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Endicia Launches Return-Shipping Service for Merchants

Endicia launched a new service for merchants who not only accept returns, but embrace the practice. Endicia says it is the electronic postage industry’s first “Pay-on-Use Returns” service exclusively for the United States Postal Service.

Not all sellers wish to make it make it easier for shoppers to return goods, and even fewer are willing to pay for return shipping. But for those businesses whose model supports easy and free returns, the service help them save time and money.

Merchants can include a pre-printed return label in their original packages – or through emailed labels – so shoppers can return an item at their own pace. And unlike traditional USPS labels, Endicia’s Pay-on-Use Returns shipping labels are not pre-paid. Postage is only deducted if and when a return label is scanned into the mail stream.

The service promises to save time and money for online sellers, as well as improve the overall returns experience for online shoppers. “Online sellers have been clamoring for a more efficient returns process – one that gives customers the convenience they deserve without damaging a business’ balance sheet,” said Amine Khechfe, co-founder and general manager of Endicia.

With Endicia’s Pay-on-Use Returns service, online businesses no longer need to spend valuable time requesting refunds for return shipping labels that go unused, nor absorb the cost of including a pre-paid USPS return label in their shipments, he said.

More information about the new Pay-on-Use Returns service is available on the Endicia website.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.