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Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Wed July 23 2014 20:53:42

Researchers Say eBay Feedback Leads to Privacy Breach

By: Ina Steiner
Sponsored Link
Academic researchers say they've uncovered a "security breach" and a "privacy flaw" on eBay due to the way the feedback system works.

"The eBay Feedback System as currently implemented has serious privacy flaws. When sellers leave feedback, buyers' purchase histories are exposed through no action of their own. In this paper, we describe and execute a series of attacks, leveraging the feedback system to reveal users' potentially sensitive purchases."



EcommerceBytes explains what the researchers found and why they think it's important in Thursday's newsletter - click here. For example, buyers may not want it known that they are purchasing gun holsters ... Read More
Reading EcommerceBytes Blog: Researchers Say eBay Feedback Leads to Privacy Breach
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Wed July 23 2014 10:57:54

New Seller Dashboard as eBay Defect Rates Loom

By: Ina Steiner
Sponsored Link
One month before eBay institutes a new way of measuring sellers' performance, it has rolled out a new dashboard, and it's bringing with it some unwelcome surprises.

An EcommerceBytes reader said he saw many new categories in the Trending Data popout.  "Seeing those "new" categories, I checked some of them, and don't agree with the numbers I see (big surprise, eh?). So, I wanted to run my "Defect Report" that has been available since about May. Surprise! It's gone! Without that report, how can they say the DSR's are not anonymous?"



Above: New dashboard (some columns removed to protect buyer privacy).

Previously the widely-detested ... Read More
Reading EcommerceBytes Blog: New Seller Dashboard as eBay Defect Rates Loom
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Mon July 21 2014 21:04:52

Would You Transfer an Unfulfillable Order to Another Seller?

By: Ina Steiner
Sponsored Link
Would you transfer an unfulfillable order to another seller? That's what Amazon is asking its sellers in a survey, as reported in Tuesday's EcommerceBytes newsletter.

In one question, Amazon asks sellers, "If you were unable to ship within 2 - 3 business days, would you be interested in transferring your order to another seller to avoid a bad customer experience and having your Seller Rating negatively impacted?"

A seller who took the survey told me that he thinks that's fine, and in fact, he has already done that. "I've ordered product from other Amazon sellers when I ran out of ... Read More
Reading EcommerceBytes Blog: Would You Transfer an Unfulfillable Order to Another Seller?
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Mon July 21 2014 12:39:17

Some Sellers Confused by New PayPal Design

By: Ina Steiner
 
Reports are coming in about PayPal's new design. "Does anyone else have a problem with PayPal's new format," asked one reader. "Now, I can only see the fees they charge at the end of the month in the monthly report or item by item."

It's important for her to know the actual fees for each transaction since she sells on consignment. She did write back after spending a lot of time searching and found a report under "Activity Report, Basic Report." However, she wrote, "it is a hidden feature and I think it should be front and center."

Another seller wrote to say "the ... Read More
Reading EcommerceBytes Blog: Some Sellers Confused by New PayPal Design
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Thu July 17 2014 21:44:27

eBay Rolls Out a Fix for Free-Shipping Glitch

By: Ina Steiner
 
eBay is rolling out a fix to a problem in which it displayed free shipping on listings in certain situations. Readers reported the problem on the Ecommerce EKG board on July 3rd.

EcommerceBytes asked eBay for information about the glitch that was being widely reported, and we reported on the problem on July 11th. Free shipping was mistakenly appearing on multi-quantity items with the "additional items ship free" option.

