Amazon A to Z Gurantee Archives

06 Dec, 2025

Amazon Touts Protection for Personal Injury Claims from Defective Products

May 28, 2024May 29, 2024 Ina Steiner

In 2021, Amazon tightened a policy that requires sellers to obtain insurance and expanded its A-to-Z Guarantee to cover customers against defective products in cases of property damage or personal injury, even when a third-party seller has sold the item. Read more

Some Sellers Frustrated by Amazon’s A-to-Z Guarantee Practices

July 18, 2014September 3, 2017 David A Utter

Sometimes, buyers who purchase from a third-party Amazon seller find an issue with what they’ve bought and turn to Amazon’s customer service for relief. One recommended process, the A-to-Z Guarantee Claim, has irritated several sellers who feel that process unfairly hurts Read more