eBay sellers say they are unable to put items on sale using the Markdown Manager feature. “Taking away store sellers’ rights to put their own items on sale is an unacceptable, destructive and short sighted eBay policy,” an irate seller wrote on the eBay boards. “It will prompt even more sellers to join the exodus from eBay to other sites.”
The problem was reported on Ecommerce EKG on October 2: “Markdown manager not working properly (again) – when choosing items, items that are currently marked down are not shown as such. Also, when clicking the “# of Listings” column on an existing sale, no items are shown as being marked down in that sale.” Others responded that they were unable to use Markdown Manger for listings where they chose to allow Best Offers.
Some sellers thought the problem was a glitch, others believed it was a new policy eBay had failed to announce.
Sellers also turned to social networking site LinkedIn to discuss the problem, where a seller said most of the over 5,000 listings in his eBay Store had Best Offer (BO). “I do sales all the time and it brings me lots traffic and sales. BO also bring me many sales… What I’m going to do?”
Another seller replied that he too had quite a few items with Best Offer and runs a sale almost every month. “I’ll tell you, I’m constantly losing faith in these people who run eBay.”
And sellers sent letters to EcommerceBytes, such as the seller who wrote: “Just tried to use eBay’s markdown manager to spur some sales since it’s been so slow. I now get a message that items listed with Best Offer option can’t be added to the sale. Not a big thing as I can see that you wouldn’t need a set discount if it has a best offer, but I’ve added it in the past in hopes of getting more sales during the duration of the listing. Now, I’ll have to go in and change prices without the added banner.”
An email inquiry to eBay on Friday has gone unanswered.