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eBay Glitch Hits Search Results, Frustrating Shoppers

eBay shoppers trying to search for items in their own country were flummoxed as a glitch caused items for sale on international sites to be mixed in with domestic items. The problem itself was international, with sellers from the U.S., Canada, UK and Australia all reporting the same mixed-up results.

A reader reported the problem on Ecommerce EKG, writing, “”US Only” filter has no effect on search results. This is a huge disadvantage to US sellers who can deliver in days rather than weeks or months.” He linked to a screenshot showing products from China displayed in search results with the U.S.-only filter in place.

Sellers in the UK also complained of the same problem, responding to the EKG report, “It is exactly the same in the UK. “UK Only” filter is not working this side of the pond. SNAFU.”

And Canadians were also impacted, explaining on an eBay discussion board , “When I buy it is usually only items located in Canada and I have a number of searches set up that way. Yesterday they all changed to include the USA – every one of them. So I went in manually – same thing. Then I changed the search to books located in Canada – same thing, they included Canada and the US. This is still happening to-day. This is a serious glitch and needs to be addressed ASAP.”

And an Australian shopper reported on another eBay discussion board,”same here but am in Australia. On some searches I only get Australia Only results when I want Worldwide !! – changing between the 3 item location variants makes no difference – number of results doesn’t change. On other searches I only get Worldwide results when I want Australia Only!! – again changing between the 3 item location variants makes no difference – number of results doesn’t change. Not happy.”

Indicate on the Ecommerce EKG Board whether you’re having the same problem.

Ina Steiner on EmailIna Steiner on LinkedinIna Steiner on Twitter
Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.