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Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Tue Mar 28 2017 16:11:52

Amazon Infected with Scam Sellers

By: Ina Steiner
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Amazon is experiencing a problem that one more typically associates with marketplaces like eBay: scam sellers, who are racking up high negative feedback ratings. One Amazon seller we reviewed last night showed an astoundingly low 1% positive feedback out of 498 ratings.

A reader reported the problem on the EcommerceBytes Letters blog last week - they noticed it thanks to their repricing tool: "We use a price-matching algorithm and noticed items way below cost when our system flagged it to look to see if we wanted to price match, and that's how we stumbled upon it."

We were initially puzzled - with Amazon processing ... Read More
Reading EcommerceBytes Blog: Amazon Infected with Scam Sellers
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Sat Mar 25 2017 22:41:14

Artificial Intelligence Won't Save eBay

By: Ina Steiner
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eBay CEO Devin Wenig has been talking about the importance of Artificial Intelligence - or AI for short. But using technology to make assumptions about what people are searching for doesn't always work well for the company, and there has been a lot of pushback against "smart" algorithms ever since eBay made "Best Match" the default order of search results.

On Amazon, people want things fast - you could call them "lazy" shoppers - they want to quickly locate a product, check reviews, and check out.

On eBay, many shoppers hunt for products, whether it's from a desire to save money, ... Read More
Reading EcommerceBytes Blog: Artificial Intelligence Won't Save eBay
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Mon Mar 20 2017 20:24:23

eBay Gives Conflicting Answers on New Shipping Program

By: Ina Steiner
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eBay announced a new program today, but it is scrambling to answer a simple question, but one that is crucial for sellers to understand.

As we reported in the previous post, eBay will roll out Guaranteed Delivery in the US this summer - at launch, eBay will guarantee delivery in 3 days or less on 20 million eligible items, millions of which will offer free shipping.

If a guaranteed item arrives late, the buyer can request to have their cost of shipping refunded. If the shipping was free, then the buyer will receive a coupon to be used towards their next eBay purchase. Alternatively, the ... Read More
Reading EcommerceBytes Blog: eBay Gives Conflicting Answers on New Shipping Program
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Mon Mar 20 2017 13:06:17

eBay to Roll Out Guaranteed Delivery for 20 Million Items

By: Ina Steiner
 
eBay will roll out Guaranteed Delivery in the US this summer - at launch, eBay will guarantee delivery in 3 days or less on 20 million eligible items, millions of which will offer free shipping. 

In addition, shoppers will also be able to search for and filter items by 1- and 2-day delivery.

Some additional highlights from the announcement:

"While the majority of items on eBay already ship within 3 days or less, as well as for free, Guaranteed Delivery will give shoppers even faster delivery options and the confidence that their items will arrive on time," said Hal Lawton, Senior Vice President of ... Read More
Reading EcommerceBytes Blog: eBay to Roll Out Guaranteed Delivery for 20 Million Items
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Sun Mar 19 2017 13:14:33

New Wrinkles in eBay Ban on Active Content

By: Ina Steiner
 
More and more sellers are becoming concerned about eBay's pending ban on Active Content as they receive notifications from eBay warning them about specific listings. Now comes word of a browser plug-in that has nothing to do with ecommerce, but has been found to have injected javascript into the listings of sellers who use it.

A reader alerted us to the latest problem. One of his computers uses Lastpass, a password saving program, and said he just learned that it had injected javascript into his eBay listings without his knowledge.

He had used eBay's preview feature (as recommended) to check for Active Content ... Read More
Reading EcommerceBytes Blog: New Wrinkles in eBay Ban on Active Content
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