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Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Mon Oct 20 2014 14:46:37

eBay Board Member Resigns, But Questions Remain

By: Ina Steiner
Sponsored Link
Marc Andreessen has decided to resign from eBay's Board just over a week after a Bloomberg anchor asked if he should be kicked off. During an October 9th interview, Trish Regan asked Carl Icahn whether he believed Andreessen should be kicked off the eBay board.

Earlier this year, eBay shareholder Carl Icahn had accused Andreessen of breaching his fiduciary duties because eBay sold his company Andreessen Horowitz a stake in its Skype subsidiary.

Icahn also accused Andreessen of having a conflict of interest in gaining access to non-public information as an eBay board member while investing in and actively advising direct ... Read More
Reading EcommerceBytes Blog: eBay Board Member Resigns, But Questions Remain
Comments (31) | Leave Comment | Permalink
Sun Oct 19 2014 11:22:35

Can Consumer Sellers Help eBay Revive Auctions?

By: Ina Steiner
Sponsored Link
Auctions are down on eBay despite the company's best efforts to keep them at a zero growth rate. And eBay will likely find that the more auctions decline, the harder it will be to revive them.

Back in April, we reported the 9% auction decline experienced in the first quarter. At the time, eBay CEO John Donahoe said eBay was indifferent to auctions versus fixed-price "because we monetize the same way," but wanted auctions in order to "make sure that we allow consumers - buyers and sellers - to choose the format they want."

eBay is trying various approaches to revive auctions ... Read More
Reading EcommerceBytes Blog: Can Consumer Sellers Help eBay Revive Auctions?
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Wed Oct 15 2014 15:28:44

eBay Grows Marketplace GMV only 7 Percent in US in Third Quarter

By: Ina Steiner
Sponsored Link
eBay's conference call with analysts is at 5:00 pm EST today, here is the company's press release announcing third quarter 2014 earnings, you can view the full release with tables on eBay's investor relations website.

eBay Inc. Reports Third Quarter Results
Global commerce platform and payments leader eBay (Nasdaq: EBAY) today reported that revenue for the third quarter ended September 30, 2014 increased 12% to $4.4 billion, compared to the same period in 2013. GAAP earnings of $673 million or $0.54 per diluted share, and Non-GAAP earnings of $848 million or $0.68 per diluted share, were driven by accelerating enabled ... Read More
Reading EcommerceBytes Blog: eBay Grows Marketplace GMV only 7 Percent in US in Third Quarter
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Tue Oct 14 2014 21:57:17

Three Missing eBay Features - Where Did They Go?

By: Ina Steiner
 
Aaaaaand they're gone. eBay sellers are wondering what happened to some popular features they had relied on: the auto-relist checkbox; saved-search RSS feeds; and category numbers.

RSS Feed: There's been a lot of discussion about what happened to RSS feeds on eBay, including this report on Ecommerce EKG. This is something shoppers also use to save searches, and for people who used it, it's a big loss, as described be these users on this eBay board.

Category Numbers: A seller noted that eBay removed category numbers from its category index page. "Why would eBay do this which makes ... Read More
Reading EcommerceBytes Blog: Three Missing eBay Features - Where Did They Go?
Comments (24) | Leave Comment | Permalink
Mon Oct 13 2014 09:54:34

Etsy Search Results: Uber Domination or Not?

By: Ina Steiner
 
Just as merchants study their standings in Google and Bing search, sellers attempt to measure their standings in marketplace search results, especially if they feel their items aren't getting the traffic they deserve.

On Sunday, Etsy sellers discussed whether the marketplace was doing a good job of showing items from many sellers, or whether it allowed the same 3 or 4 shops to dominate search results - "uber domination," one seller called it.

