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Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Wed Nov 26 2014 22:54:43

Etsy Sellers of Vintage Goods - Misunderstood?

By: Ina Steiner
Sponsored Link
Tristan Handy, Vice President of Marketing for RJMetrics, analyzed data for a blog post to help shoppers navigate Etsy when doing their holiday shopping for handmade goods, and he reviewed the impact of the company's decision to broaden its definition of handmade.

Many sellers will likely applaud his first two tips: Think about what "handmade" means to you, and, shop the small stores.

However, some may take issue with his third tip: If you want to shop the tiny stores, head over to the art and home and garden categories.

The largest sellers tend to sell more craft supplies, jewelry, and vintage products, ... Read More
Reading EcommerceBytes Blog: Etsy Sellers of Vintage Goods - Misunderstood?
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Mon Nov 24 2014 08:50:53

eBay Acknowledges Disruptive Technical Issues Monday Morning

By: Ina Steiner
Sponsored Link
eBay is experiencing severe technical issues, which it acknowledged on its UK Announcement Board. It has yet to acknowledge the problem on the U.S. board. It's a tough day for online sellers, as reports surfaced that the Craigslist site was hacked on Sunday and is still experiencing problems.

eBay UK posted the following announcement at 5:06AM ET.

Hello,
Due to a technical issue, some eBay customers may notice a problem with key areas of the eBay site.

We’re working to solve this problem and apologise for any inconvenience. Please try to complete your transaction at a later time.
Regards,
The eBay Team


eBay sellers have ... Read More
Reading EcommerceBytes Blog: eBay Acknowledges Disruptive Technical Issues Monday Morning
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Sun Nov 23 2014 13:40:37

eBay Sets Seller Sales Goals in Motivational Promotion

By: Ina Steiner
Sponsored Link
eBay is taking an unusual approach to boost sales on its eBay.com marketplace. In what might be a first-of-its-kind promotion, it gave some sellers personalized sales goals along with an offer to coach them, and tied their success to a sweepstakes.

eBay sent an invitation to some sellers presenting them with a sales target to reach by the middle of December and the middle of January. If they succeed in boosting their sales by 25%, their names will be entered into a sweepstakes for a chance to win some commission fee-free listings ... Read More
Reading EcommerceBytes Blog: eBay Sets Seller Sales Goals in Motivational Promotion
Comments (73) | Leave Comment | Permalink
Thu Nov 20 2014 14:26:30

Can eBay Sellers Take Any More Significant Changes?

By: Ina Steiner
 
After the eBay-PayPal breakup next year, current eBay Marketplaces president Devin Wenig will become CEO of the new standalone eBay Inc.

In a new interview with the Wall Street Journal, Wenig said when he takes over as CEO, he wants to reconnect with small and large merchants and energize the eBay community. Though it's not clear why he has to wait to do so.

He also said he plans to make "significant changes." But what kind of changes could he be planning? So far under his helm eBay Marketplaces has continued to embrace large brands and retail chains, while rolling ... Read More
Reading EcommerceBytes Blog: Can eBay Sellers Take Any More Significant Changes?
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Wed Nov 19 2014 16:51:46

Share Your Walmart Price-Matching Stories Here

By: Ina Steiner
 
On Friday, I blogged about Walmart's price-matching policy after confirming with Wal-Mart spokesperson John Forrest Ales that the company would match prices of online retailers, including Walmart.com, Amazon.com, and Amazon third-party merchants. There have been some interesting developments this week as shoppers started to take advantage of the policy.

A reader wrote today to say she was pleasantly surprised after reading our article published Monday that went into more details about the program. She decided to do some shopping at her local Wal-Mart store to take advantage of the price-matching, but it didn't go as planned, as she explains:

I spent a day ... Read More
Reading EcommerceBytes Blog: Share Your Walmart Price-Matching Stories Here
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Tue Nov 18 2014 22:47:22

PayPal Holds Sellers Liable for 6 Months, On and Off of eBay

By: Ina Steiner
 
Wednesday's EcommerceBytes Newsflash describes an unpopular policy PayPal is rolling out that some sellers (and maybe some buyers, too) are referring to as PayPal's 6-month rental policy. That's because buyers can file claims 6 months after an item was estimated to be delivered to them.

