Top Rated Seller discount - will be processed via the payment method on file, and resulting net charges can be seen on My eBay and Seller Hub.
 
We know this is a busy time of year for ... Read More
Reading EcommerceBytes Blog: eBay Billing Status Remained Green Amid Billing Meltdown
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Sat Nov 19 2016 17:34:05

eBay Billing System Is FUBAR

By: Ina Steiner
 
eBay is experiencing some major problems with its billing system, and sellers are paying the price. The latest example: eBay failed to credit sellers for their Top Rated Seller discounts on their recent invoices.

Reports began coming in to Ecommerce EKG on Thursday. Unfortunately, it looks like sellers will have to pay the full invoice and wait until next month's invoice to be credited - a situation that can cause major cash flow issues for sellers.

The problem comes on the heels of another eBay billing system error that resulted in eBay undercharging sellers. Rather than eating the cost itself "in order to ... Read More
Reading EcommerceBytes Blog: eBay Billing System Is FUBAR
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Thu Nov 17 2016 21:13:59

Tradesy Gives Sellers 2-Week Notice of Fee Hike

By: Ina Steiner
 
It's a bad week for some niche online sellers. First eBay revealed it's set to hike fees on its Half.com marketplace (books, DVDs,...), giving sellers only 4 weeks to prepare for some very significant increases - right at the busy holiday shopping season. 

Later in the day, fashion sellers received the news that Tradesy is raising its commission fees as well. Unlike eBay, it gave some explanation of why it was making the move. But it only gave sellers 2 weeks notice.

If you're not familiar with Tradesy, it is a self-described "buy-and-sell marketplace for fashion, built by and for women. Millions of stylish members ... Read More
Reading EcommerceBytes Blog: Tradesy Gives Sellers 2-Week Notice of Fee Hike
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Thu Nov 17 2016 11:28:24

eBay Hikes Fees for Half.com Sellers up to 200 Percent

By: Ina Steiner
 
eBay is raising commission fees for media sellers on Half.com. The news comes in the middle of the holiday shopping season, giving sellers only 4 weeks notice of what are in some cases double and triple commission fees.

Half.com commission rates will increase on December 16, eBay told sellers in an email that went out on Thursday morning.

Where sellers who sold an item for $10 would currently pay $1.50 in commission fees (15%), they will pay $2.50 beginning in mid-December. For a $25 item, instead of paying $3.75, they will pay $6.25.

For a $300 item, sellers will go from paying $22.50 ... Read More
Reading EcommerceBytes Blog: eBay Hikes Fees for Half.com Sellers up to 200 Percent
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