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eBay Experiences Worldwide Outage Monday Morning

eBay confirmed it had an outage early Monday morning that prevented some users from accessing features on the site. Reports came flooding in overnight via email and various boards, including Ecommerce EKG and DownDetector. Users reported being unable to buy, and sellers were unable to sell.

A seller emailed a screenshot of the error message he received when trying to access his My eBay account. “Access to shipping and to active items results in dead fields. In fact, all selling activity is blank…even though I have 14 items confirmed listed last night. Tried different browsers (both firefox and IE) with the same results. Absolutely maddening,” he wrote. Sellers from the UK and France also reported problems.

In what is a rare case these days, eBay alerted users on the U.S. Systems Announcement Board and provided an update Monday morning, and it also posted reports on Facebook.

eBay posted its first notice at 2:38 am PT Monday morning, writing that some eBay customers may have had problem “with key areas of the eBay site” and told users to try completing their transaction at a later time.

At 7:55 am PT, eBay provided an update on the Systems Announcement Board, blaming an issue caused by an isolated network issue at one of its data centers starting at 1:15 am.

eBay restored functionality as of 2:55 am. “We quickly took action to re-route traffic to alternative data centers to help restore functionality to our users,” eBay explained.

eBay has also been having technical issues impacting descriptions and photos on sellers’ listing pages.

It’s been a bad period overall for eBay which has experienced numerous high-profile technical problems since the summer. And as we previously noted, eBay no longer has a site outage policy, taking it on a case-by-case basis instead.

“We know any interruption for our users is frustrating,” eBay wrote on Monday, “and we regret any inconvenience this may have caused to the buyers or sellers involved. In the next day or two, eBay will be in touch directly with affected sellers to provide them with additional information.”

Note: eBay posted updates for UK sellers on the eBay UK Announcement Board, and for Australia sellers on the eBay Australia Announcement Board.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.