Etsy is adding hundreds of customer service reps to deal with the expected increase in demand during the holidays, it announced in a blog post on Thursday, and also revealed some of the ways it was planning to drive traffic Read more
A shipping service popular with Etsy sellers called Pirate Ship was blindsided when its customers received a notice on Wednesday that Etsy was partnering with two US-based shipping services: Shippo and ShipStation. Sellers were unclear how their use of Pirate Read more
Etsy will feature several sellers at a holiday pop-up event in New York City at the end of October. The Etsy Holiday Pop-Up is an “immersive IRL shopping experience coming to NYC’s vibrant West Village.” Certain sellers will be on Read more
Etsy announced Wednesday it has evolved its search and discovery experience to factor in the quality of listings, including listing detail, photo quality, and customer service track records. Etsy said it was also delivering more diversified results so that buyers Read more
Etsy advised sellers of some improvements to gift features as part of its “journey to become the go-to gifting destination.” It also launched its Holiday Hub, which it described as sellers’ “go-to resource for the upcoming gift-giving season” where they Read more
Etsy is changing its Terms of Use effective September 15, 2024, and existing sellers and buyers will not be able to opt out of its new arbitration clause. Only users new to Etsy will be able to opt “within 30 Read more
Etsy leverages the latest in Large Language Models (LLMs) and Generative AI to identify potentially offending content on its marketplace, saying in a post on Tuesday that it uses LLM to remove “potentially” violating or infringing items at scale. But Read more
Etsy is launching a paid membership program for buyers called Etsy Insiders, offering free shipping and other benefits. And while Etsy will obtain membership fees and will subsidize the free shipping, it will rely on sellers to offer exclusive discounts Read more
Etsy marketplace GMS (Gross Merchandise Sales) was down 2.9% in the 2nd quarter, year-over-year, on a currency-neutral basis. Adding in results for its other marketplaces, Etsy said consolidated GMS was down 1.9%. Etsy CEO Josh Silverman said in Wednesday’s press Read more
Several Etsy executives held a meet-and-greet with sellers in the Bay Area of California, the company revealed in a post on LinkedIn today. Etsy Global Director of Marketplace Policy Sophie Duba – along with Vice President of Trust & Safety Read more
