Is eBay founder Pierre Omidyar “the consummate passive-aggressive predator”? That’s what Pando Daily called him in an article that takes a harsh look at the role the eBay chairman played in eBay’s acquisition of a stake in Craigslist and the way eBay Read more
It can feel risky to accept orders from overseas buyers thanks in great part to language barriers and untested postal systems, so it’s not surprising that there are many countries to which online sellers would rather avoid shipping packages. But Read more
While mentions of drones were absent from Amazon.com’s latest discussion of technology and its business, the company still had plenty of high tech talking points regarding its newest approach to the humble warehouse, otherwise denoted by Amazon as a fulfillment Read more
Many sellers believe that if a buyer revises their feedback from a negative or neutral to a positive, it should no longer count as a defect against their account. But earlier this year as part of the Spring Seller Update, Read more
We’ve been hearing a lot of angst from eBay sellers about under which circumstances product returns result in defects for the seller. eBay instituted a defect policy in August somewhat similar to Amazon ODR (Order Defect Rate), and sellers are concerned that Read more
Shoppers who belong to the Amazon Prime shipping program are seeing delays in expected delivery of their packages. It’s not clear whether it’s a software glitch that is displaying incorrect dates, or whether the company is actually unable to fulfill Read more
eBay kicked off a sweepstakes to encourage shoppers to use its Click & Collect service when purchasing items from sellers. Buyers who choose to pickup their eBay orders at a participating Argos department store instead of having sellers ship packages Read more
eBay is running a promotion for sellers in the UK, and unlike most promotions, it’s not a free-listing sale. Instead, eBay UK is giving sellers a 30% discount on Final Value Fees, the commission fee the pay when an item Read more
The clock is ticking with only a few weeks remaining before holiday shoppers will no longer feel confident of getting online orders delivered before Christmas. eBay is running a promotion to encourage sellers to list more items to restock its Read more
It’s reasonable to expect a retailer of any size to vet buyers in an effort to avoid fraud, especially those customers purchasing high-ticket items. But one seller said eBay doesn’t provide the tools to let them do that. The seller Read more
