Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Sun Sept 20 2020 21:29:38

eBay Probes Sellers in New Survey

By: Ina Steiner

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eBay is conducting an in-depth survey asking sellers about the resources they use to get news, information, and support. While the survey is ostensibly about eBay's Community resources, it also queried respondents about their selling behavior, such as the following two questions:

*Other than eBay, have you sold on any of the following online marketplaces in the past 12 months? Select all that apply.

I have sold only on eBay
Amazon
Craigslist
Etsy
Facebook Marketplace
Letgo
Mercari
OfferUp
Poshmark
Rakuten
Walmart
Wish
Other (please specify):

*Which of the following best describes you as a seller? Select one

- Merchant (purchases stock from manufacturers or distributors, has multiple of the same item for sale)
- Reseller (sources from various stores, websites, inventory ... Read More

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Fri Sept 18 2020 19:39:05

Amazon Takedown: Bribes, a Suitcase of Cash, Cyber Vandalism

By: Ina Steiner

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The government charged six people including a prominent Amazon expert and consultant with conspiracy and wire fraud as part of a scheme to bribe Amazon employees in order to get third-party sellers' accounts reinstated, among other things.

The intrigue allegedly included a suitcase full of cash sent from one defendant to another, through Uber.

The Feds say Amazon insiders involved in the scheme deleted negative product reviews from product listings and tried to trick Amazon's review-ranking algorithm into believing fraudulent product reviews had been posted by bona fide purchasers. 

It also charges the defendants with ... Read More

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Wed Sept 16 2020 00:00:33

Etsy Rolls Out Controversial Changes?

By: Ina Steiner

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Etsy is making policy changes sellers are discussing, though there's no announcement on its website that we can see. 

It appears Etsy notified sellers of a change to its terms of use (or perhaps they noticed on their own), and sellers are left to figure out what exactly is changing. (One seller wrote, "It is very disrespectful for Etsy to force us to hunt for changes in their rules and policies.")

Here's a link to Etsy's "Our House Rules" that go into effect on October 16, 2020.

Here's a link to the current House Rules.

One change a seller noticed was the following ... Read More

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Tue Sept 15 2020 11:22:14

Retailers Fail at Seller Marketplaces

By: Ina Steiner

 

"Retailers continue to launch marketplaces to fix their lacking online presence by offloading the work to third-party sellers; however, those marketplaces never work," according to Marketplace Pulse's Juozas Kaziukenas.

Kaziukenas cited examples including Target, Sears, Newegg, and others, and he delved into one example, Best Buy, which cited customer confusion over marketplace purchases as a reason for closing down its 3P marketplace in 2016.

So what does work for retailers, according to Kaziukenas, particularly in the age of COVID-19? Stores as pick-up and delivery points.

It's interesting to read about retail marketplaces from the point of view of the retailer rather than the seller - ... Read More

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Mon Sept 14 2020 20:35:19

eBay Managed Payments Experienced Processing Delays

By: Ina Steiner

 

Today an eBay moderator confirmed on a discussion board thread that from September 3 - 7, it delayed processing some orders for sellers enrolled in Managed Payments. 

The moderator said eBay notified sellers impacted by the payment-processing delays, informing them it would issue an additional payout outside of their standard schedule. However, he provided no explanation of the cause of the system delays.

A seller responded suggesting that eBay post the issue on the announcement board or on the system status page.

A reader also informed EcommerceBytes today that several sellers reported that thousands of dollars have been held up for weeks and had been ... Read More

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