Trust matters a lot to people, as shown in studies and surveys like one recently discussed by Ipsos. “Ultimately, building trust can make the difference in purchasing one product over another,” Ipsos’ Michael Gross wrote. “In order to do this, companies Read more
Amazon and LL Bean tied for the top spot on ForeSee’s list of retail customer satisfaction during the holiday shopping season, and in its report, the company extolled Amazon’s ability to satisfy customers. Interestingly Amazon has 66% of customers coming Read more
Each January we ask a panel of industry experts to participate in our “Online Selling Trends” feature, asking them about the challenges and opportunities they see for online sellers in the New Year. This year, we also reached out directly Read more
