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Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Mon July 28 2014 10:59:40

Amazon Launches 3D Printed Products Marketplace

By: Ina Steiner
Sponsored Link
In December, we outlined a vision of a marketplace from Amazon offering customizable 3D printed products and patterns. Today, it launched the Amazon 3D Printing Store. Shoppers can customize items such as jewelry and bobbleheads, with a range of products priced under $40 and under $100.

Sellers must have approval from Amazon to sell in the store, and can apply by visiting this page. We've asked Amazon how many sellers are approved to sell in the store and whether sellers can use third-party 3D-printing manufacturers to fulfill orders.

The new store features 200 unique print on-demand products, ... Read More
Reading EcommerceBytes Blog: Amazon Launches 3D Printed Products Marketplace
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Sun July 27 2014 20:07:10

eBay Expands Definition of Defects as Deadline Looms

By: Ina Steiner
Sponsored Link
eBay appears to be broadening its definition of "defects" as sellers await the arrival of its new Defect Rate policy which takes effect in less than 4 weeks. The defect rate policy is eBay's new way of measuring seller performance. Announced as part of the Spring Seller Release, sellers will begin to feel its effect on August 20th.

An eBay manager told sellers that the company could classify late shipments as an "Item Not as Described" claim. eBay's Director of Community Jeff Terrell said that "just because a buyer makes a not as described claim, the seller is not ... Read More
Reading EcommerceBytes Blog: eBay Expands Definition of Defects as Deadline Looms
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Thu July 24 2014 15:29:51

Amazon Releases Second Quarter 2014 Earnings

By: Ina Steiner
Sponsored Link
Amazon's conference call with analysts is at 5:00 pm EST today, here is the company's press release announcing second quarter 2014 earnings, you can view the full release with tables on Amazon's investor relations website.

Amazon.com Announces Second Quarter Sales up 23% to $19.34 Billion
SEATTLE - Amazon.com, Inc. (NASDAQ:AMZN) today announced financial results for its second quarter ended June 30, 2014.

Operating cash flow increased 18% to $5.33 billion for the trailing twelve months, compared with $4.53 billion for the trailing twelve months ended June 30, 2013. Free cash flow increased to $1.04 billion for the trailing twelve months, compared ... Read More
Reading EcommerceBytes Blog: Amazon Releases Second Quarter 2014 Earnings
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Wed July 23 2014 20:53:42

Researchers Say eBay Feedback Leads to Privacy Breach

By: Ina Steiner
 
Academic researchers say they've uncovered a "security breach" and a "privacy flaw" on eBay due to the way the feedback system works.

"The eBay Feedback System as currently implemented has serious privacy flaws. When sellers leave feedback, buyers' purchase histories are exposed through no action of their own. In this paper, we describe and execute a series of attacks, leveraging the feedback system to reveal users' potentially sensitive purchases."



EcommerceBytes explains what the researchers found and why they think it's important in Thursday's newsletter - click here. For example, buyers may not want it known that they are purchasing gun holsters ... Read More
Reading EcommerceBytes Blog: Researchers Say eBay Feedback Leads to Privacy Breach
Comments (24) | Leave Comment | Permalink
Wed July 23 2014 10:57:54

New Seller Dashboard as eBay Defect Rates Loom

By: Ina Steiner
 
One month before eBay institutes a new way of measuring sellers' performance, it has rolled out a new dashboard, and it's bringing with it some unwelcome surprises.

An EcommerceBytes reader said he saw many new categories in the Trending Data popout.  "Seeing those "new" categories, I checked some of them, and don't agree with the numbers I see (big surprise, eh?). So, I wanted to run my "Defect Report" that has been available since about May. Surprise! It's gone! Without that report, how can they say the DSR's are not anonymous?"



Above: New dashboard (some columns removed to protect buyer privacy).

Previously the widely-detested ... Read More
Reading EcommerceBytes Blog: New Seller Dashboard as eBay Defect Rates Loom
Comments (29) | Leave Comment | Permalink
Mon July 21 2014 21:04:52

Would You Transfer an Unfulfillable Order to Another Seller?

