Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of
Sat Sept 23 2017 23:34:05

Shipscript Helps Sellers Dealing with eBay Warning Emails

By: Ina Steiner

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This month we've been reporting on the emails eBay has been sending to sellers warning them to remove contact information and links from their listings. There's a lot of confusion and concern, and sellers have until mid-October to bring their listings into compliance.

We turned to a third-party developer who was helpful when sellers were similarly concerned about eBay's ban on Active Content earlier this year.

The developer behind Shipscript, who prefers to be called Ship, is not an eBay employee and has been creating eBay tools for the past 15 years. You can visit Shipscript’s eBay Tools section of the website ... Read More

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Thu Sept 21 2017 14:46:18

eBay Patent Reveals Search Ranking Secrets

By: Ina Steiner

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eBay filed a patent that gives detailed clues into how it ranks search results. One criteria it uses: the projected demand for the item in a listing. Another: the "quality" of the seller. 

The patent describes ways that eBay could (and likely does) use a variety of factors beyond mere relevance in its Best Match search rankings, which is the default order in search. For each type of criterion, eBay may create a component score, which are then used to derive the overall ranking score.

- Relevance score, representing a measure of the relevance of an item listing with respect to search terms provided ... Read More

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Tue Sept 19 2017 12:50:20

eBay Makes Big Changes in 2017 Fall Seller Release

By: Ina Steiner

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eBay officially announced its 2017 Fall Seller Update today and is making several major policy changes, including changes to Returns. One big takeaway: eBay sellers will once again find themselves editing their listings to comply with new requirements, from product identifier requirements for Refurbs and Used goods, to a ban on watermarks in images.

eBay will no longer allow sellers to charge Restocking fees when they offer free returns. And, "If you do not offer free returns, you will still have discretion to charge a 10%, 15%, or 20% restocking fee. However, starting in 2018, the buyer will only see a ... Read More

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Tue Sept 19 2017 12:43:16

eBay to Apply Commissions for Unsold Items in Some Cases

By: Ina Steiner


eBay will charge final value fees for listings in cases where sellers merely include their contact information or ask buyers for their contact information, even if the item remains unsold. 

eBay updated its User Agreement to add the provision, found under the "Using eBay" section:

"If we believe you are violating the policy on Offers to buy or sell outside of eBay, you may be subject to a range of actions, including limits on your buying and selling privileges, restrictions on listings and account features, suspension of your account, application of fees, and recovery of expenses for policy monitoring and enforcement. If ... Read More

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Tue Sept 19 2017 09:32:55

eBay Forces Buyers Remorse Returns in Fall Seller Update

By: Ina Steiner


eBay announced its fall seller update in the UK on Tuesday morning, and sellers in the US can expect to see the seller-update announcement appear on shortly.

One major change in the UK that's may be implemented in the US as well: beginning this fall, eBay UK will automatically accept return requests on sellers' behalf when buyers change their mind (domestic returns only). For some categories in particular this could be seen as harmful.

eBay UK also announced changes to the feedback system:

Simplifying buyer Feedback

- We’ve visually enhanced the Leave Feedback form.

- You can report buyers more quickly and provide additional information.

But it was shy on details.

Here's the Read More

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