On this discussion board thread, a poster wrote, "I just searched 10 pages using "father of the bride cufflinks" and the top of every single search page (after ... Read More
Reading EcommerceBytes Blog: Etsy Search Results: Uber Domination or Not?
Comments (34) | Leave Comment | Permalink
Fri Oct 10 2014 18:12:10

Breaking News: Another eBay Outage Hits the Site

By: Ina Steiner
 
eBay is experiencing another outage, according to EcommerceBytes readers and reports from around the web. "I am writing to let you know that Ebay appears to be down again this evening," said a reader.

"I have been unable to access MyEbay or my selling page for about an hour," he continued. "I can log on to the main site page. These problems began at 3:40 PM EDT according to downdetector.com and hit me approximately two hours later."

Other readers reported the problem on Ecommerce EKG. Said one eBay seller from UK, "Another glitch on ebay.co.uk tonight and it's a cracker. Cannot place ... Read More
Reading EcommerceBytes Blog: Breaking News: Another eBay Outage Hits the Site
Comments (69) | Leave Comment | Permalink
Thu Oct 9 2014 21:48:19

What Do Sellers Think of eBay's New TV Ad?

By: Ina Steiner
 
eBay is running a new television ad as part of its new global brand campaign that kicks off on Monday. We wondered what sellers would think of the ad, so please watch it (below) and let us know if you think it will succeed in driving shoppers to the site.

The ad shows "how moments of inspiration can be instantly shoppable on eBay" and features a Selena Gomez song. The refrain "When you're ready, come and get it" is repeated eight times throughout eBay's ad.

It's noteworthy that in its press release announcing the new campaign, eBay emphasizes its sellers. For ... Read More
Reading EcommerceBytes Blog: What Do Sellers Think of eBay's New TV Ad?
Comments (59) | Leave Comment | Permalink
Wed Oct 8 2014 18:41:01

eBay Apologizes over Changes to Markdown Manager

By: Ina Steiner
 
eBay said it is reversing an unpopular (and unannounced) change it had made last week to the Markdown Manager tool.

We asked eBay on Friday (and again today) whether reports that sellers could no longer put their listings on sale if they also used the Best Offer feature were due to a glitch or to a policy change. Without hearing back from eBay, we wrote about the issue in Monday's EcommerceBytes Newsflash, where you can find more details.

Yesterday eBay seller advocate Griff had said during the eBay Radio program that eBay had made an "emergency decision" to ... Read More
Reading EcommerceBytes Blog: eBay Apologizes over Changes to Markdown Manager
Comments (19) | Leave Comment | Permalink
Tue Oct 7 2014 21:41:47

UK Press Are Covering eBay User Issues

By: Ina Steiner
 
News sites in the UK seem to be doing much more reporting on eBay issues that impact buyers and sellers than here in the U.S. For instance, BBC has been covering outages and security vulnerabilities of late, and this week, The Telegraph covered a seller issue. In the U.S., mainstream news sites seem to rarely cover user issues, never mind seller issues.
 
The Telegraph wrote about a seller who sold his used tablet on eBay and was then on the losing end of an eBay Money Back Guarantee claim.

"The buyer asked if he could send the mobile to ... Read More
Reading EcommerceBytes Blog: UK Press Are Covering eBay User Issues
Comments (33) | Leave Comment | Permalink
Sat Oct 4 2014 16:02:25

Griff Says Sellers Confused over Tracking and eBay Defects

By: Ina Steiner
 
eBay Seller Advocate Jim Griffith ("Griff") took to Facebook to clear up what he said was some confusion over shipping and tracking requirements - "are you certain you are uploading your tracking in your stated handing time? Then stop worrying," he wrote.
 
"Remember, every seller account is evaluated on the 20th of the month for the preceding evaluation period which ends on last day of the preceding month. For example: for a seller with a 12 month look back evaluation period, his account is evaluated on say, July 20th for the past 12 months from June ... Read More
Reading EcommerceBytes Blog: Griff Says Sellers Confused over Tracking and eBay Defects
Comments (83) | Leave Comment | Permalink
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