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Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Thu Aug 25 2016 21:31:46

New Amazon Vehicles Site vs eBay Motors

By: Ina Steiner
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Amazon launched a new car-shopping site today, but while you can find pricing and reviews - and you can add cars to your Amazon wish lists or "garage" feature - you can't actually add a car to your Amazon shopping cart.

The "car research destination and automotive community" looks to be a first step in launching cars for sale, but when we asked about its plans, a spokesperson said she was unable to comment on what Amazon may or may not do the in future. 

The Washington Post noted that Amazon already sells millions of car parts and accessories. "One selling ... Read More
Reading EcommerceBytes Blog: New Amazon Vehicles Site vs eBay Motors
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Wed Aug 24 2016 23:23:18

Small Shippers Punished by Shipping Duopoly Pricing?

By: Ina Steiner
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A new article refers to FedEx and UPS as a "near duopoly" (same concept as a monopoly but with two companies rather than one) and says they have used their market power to move in virtual lockstep when setting published rates for ground shipping.

Mark B. Solomon, executive news editor of DC VELOCITY, points to data that seems to prove that supposition: "Over the past 10 years, the average cumulative list rate increases on the two companies' ground delivery services have been identical across the board."

The data was compiled by consultancy Supply Chain Optimizers and obtained by DC Velocity.

Here's the clincher for online ... Read More
Reading EcommerceBytes Blog: Small Shippers Punished by Shipping Duopoly Pricing?
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Sun Aug 21 2016 21:35:51

Would You Pay $400 a Month for Seller Support?

By: Ina Steiner
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eBay and Amazon are realizing that some sellers are willing to pay for access to customer support and are exploring ways to offer it for a fee.

In Monday's Newsflash, we write about two such programs. Amazon is testing a program in which sellers can pay $400/month for a program called Seller Support Plus (SS+). It invited attendees of its recent Women's Entrepreneur Conference to try it out.

And eBay is offering dedicated customer service to sellers with an Anchor Store. In Monday's article, eBay consultant and seller Lynn Dralle provides an example of how she was able to use seller support to ... Read More
Reading EcommerceBytes Blog: Would You Pay $400 a Month for Seller Support?
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Fri Aug 19 2016 22:14:45

Why eBay Hides Some Prices - Strikethrough Pricing Explained

By: Ina Steiner
 
A reader was browsing some items on eBay and noticed that the prices of some items were crossed out. When they looked at individual listings, they saw a message displayed: "See price on checkout." They said they were reluctant to go any further, fearing the item was overpriced. 

"This was not on every item in the Search; but was on more than one item. Seems dishonest, in several ways," they wrote. "Is this something new? I don't even like when you have to give all of your info before seeing a shipping price; I am certainly NOT going to ... Read More
Reading EcommerceBytes Blog: Why eBay Hides Some Prices - Strikethrough Pricing Explained
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Tue Aug 16 2016 22:00:16

Paid Reviews Aren't Just an Amazon Problem

By: Ina Steiner
 
We've been following Amazon's efforts to crack down on paid reviews. Many shoppers rely on reviews when making purchasing decisions, and the sheer volume of reviews is one of Amazon's competitive strengths. But as people increasingly offer to write reviews for compensation (free or discounted products, or cold hard cash), Amazon has been battling back.

In Wednesday's Newsflash (available now), you can read about Amazon's efforts to go after paid-review services - and even going after sellers who pay for reviews.

But it's also worth pointing out that large brands are also guilty of crossing the line. And, it's especially worth noting ... Read More
Reading EcommerceBytes Blog: Paid Reviews Aren't Just an Amazon Problem
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Mon Aug 15 2016 22:20:34

New Categories Are Closed to Rank and File eBay Sellers

By: Ina Steiner
 
eBay is fond of saying it doesn't compete with its sellers, but it's increasingly entering categories that its sellers are barred from participating in while giving preference to a chosen few. 

Today, the category is gift cards for company stock - see the article in Tuesday's Newsflash, available now. Shoppers can purchase gift cards that allow recipients to cash them in for shares of stock in publicly traded companies.

Because they are delivered digitally, only PayPal is allowed to sell the new cards on eBay, Ryan Moore confirmed, citing the gift card policy. eBay has also entered the wine and live-auction categories, ... Read More
Reading EcommerceBytes Blog: New Categories Are Closed to Rank and File eBay Sellers
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Sun Aug 14 2016 22:15:08

Do You Agree Amazon Return Rates Exceed eBay and Etsy?

By: Ina Steiner
 
We recently asked you what kind of returns you experience on eBay vs. Amazon vs. Etsy, and we have published the results of the survey in Monday's Newsflash (available now).

Readers reported the lowest rate of returns on their Etsy sales (1.2%), eBay was next at twice that (2.3%), and Amazon was the biggest loser for sellers at 3%.

The responses left by sellers explained some of the reasons. A big factor on Amazon, sellers said, was that they were unable to provide details or correct misinformation on the catalog's product pages. One reader explained:

"Amazon returns significantly higher than eBay. ... Read More
Reading EcommerceBytes Blog: Do You Agree Amazon Return Rates Exceed eBay and Etsy?
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Sat Aug 13 2016 23:07:01

eBay Promo Backfires Due to Misunderstanding

By: Ina Steiner
 
On Wednesday we wrote about an eBay promotion in which sellers who were invited to participate could list up to 500 fixed-price listings and pay no insertion fees. However, the promotion only applied to 30-day and Good Til Cancelled listings.

As we noted, one reader was puzzled to see that when they activated the offer that was for 30-day listings, the eBay message seemed to indicate the promotion applied to 7-day listings - the message read:

"You've accepted the offer "7 days, no insertion fees: up to 500 fixed priced listings!""

The reader wrote back to us later and explained the cause of the ... Read More
Reading EcommerceBytes Blog: eBay Promo Backfires Due to Misunderstanding
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Wed Aug 10 2016 20:28:20

eBay to Revamp Forums, Promises Greater Staff Participation

By: Ina Steiner
 
More changes are on the way at eBay, and not to be left out are the discussion boards. On Tuesday, the eBay Community Team posted a message to tell users it was "reimagining the online Community experience at eBay." 

"At its core, eBay is a place to sell, buy, connect, and learn - but most importantly - eBay is a place to belong," the team wrote, "And, our online Community plays a big part in making that happen. Thank you in advance for sharing your thoughts as we build the best Community experience together."
 
Users had lots of suggestions for the ... Read More
Reading EcommerceBytes Blog: eBay to Revamp Forums, Promises Greater Staff Participation
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Tue Aug 9 2016 23:22:19

Why Some Etsy Sellers See Some Residual Payment Delays

By: Ina Steiner
 
Some Etsy sellers are worried that payment processing delays may be a sign that the marketplace is continuing to have problems related to the July meltdown it blamed on its vendor Worldpay. But Etsy says current reports from sellers are due to fraud-detection activities and acknowledged a backlog.

A seller based in Europe reached out to EcommerceBytes today (Tuesday) and said a payment that went through on Saturday was still processing. 

"They seem to be having problems again however the frustrating thing is that Etsy is denying it. Here is a link to a forum on Etsy.

"People are complaining because some payments are still processing ... Read More
Reading EcommerceBytes Blog: Why Some Etsy Sellers See Some Residual Payment Delays
Comments (27) | Leave Comment | Permalink
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