Return rates vary by product category – clothing and accessories have a notoriously high rate, for example. But do return rates vary by selling channel? The issue is an important one – no retailer likes to receive returned merchandise, whether Read more
Before the game Pokemon Go burst onto the screens of millions of smartphone owners, its developers at Niantic created Ingress, a location-based massively multiplayer online game. The real-life locations mapped for Ingress became part of Pokemon Go, which is why you are seeing Read more
Online security issues continue to vex the public. Recently, Etsy had to inform some of its members that the password problems at LinkedIn may have an impact on them. “This issue only affects people who had an account with LinkedIn in 2012 Read more
AbeBooks.com is celebrating its 20th anniversary this month. Founded in Victoria, British Columbia in Canada in 1996, it was acquired by Amazon in December 2008, but its site remains independently run. Spokesperson Richard Davies told us this month the site Read more
Merchants must combat the perception that online buying poses serious consumer risks as people are changing their behavior in response to such concerns. The belief that their purchasing details could end up stolen for all kinds of criminal abuse could Read more
There are three main reasons why online shoppers return goods, according to UK postal service Royal Mail. The number one reason for returns: poor fit. The postal service research also found that 20% of those who returned an item purchased Read more
If the economy slows down, small and medium-sized merchants will use free shipping as their top strategy to maximize sales during the holiday shopping season, according to a recent survey. However, the majority of respondents believe online sales will improve Read more
Most people prefer to complain using online methods, according to a new survey from Trustpilot, a review community for online shoppers. The national survey of 1,000 adults conducted by OnePoll found that 62% of Americans prefer online methods to complain when Read more
Online sellers are learning they can appeal to consumers who are interested in going green and saving money by providing them with options to make them feel good about their purchases. One way is through refurbished products, or “refurbs.” Jeff Read more
Despite a public relations backlash after last year’s “Lilly Pulitzer” sale, Target is going ahead with another limited edition collaboration, this one with Finnish design house Marimekko. And the sale that kicks off on April 17th is likely to draw Read more
