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Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Mon Feb 8 2016 13:23:33

Kim Komando Warns Shoppers to Watch Out for Amazon Resellers

By: Ina Steiner
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"Watch out for old Wal-Mart goods for sale on Amazon," the Kim Komando website warns. The site gives a basic explanation of what sellers call "retail arbitrage" - sellers who buy items in stores and resell them on Amazon.

Kim Komando then explains that many resellers are scooping up heavily discounted items at the 154 stores that Walmart is closing and reselling them on Amazon.

It's not an overly negative article: "You can think of it this way: They're bringing great deals from stores that could be thousands of miles away from you, and delivering those products to your door."

But it does warn shoppers ... Read More
Reading EcommerceBytes Blog: Kim Komando Warns Shoppers to Watch Out for Amazon Resellers
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Sat Feb 6 2016 22:45:18

Etsy Hit with Direct Checkout Outage

By: Ina Steiner
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An outage hit Etsy's Direct Checkout system early Saturday morning, and as of this evening has yet to be fixed. It appears to be only affecting credit card payments through Etsy's system. Buyers and sellers began discussed the issue on the company's Bugs forum and on social networking sites like Twitter. At 9:42 am, a seller said they had orders that had been failing to be processed for hours.

It appears that customers can check out using other payment methods through Etsy Direct Checkout (such as PayPal), and they ... Read More
Reading EcommerceBytes Blog: Etsy Hit with Direct Checkout Outage
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Fri Feb 5 2016 23:50:40

Company Calls on Yahoo to Acquire eBay

By: Ina Steiner
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Yahoo should acquire eBay, according to Valuentum. Yahoo is a troubled company right now, under pressure from Wall Street, and the investment research firm sent an open letter to Yahoo CEO Marissa Mayer to add its two cents to the pennies piling up.

It's an interesting idea, especially since eBay has had trouble getting exposure in Google search since 2014. The "content" and "community" of Yahoo could also be a good fit for the "commerce" of eBay. Yahoo could drive shoppers to eBay, and eBay could be a platform for Yahoo's ads. 

The idea of Yahoo acquiring eBay has been around for over a ... Read More
Reading EcommerceBytes Blog: Company Calls on Yahoo to Acquire eBay
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Wed Feb 3 2016 15:19:32

Major Amazon Outage Overnight Results in Lost Sales

By: Ina Steiner
 
If you weren't able to place an order on Amazon last night, you were not alone. The site had a major outage in which buyers were unable to purchase items for several hours.

Thousands of complaints poured in to sites like DownDetector.com and IsItDownRightNow.com, as well as social networking sites such as Twitter.

The problem seems to have started some time after 10 pm EST. Shoppers could order items but could not checkout. Customers could not review their order history, either. 

The Amazon system displayed the following message when users tried to checkout:

"We're sorry! An error occurred when we tried to process your request. ... Read More
Reading EcommerceBytes Blog: Major Amazon Outage Overnight Results in Lost Sales
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Tue Feb 2 2016 14:51:22

Is Etsy the Anti-Amazon?

By: Ina Steiner
 
Etsy announced it has been recertified as a B Corp, the first U.S. company to complete the assessment process following an IPO (going public). B Corps are defined as "for-profit companies certified by the nonprofit B Lab to meet rigorous standards of social and environmental performance, accountability, and transparency."

A spokesperson for Etsy told EcommerceBytes, "Measuring how we're upholding our values continues to be an important part of how we fulfill our mission."

She also said, "B Lab's additional requirements of evaluation and transparency for public companies mean that, in addition to our annual Progress Report and SEC filings, we are continuing to ... Read More
Reading EcommerceBytes Blog: Is Etsy the Anti-Amazon?
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Mon Feb 1 2016 10:44:12

PayPal Lawsuit Settlement Raises Security Concerns

By: Ina Steiner
 
Online sellers who have dealt with holds on their PayPal funds over the years are entitled to part of a $4 million class action lawsuit settlement. But in order to get their piece of the settlement, they have to go to a website not operated by PayPal and enter information that has the potential to put their PayPal accounts at risk.* If they do nothing, they will not receive any funds they may be entitled to.

*if the website is breached.

This morning's Newsflash has the latest details about the settlement, and as we noted, sellers have to enter ... Read More
Reading EcommerceBytes Blog: PayPal Lawsuit Settlement Raises Security Concerns
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Thu Jan 28 2016 16:30:40

Amazon Sales up 26 Percent in Fourth Quarter 2015

By: Ina Steiner
 
Amazon's conference call with analysts is at 5:00 pm EST today, here is the company's press release announcing fourth quarter 2015 earnings, you can view the full release with tables on the Amazon investor relations website.

Announces Fourth Quarter 2015 Sales up 22% to $35.7 Billion
January 28, 2016 - SEATTLE - Amazon.com, Inc. (NASDAQ: AMZN) today announced financial results for its fourth quarter ended December 31, 2015.

Operating cash flow increased 74% to $11.9 billion for the trailing twelve months, compared with $6.8 billion for the trailing twelve months ended December 31, 2014. Free cash flow increased to $7.3 billion for ... Read More
Reading EcommerceBytes Blog: Amazon Sales up 26 Percent in Fourth Quarter 2015
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Wed Jan 27 2016 16:33:16

eBay Grows GMV a Mere 5 Percent in Fourth Quarter 2015

By: Ina Steiner
 
eBay's conference call with analysts is at 4:30 pm EST today, here is the company's press release announcing fourth quarter 2015 earnings, you can view the full release with tables on the eBay investor relations website.

eBay Inc. Reports Fourth Quarter and Full Year 2015 Results

Q4 2015 Highlights:

Gross Merchandise Volume of $21.9 billion
Revenue of $2.3 billion
Active buyer base grew 5% to 162 million
Non-GAAP and GAAP EPS per diluted share of $0.50 and $0.43, respectively, on a continuing operations basis
Repurchased $550 million of common stock

January 27, 2016 SAN JOSE, Calif. - eBay Inc. (NASDAQ: EBAY), a global commerce leader, today reported that gross merchandise ... Read More
Reading EcommerceBytes Blog: eBay Grows GMV a Mere 5 Percent in Fourth Quarter 2015
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Tue Jan 26 2016 17:16:45

Should eBay Accept Amazon Payments?

By: Ina Steiner
 
This week Amazon quashed the idea of accepting PayPal on its marketplace after its breakup with eBay. But the breakup also means eBay could accept additional payment methods on its site.

We'll have more on the Amazon news in Wednesday's newsletter (available now), but we'd like to know what marketplace sellers think.

Would you consider offering Amazon Payments on your eBay listings, if allowed? And are there other payment methods you think eBay should begin offering?

A former PayPal exec who moved to Amazon last year said adding PayPal to Amazon would complicate things. When it comes to Amazon customer service reps ... Read More
Reading EcommerceBytes Blog: Should eBay Accept Amazon Payments?
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Mon Jan 25 2016 21:51:00

Self Defense against Amazon Seller Crackdown

By: Ina Steiner
 
With all the reports about Amazon increasingly cracking down on sellers, how do you protect your Amazon selling account? We asked an expert in this area to share her expertise in a guest column in EcommerceBytes to be published on Tuesday.

Cynthia Stine founded Online Sales Step by Step to help suspended sellers get their Amazon businesses back up and running. We expect this series to be extremely popular, as sellers find once you get in trouble on Amazon, it's very difficult to rebound.

One area Cynthia covers in the article is the gray market - sellers who legitimately purchase items but ... Read More
Reading EcommerceBytes Blog: Self Defense against Amazon Seller Crackdown
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