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eBay UK Emails Sellers about Shipping and Returns

eBay UK published a portal on its site helping explain to sellers some of the new features and policies around shipping and returns. There’s a lot to absorb, and the UK site sent an email to sellers reminding them of some of these changes along with a link to the portal to learn more.

The email started off by promoting its ship-to-store for package-pickup program called Click & Collect. “Buyers want choice and convenience and that’s what Click & Collect gives them,” eBay UK explained. “No longer do they have to wait for deliveries. They can pick them up from a local store at a time that suits them, making their Christmas shopping a whole lot easier. It’s just one of the initiatives we’ve introduced recently to help you turn browsers into buyers.”

The email linked to the eBay UK site where sellers could check to see if their listings were eligible. You can learn more about Click & Collect, which eBay is kicking off with the help of 650 Argos department stores across the UK, in this EcommerceBytes article from last month.

The email also highlighted the new Managed Returns program and the Extended Holiday Returns policy.

eBay also included in the email a notice of changes to Royal Mail: “Following Royal Mail’s announcement of their new Small Parcel format sizes this month, from 20 October you can send more for less with the new, bigger parcel size, saving 1 pound on every parcel you send. Expect savings on parcels weighing up to and including 2kg and more flexibility with the new dimensions: 350mm x 450mm x 160mm.”

The portal page also included information about programs not mentioned in the email to sellers:

Fast & Free Delivery: “Make your items more attractive with Fast & Free delivery.When an item is available for free delivery and is likely to arrive within 3 working days, it qualifies for the FAST & FREE badge in search results, helping you increase conversion.”

Same Day Dispatch (handling): Increase your conversion with same-day dispatch.Buyers are more likely to buy your items when they know they’ll have the items quickly. Offering same-day dispatch reduces your displayed delivery time, helping to attract more buyers. And you can specify a cut off time that works for you.”

Tracking: “Tracking provides peace of mind for you and your buyer. If you use a tracking service, don’t forget to upload the tracking details. By including tracking information both you and your buyer can easily check the status of packages.”

International Tracked Postage: “Making it easier to post internationally. eBay offers access to fast, secure and affordable international tracked postage for sellers who post within the EU. This is provided through a third party carrier Post NL (formerly TNT Post). Simply order your postage labels through the eBay SendIt platform, then drop off your item(s) at a convenient time in any one of 5,500 CollectPlus locations. Your item is then sent to your buyer using a fully-tracked service.”

Printing Postage Labels: “An easier way to pay and print postage labels. There’s a convenient way to pay and print your postage labels. By using the eBay label platform you can get labels direct from us for delivery by Royal Mail, Parcelforce Worldwide and Collect+. And since you can pay with PayPal, you can manage all your labels and associated costs in 1 place.”

You can access the portal on the eBay UK website to learn more about changes to shipping and return policies and features.

Ina Steiner on EmailIna Steiner on LinkedinIna Steiner on Twitter
Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.