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Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Fri July 31 2015 00:00:18

eBay Search Is Seriously Messed Up

By: Ina Steiner
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eBay's search engine has a serious problem relating to Item Specifics and filters. I worked with a seller today to try to understand what she discovered with her listings, and the results are disturbing.

For some of the examples she supplied me (clothing), if I filtered search results using all the item specifics she had set in a particular listing, eBay search excluded her listing from search results - even though some other sellers' listings appeared.

This is exactly the opposite of how it's supposed to work - the seller is being penalized for using Item Specifics when listing her products. And in these cases, she wasn't alone.

Read More
Reading EcommerceBytes Blog: eBay Search Is Seriously Messed Up
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Tue July 28 2015 23:28:30

eBay Advertises New Classifieds App on TV

By: Ina Steiner
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eBay has been advertising its new mobile app Close5 on TV like crazy in Boston. The television ads are incessant, but interestingly, they make no mention of eBay.

Jill Williams, Global Growth & Community Lead at Close5, told EcommerceBytes the app is now available nationwide - see more information about Close5 in this Newsflash article.


eBay has made a success of classified sites in other parts of the world, including Canada, but not in the US - even after it rebranded its difficult to spell / pronounce "Kijiji" to eBay Classifieds. 

Last year, eBay acquired Rumgr, and that team built Close5. 

It calls Close5 "a classified site ... Read More
Reading EcommerceBytes Blog: eBay Advertises New Classifieds App on TV
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Mon July 27 2015 21:30:28

eBay Dismantles John Donahoe's Pet Project

By: Ina Steiner
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Two years ago, things were going very well for eBay's CEO John Donahoe. A Wall Street analyst talked of eBay's "Marketplace Momentum," writing, "Management's execution of the turnaround of core Marketplace has been impressive."

The following month - August 2013 - Donahoe told Bloomberg he believed its eBay Now one-hour delivery service was economical and indicated eBay could innovate better than Amazon or Google. Donahoe also talked about the touchscreen window it had developed for retailer Kate Spade. 

We wondered at the time why Donahoe was putting himself in the limelight: "Donahoe seems to be everywhere these days," we wrote, "granting interviews to the ... Read More
Reading EcommerceBytes Blog: eBay Dismantles John Donahoe's Pet Project
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Sun July 26 2015 21:06:27

Another Frustrating eBay Promotion

By: Ina Steiner
 
eBay is experiencing problems with its promotions. In Monday's Newsflash, we cover its response to its June coupon fiasco. Another longstanding issue is with its Spin and Win promotion, a sweepstakes encouraging users to sell items. 

Winners report on the eBay boards that they are having problems receiving or redeeming codes after they win. The sweepstakes is also by invitation only, prompting one seller to wonder if that was legal.

Another seller said they were unable to click through to the official rules to find out how to participate. "eBay is running a "sweepstakes" promo for sellers to have a chance ... Read More
Reading EcommerceBytes Blog: Another Frustrating eBay Promotion
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Thu July 23 2015 16:49:45

Amazon Sales Up 20 Percent in Second Quarter

By: Ina Steiner
 
Amazon's conference call with analysts is at 5:00 pm EST today, here is the company's press release announcing second quarter 2015 earnings, you can view the full release with tables on Amazon's investor relations website.

Amazon.com Announces Second Quarter Sales up 20% to $23.18 Billion
SEATTLE - Jul. 23, 2015 - Amazon.com, Inc. (NASDAQ: AMZN) today announced financial results for its second quarter ended June 30, 2015.

Operating cash flow increased 69% to $8.98 billion for the trailing twelve months, compared with $5.33 billion for the trailing twelve months ended June 30, 2014. Free cash flow increased to $4.37 billion for the trailing twelve ... Read More
Reading EcommerceBytes Blog: Amazon Sales Up 20 Percent in Second Quarter
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Tue July 21 2015 22:54:06

eBay Sellers Are at the Mercy of Shipping Carriers

By: Ina Steiner
 
eBay uses tracking information provided by shipping carriers to judge sellers' performance. But sellers say it's unfair to judge them for factors outside their control.

An eBay seller sent us an example of how sellers can get dinged for wayward shipments, writing in their email to us, "This is one example of why eBay's rules DON'T WORK!!!"

A customer purchased and paid for an item on June 30th. eBay displayed on the seller's listing, "delivered by Mon. July 6th."

The item was picked up by USPS on July 1st from Texas destined to a customer located in North Carolina. But, "It went to North Carolina by way ... Read More
Reading EcommerceBytes Blog: eBay Sellers Are at the Mercy of Shipping Carriers
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Mon July 20 2015 15:40:57

eBay Clothing Sellers Get New Competition - from eBay

By: Ina Steiner
 
eBay is fond of saying it doesn't compete with its sellers, but it doesn't look that way today to sellers of used clothing. eBay has been promoting its own consignment service called eBay Valet, and today it acquired a company called Twice to help it power that service in the clothing category.

Founders Noah Ready-Campbell and Calvin Young posted on the Twice blog that its technical leadership and engineering team will be joining eBay to help power eBay Valet. It will shut down the Twice website (LikeTwice.com), an online consignment shop for used clothing and accessories.

eBay used to encourage its sellers to sell ... Read More
Reading EcommerceBytes Blog: eBay Clothing Sellers Get New Competition - from eBay
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Sun July 19 2015 09:34:53

eBay Adds Shipping Delivery Component to Feedback System

By: Ina Steiner
 
eBay began testing a new component to is feedback system in the spring that's now rolling out to more - possibly all - users. Now when buyers rate sellers on a transaction, eBay presents them with a new question: "Did your item arrive on or before..."

Buyers are already able to leave "Detailed Seller Ratings" (DSRs) on a seller's shipping time ("How quickly did the seller ship the item?"). But now eBay displaying an "Estimated Delivery Date" (eBay calculates this date, not the seller) and is asking buyers, "Did the item arrive on or before (date)?" Buyers can answer yes or no.
Sellers have ... Read More
Reading EcommerceBytes Blog: eBay Adds Shipping Delivery Component to Feedback System
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Fri July 17 2015 11:51:55

eBay Is Turning on Russia and China Shipping in Seller Listings

By: Ina Steiner
 
Sellers are reporting that eBay is changing their listings to show that they ship to Russia and China without their knowledge or permission.

This thread on the eBay boards says it's a chronic problem that Russia is showing up in their listings. One seller who said they'd been experiencing this problem wrote on July 11 that China had begun showing up in addition to Russia.

"The first time this happened this morning, I assumed it was little more than my imagination but now I can see that it is not. Sellers, be aware that your default 'additional ship-to locations' ... Read More
Reading EcommerceBytes Blog: eBay Is Turning on Russia and China Shipping in Seller Listings
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Thu July 16 2015 07:56:13

eBay Reports Second Quarter 2015 Results

By: Ina Steiner
 
eBay's conference call with analysts is at 8:00 am EST today, here is the company's press release announcing second quarter 2015 earnings, you can view the full release with tables on the eBay investor relations website.

SAN JOSE, Calif. - Global commerce platform and payments leader eBay Inc. (Nasdaq:EBAY) today reported that revenue for the second quarter ended June 30, 2015 accelerated to $4.4 billion, with strength across both PayPal and eBay. This excludes $0.3 billion of eBay Enterprise revenue that is now presented as discontinued operations. GAAP income from continuing operations ... Read More
Reading EcommerceBytes Blog: eBay Reports Second Quarter 2015 Results
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