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eBay Signs Retail Chains to Same-Day Delivery Service

eBay Now is a same-day delivery service, but not for items offered on eBay.com by its millions of sellers – at least not yet. Instead, the eBay Now service is exclusively for local brick-and-mortar retailers in certain cities: San Francisco and the Peninsula, San Jose, parts of New York City, Chicago and Dallas.

While Best Buy, AutoZone and ToysRUs were among the first retailers to participate in eBay Now, the list of retailers now participating include the following featured stores: The Home Depot; Office Depot; Walgreens; GNC; Radio Shack; Macys; Microsoft; Guitar Center, Bloomingdale’s and Urban Outfitters.

Others retailers include Ann Taylor Loft, Armani Exchange, Barnes & Noble, Bed Bath & Beyond, Champs, Crate & Barrel, Eastern Mountain Sports, FootLocker, FootAction, GameStop, Golfsmith, JCPenny, Jonston & Murphy, Journeys, Kmart, Pier One Imports, Quiksilver, Staples and Sunglass Hut.

eBay CEO John Donahoe said last summer eBay was looking to scale the service, saying eBay could build more density through eBay Marketplaces, which has a fair amount of local transactions between buyers and sellers living in the same area. The eBay Marketplace volume and the retailer volume provides eBay with “the most compelling economics.”

For now, the eBay Now website says the service can deliver thousands of products from hundreds of local retailers, and various searches conducted over the weekend by EcommerceBytes across all stores show only results from large retail chains.

Last fall, eBay said it would expand eBay Now same-day delivery to 25 U.S. markets by the end of this year as well as international locations such as London. The company acquired Shutl last year, allowing eBay to move from hiring “valets” to deliver goods to using a marketplace approach.

Items that eBay Now does not deliver include alcohol, tobacco, prescription drugs, major appliances, TVs larger than 42 inches, large furniture, items that require a service contract (such as certain cell phones and other electronics) and other products too large to fit inside a car.


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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.