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eBay UK Makes Local Pickup a Default Option

This month, eBay UK is making local pickup a default option by rolling out Click & Collect on all eligible listings. This means buyers will be able to choose to pick up their item from one of over 650 Argos department store locations across the UK, a program we’ve previously described.

How would an Argos retail store have items from third-party sellers? Simple – eBay instructs the seller to mail the package to the store after the shopper has placed their order and specified Click & Collect as their delivery method.

eBay launched Click & Collect as a pilot program last fall. Fifty sellers and 150 locations participated in the test.

Why? eBay predicts that in the next 4 years, 50% of online retail is projected to be collected away from home. But rival offerings, such as Amazon’s delivery lockers, was also a factor, no doubt. The package-pickup trend has picking up steam over the last 4 years or so.

In some ways eBay UK’s program is very similar to the eBay Global Shipping Program (GSP) in the U.S. where sellers ship an item to a U.S. processing center for forwarding to an international buyer – after the buyer places the order.

And as with the eBay GSP program, the eBay Click & Collect program is opt-out, not opt-in. In other words, eBay UK is opting in sellers by default – for those listings that meet the criteria of the program.

Opt-out policies have proven both confusing and controversial for some since sellers may be unaware eBay is displaying such options in their listings.

However, in the case of eBay UK’s Click & Collect, eBay said it would let sellers know when they’ve automatically added a Click & Collect option to their listings for the first time. “If (you) don’t wish to offer this option for your buyers, you’ll have the opportunity to opt out at an account or listing level,” it explained.

In order for listings to be eligible for Click & Collect:

  • The listing must offer FAST & FREE with an eligible carrier and service.
  • If sellers have currently selected “Other 24-hour courier” or “Other 48-hour courier,” they must update their listings to offer an approved service from 1 of 5 approved carriers.
  • Items must be less than 20kg, and no one side of the parcel can exceed 120cm while the second-longest side can’t exceed 76cm, including packaging.

The two biggest caveats for sellers:

“If you sell items over these limits, make sure you’ve stated that in your listing or opted out these listings. Any items that are too large will be rejected at Argos and may be disposed of.”

And, “If a buyer doesn’t collect their order within 7 working days, it’ll be returned by Royal Mail 48-hour tracked service at no cost to you. You’ll need to refund the buyer once you’ve received the item. You won’t receive a defect in this case.”

eBay UK has more information about the Click & Collect program on its website under the Autumn Seller Release. And here is the information eBay provides to shoppers.

Note that other brick and mortar retailers can participate directly in Click & Collect – Sole Trader, Euro Car Parts, and GSF Car Parts include the option for shoppers to purchase their items on eBay and pick up at their own retail stores.

Ina Steiner on EmailIna Steiner on LinkedinIna Steiner on Twitter
Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.