Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of
Sun Nov 29 2020 20:09:02

Is It Time for eBay to Rethink Steep Penalty Fees?

By: Ina Steiner

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"I'd like to call your attention to what I think is the largest scale abuse of sellers I've ever witnessed on the platform," an eBay seller wrote us last week. He was talking about penalty fees instituted in 2018 - what eBay refers to as "Additional final value fees" on its policy page.

For those unfamiliar with the fees, eBay charges additional Final Value Fees (commission) when sellers fail to meet performance expectations, including one for having a very high rate of returns for "Item not as Described." eBay charges an additional 5% of the total ... Read More

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Tue Nov 24 2020 21:59:21

eBay Fails in Amazon RICO Lawsuit

By: Ina Steiner

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eBay sued Amazon in 2018 and then filed a RICO lawsuit against three Amazon employees in 2019. This month, Amazon and its employees prevailed, according to The Verge.

RICO is a tactic usually associated with government prosecution of mobsters (RICO stands for Racketeer Influenced and Corrupt Organizations), but eBay's civil RICO lawsuit was related to Amazon's alleged recruitment practices of eBay sellers. 

eBay accused the three Amazon managers of engaging in a pattern of racketeering activity - "a conspiracy designed to infiltrate and exploit eBay's internal member email system using fraud and false pretenses when recruiting eBay sellers."

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Tue Nov 24 2020 08:37:38

eBay Seller Describes Chronic Issue of Deleted Drafts

By: Ina Steiner

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Imagine spending the time carefully crafting a listing on eBay only to have it disappear before posting. That's what some sellers are reporting is happening to their draft listings, including a reader who brought the problem to our attention.

"I've been having trouble with eBay deleting my draft auctions, literally for years," he told us. "Sometimes when I call in they say my drafts should be retained indefinitely, sometimes they say 90 days. In order to try to avoid issues I have been going in every month or so and "refreshing" the save date so they don't go over 90 days."

However, he ... Read More

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Thu Nov 19 2020 14:53:06

eBay Offers to Text Sellers News Alerts

By: Ina Steiner


eBay is offering sellers a new service that will alert them by text of news relating to the marketplace.

"We're introducing a new text alert that will enable you to receive eBay updates the moment they're announced. Our short text alerts will help you start using new eBay tools and features and take advantage of new promotional opportunities right away and optimize your business on eBay."

eBay provided information on how to get text alerts via mobile phones, noting that message and data rates may apply and linking to the terms and conditions.

Please feel free to share your thoughts in the comments below - ... Read More

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Wed Nov 18 2020 11:01:08

eBay Defends Its Cloud Hosting Decision

By: Ina Steiner


eBay's Chief Technology Officer yesterday defended the company's use of its own infrastructure, posting on the eBay Tech blog that it has been able to withstand sudden increased demands in 2020 in part due to its cloud hosting decision.

Mazen Rawashdeh wrote, "Thanks to our tech transformation strategy and investments in our private cloud infrastructure, the eBay marketplace has met the sudden and rapid influxes in customer demands with ease and agility throughout the pandemic with an even faster, more modern and more seamless customer experience."

He said eBay was similarly poised to meet the increased demands ... Read More

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