eBay dispute resolution Archives

06 Sep, 2025

eBay Tinkers with Returns and Claims Process

July 31, 2014September 3, 2017 Ina Steiner

eBay sent a survey to sellers asking them for information about returns and claims and telling them it was considering changing the way it processes such requests from buyers. Specifically, it is looking for the best words to present to Read more

When eBay Sellers Should Escalate Item-Not-Received Claims

March 18, 2014September 20, 2017 Ina Steiner

While it might seem counter-intuitive, there are some cases where eBay recommends sellers escalate claims buyers have filed against them. We heard several instances during a recent eBay Town Hall meeting where eBay panelists advised sellers to escalate cases in which buyers Read more