It's now critical that sellers on all venues save proof of delivery confirmation along with details. Take a look at some of the requirements in the PayPal Seller Protection under Section 11.4. Here's a snippet

---
"Proof of Shipment" is online or physical documentation from a shipping company that includes all of the following: The ... Read More
Reading EcommerceBytes Blog: PayPal Holds Sellers Liable for 6 Months, On and Off of eBay
Comments (60) | Leave Comment | Permalink
Mon Nov 17 2014 14:12:31

Marketplace Search Algorithms: All about Monetization

By: Ina Steiner
 
Etsy sellers are seeing firsthand how changes to search engine algorithms can impact exposure in search results, and ultimately impact sales. But are online marketplaces doing a good job of ranking product listings in search results?

Etsy isn't alone in making major and minor changes its search engine. Wall Street analyst Bob Peck of SunTrust Robinson Humphrey issued a research note today in which he said "a platform's "algorithm" is a living / breathing entity that is constantly evolving." He was writing about Facebook's latest change to how it shows posts in its News Feed, and said Facebook's algorithm ... Read More
Reading EcommerceBytes Blog: Marketplace Search Algorithms: All about Monetization
Comments (21) | Leave Comment | Permalink
Fri Nov 14 2014 20:19:35

Terrorism and Free Speech in Ecommerce

By: Ina Steiner
 
Does free speech extend to ecommerce? A reader criticized eBay for not doing a good enough job in enforcing its ban on terrorist-related items, and we delved into the issue in a Newsflash story published yesterday.

Another eBay user wrote today saying he wanted the opportunity to discuss the story.

"There is another side. Restricting free speech or free selling has serious drawl backs. When did the USA become the only nation to declare someone a terrorist? In some countries the United States is the terrorist. One person's terrorist is another person's freedom fighter. I'm fairly certain England thought ... Read More
Reading EcommerceBytes Blog: Terrorism and Free Speech in Ecommerce
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Fri Nov 14 2014 11:51:28

Walmart to Match Amazon and 3P Merchant Prices, But Not eBay

By: Ina Steiner
 
Bargain hunters, rejoice! But sellers, beware. Wal-Mart store is extending its Ad Match guarantee to prices of items for sale on Amazon.com. The new policy takes effect today.

Wal-Mart stores and Walmart.com aren't just matching prices on Amazon.com - they will match prices of third-party merchants on Amazon.com as well. However, that's limited to quantities of one per customer or household. And eBay is still excluded from Wal-Mart's price-matching policy.

Another part of the new policy: Wal-Mart spokesperson John Forrest Ales said prior to today, only Wal-Mart stores did price-matching. Now, online shoppers on Walmart.com can ... Read More
Reading EcommerceBytes Blog: Walmart to Match Amazon and 3P Merchant Prices, But Not eBay
Comments (20) | Leave Comment | Permalink
Wed Nov 12 2014 22:12:58

Watchdog Questions eBay's Handling of Fakes

By: Ina Steiner
 
Manufacturers who back a site called the Counterfeit Report are unhappy with how eBay is handling the problem of counterfeits, and this week, they scored a major publicity win.

The Counterfeit Report, which ironically uses a logo that looks strikingly similar to the one used by Consumer Reports' Consumerist website, issued a press release accusing eBay of banning it for reporting fakes for sale on the site.

Craig Crosby, publisher of the Counterfeit Report, accused eBay of retaliating against him and said eBay removed comments that warned consumers of counterfeit listings.

eBay said its systems had identified him as ... Read More
Reading EcommerceBytes Blog: Watchdog Questions eBay's Handling of Fakes
Comments (65) | Leave Comment | Permalink
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