Spokesperson Ryan Moore told me this evening it was a technical issue that eBay was in the process of fixing that is impacting listings containing calculated shipping with multiple quantities. "While ... Read More
Reading EcommerceBytes Blog: eBay Rolls Out a Fix for Free-Shipping Glitch
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Wed July 16 2014 15:25:55

eBay Releases Second Quarter 2014 Earnings, Revenue up 13 Percent

By: Ina Steiner
 
eBay's conference call with analysts is at 5:00 pm EST today, here is the company's press release announcing second quarter 2014 earnings, you can view the full release with tables on eBay's investor relations website.

eBay Inc. Reports Second Quarter Results
Global commerce platform and payments leader eBay Inc. (NASDAQ: EBAY) today reported that revenue for the second quarter ended June 30, 2014 increased 13% to $4.4 billion, compared to the same period in 2013. GAAP earnings increased to $676 million or $0.53 per diluted share, and non-GAAP earnings increased to $868 million or $0.69 per diluted ... Read More
Reading EcommerceBytes Blog: eBay Releases Second Quarter 2014 Earnings, Revenue up 13 Percent
Comments (39) | Leave Comment | Permalink
Wed July 16 2014 11:32:22

PayPal Launches Loyalty Program for Top Customers

By: Ina Steiner
 
PayPal launched a new program called PayPal Select for its top customers. It provides members of the program with two benefits to start: "first-in-line customer service," and special coupons for retailers with whom PayPal has a special relationship. These include Target, Wayfair, Overstock, PacSun.com, Footlocker, and FinishLine.com.

One current offer, for example, is $10 off a $50 purchase at Target when you pay with PayPal.

PayPal said members receive special access to customer service: "Each time you call, you'll jump to the front of the line for faster service."



Here's the letter an EcommerceBytes reader forwarded:

Congratulations,
You're one of the first members of PayPal Select. Only available ... Read More
Reading EcommerceBytes Blog: PayPal Launches Loyalty Program for Top Customers
Comments (19) | Leave Comment | Permalink
Tue July 15 2014 20:11:24

Merchants, Please Weigh in: Is Consumer Confidence Growing?

By: Ina Steiner
 
A new report from financial firm CIT Group called "Retail's Changing Landscape" says consumer confidence is on the rise.

Burt Feinberg, President of CIT Corporate Finance, Commercial & Industrial, a division of CIT Group Inc., said an upswing in the housing market will play a role: "Big box home hard goods players and home furnishings are doing well as the real estate market has improved. New households being created has also helped home furnishing stores." And, he said, retail is still appealing to private equity.

Retailers are on the front lines and can get a unique perspective on consumer confidence. I've ... Read More
Reading EcommerceBytes Blog: Merchants, Please Weigh in: Is Consumer Confidence Growing?
Comments (22) | Leave Comment | Permalink
Mon July 14 2014 15:03:37

Sotheby's to Sell on eBay Live Auctions

By: Ina Steiner
 
Sotheby's auction house will soon allow eBay users to bid on its live auctions, according to an announcement released on Monday. Here's how eBay explained the partnership:

"Both companies contribute strong capabilities to the partnership. Sotheby's brings renowned expertise, world-class artwork and collectibles, and historic auction experience while eBay's technology platform, integrated payment solutions and unrivalled skill in attracting online collectors enable a global audience of 145 million active buyers to enjoy frictionless shopping."

eBay announced a similar but "exclusive" deal 2 months ago with Invaluable (formerly Artfact) to offer live auction bidding on its platform. ... Read More
Reading EcommerceBytes Blog: Sotheby's to Sell on eBay Live Auctions
Comments (29) | Leave Comment | Permalink
Sun July 13 2014 18:05:57

Is Asking Buyers for Feedback Asking for Trouble?

By: Ina Steiner
 
Do you ask eBay buyers for feedback after a successful transaction, or is that asking for trouble? I've seen sellers debate this issue, and there doesn't seem to be a universally accepted answer. Some sellers are so fearful that buyers may leave them less-than-perfect DSRs that they avoid asking altogether.

Others point out that buyers resent being asked to leave feedback and say it's just asking for trouble. As a buyer, how do you feel when sellers ask you to leave feedback? Is it different depending on what marketplace you're on?

Some sellers insert marketing material in their packages where they ... Read More
Reading EcommerceBytes Blog: Is Asking Buyers for Feedback Asking for Trouble?
Comments (48) | Leave Comment | Permalink
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