By: Ina Steiner
 
Would you transfer an unfulfillable order to another seller? That's what Amazon is asking its sellers in a survey, as reported in Tuesday's EcommerceBytes newsletter.

In one question, Amazon asks sellers, "If you were unable to ship within 2 - 3 business days, would you be interested in transferring your order to another seller to avoid a bad customer experience and having your Seller Rating negatively impacted?"

A seller who took the survey told me that he thinks that's fine, and in fact, he has already done that. "I've ordered product from other Amazon sellers when I ran out of ... Read More
Reading EcommerceBytes Blog: Would You Transfer an Unfulfillable Order to Another Seller?
Comments (25) | Leave Comment | Permalink
Mon July 21 2014 12:39:17

Some Sellers Confused by New PayPal Design

By: Ina Steiner
 
Reports are coming in about PayPal's new design. "Does anyone else have a problem with PayPal's new format," asked one reader. "Now, I can only see the fees they charge at the end of the month in the monthly report or item by item."

It's important for her to know the actual fees for each transaction since she sells on consignment. She did write back after spending a lot of time searching and found a report under "Activity Report, Basic Report." However, she wrote, "it is a hidden feature and I think it should be front and center."

Another seller wrote to say "the ... Read More
Reading EcommerceBytes Blog: Some Sellers Confused by New PayPal Design
Comments (67) | Leave Comment | Permalink
Thu July 17 2014 21:44:27

eBay Rolls Out a Fix for Free-Shipping Glitch

By: Ina Steiner
 
eBay is rolling out a fix to a problem in which it displayed free shipping on listings in certain situations. Readers reported the problem on the Ecommerce EKG board on July 3rd.

EcommerceBytes asked eBay for information about the glitch that was being widely reported, and we reported on the problem on July 11th. Free shipping was mistakenly appearing on multi-quantity items with the "additional items ship free" option.

Spokesperson Ryan Moore told me this evening it was a technical issue that eBay was in the process of fixing that is impacting listings containing calculated shipping with multiple quantities. "While ... Read More
Reading EcommerceBytes Blog: eBay Rolls Out a Fix for Free-Shipping Glitch
Comments (22) | Leave Comment | Permalink
Wed July 16 2014 15:25:55

eBay Releases Second Quarter 2014 Earnings, Revenue up 13 Percent

By: Ina Steiner
 
eBay's conference call with analysts is at 5:00 pm EST today, here is the company's press release announcing second quarter 2014 earnings, you can view the full release with tables on eBay's investor relations website.

eBay Inc. Reports Second Quarter Results
Global commerce platform and payments leader eBay Inc. (NASDAQ: EBAY) today reported that revenue for the second quarter ended June 30, 2014 increased 13% to $4.4 billion, compared to the same period in 2013. GAAP earnings increased to $676 million or $0.53 per diluted share, and non-GAAP earnings increased to $868 million or $0.69 per diluted ... Read More
Reading EcommerceBytes Blog: eBay Releases Second Quarter 2014 Earnings, Revenue up 13 Percent
Comments (39) | Leave Comment | Permalink
Wed July 16 2014 11:32:22

PayPal Launches Loyalty Program for Top Customers

By: Ina Steiner
 
PayPal launched a new program called PayPal Select for its top customers. It provides members of the program with two benefits to start: "first-in-line customer service," and special coupons for retailers with whom PayPal has a special relationship. These include Target, Wayfair, Overstock, PacSun.com, Footlocker, and FinishLine.com.

One current offer, for example, is $10 off a $50 purchase at Target when you pay with PayPal.

PayPal said members receive special access to customer service: "Each time you call, you'll jump to the front of the line for faster service."



Here's the letter an EcommerceBytes reader forwarded:

Congratulations,
You're one of the first members of PayPal Select. Only available ... Read More
Reading EcommerceBytes Blog: PayPal Launches Loyalty Program for Top Customers
Comments (19) | Leave Comment | Permalink
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