Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of
Thu Nov 16 2017 22:02:33

eBay Management Speaks: Is It What You Were Expecting?

By: Ina Steiner

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This was a year of tremendous change for eBay sellers. The head of Seller Experience posted a message for sellers today - did he address your concerns?
eBay sellers have jumped through a lot of hoops this year and continue to face technical shortcomings and questionable practices around policy enforcement. They've also seen new seller tools and a big TV marketing campaign.

The head of Marketplaces Hal Lawton left rather abruptly over the summer, and since the July eBay Open conference, there's been little communication coming from the selling team, despite a year of tremendous change.

Today, eBay's head of Seller Experience Bob Kupbens posted ... Read More

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Thu Nov 16 2017 17:11:58

Sellers Face Unusual Christmas Shipping Challenge

By: Ina Steiner

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Sellers may lose out on some last-minute holiday orders - that's because there will be no mail delivery on Christmas Eve for the first time since 2006.

Last-minute Christmas shoppers may be in for a disappointment this year, and online sellers may take some heat. That's because this year, there will be no mail delivery on Christmas Eve. For the first time since 2006, Christmas falls on a Monday - and (obviously) there is no mail on Sundays.

That means the cut-off dates for mailing packages to arrive in time for Christmas are cut short by a day this year.

It's a bit risky to ... Read More

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Tue Nov 14 2017 22:07:44

Amazon Order Defect Rate: Good News, Bad News

By: Ina Steiner

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Amazon sellers logged in last week to find a their Order Defect Rate had skyrocketed, much to their dismay. As we reported on Thursday, sellers were in the dark about whether it was a new policy or a glitch. Today, there was some good news and some bad news - turns out it was a little of both.

A moderator explained there had been an error: "On November 7, we updated the systems used to display performance metric data in Seller Central. One update resulted in a temporary miscalculation in Order Defect Rate. This error affected the display of the Order Defect ... Read More

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Tue Nov 14 2017 21:20:07

Another Case of eBay Profiting from a 'Glitch'

By: Ina Steiner


An eBay seller was left out of pocket thanks to a glitch that he said is a persistent problem involving returns. Whether or not it is as widespread as the seller suspects, it's costly for sellers and pure profit for eBay when it does occur.

Here's how he described the problem:

"It happens when sellers receive return items back from buyers. Some recurring glitch makes it impossible to refund the buyer after receiving the returned items. As seller you have to ask eBay to step in for them to manually make the refund to the seller. As soon as you do this you ... Read More

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Thu Nov 9 2017 17:13:51

Amazon Sellers Panic over Change to Order Defect Rate

By: Ina Steiner


Amazon changed the way it calculates claims against sellers, called the Order Defect Rate (ODR), putting seller accounts in jeopardy just as they are gearing up for the holiday shopping season.

Sellers say Amazon has retroactively started counting A to Z claims that were decided in seller's favor and started counting A to Z claims that had been withdrawn by the buyer. "Some people's ODR rates have doubled or tripled overnight," a reader told us. 

There's been no announcement by Amazon, they say. "It appears they sneakily changed their policy page,'s not looking to be a technical issue," the reader told us.

You can read ... Read More

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