PayPal is inviting online merchants to try its new “contextual commerce” tools that let sellers add PayPal buy buttons directly into emails, social shares, and other places where sellers are trying to reach buyers. PayPal is currently beta testing the Read more
StellaService wants to make retailers’ customer support representatives more accountable for the service they provide, and reward them when they do well. The company that currently provides customer service ratings for online retailers has launched a new service called Stella Read more
Online merchants are vulnerable to price wars from overeager competitors who want to gain market share and get sales at any cost. Dave Leonard faced this problem with his aftermarket car parts business, so he created a solution and is Read more
When an overseas buyer returns an item for a refund, should the seller have to pay duties? eBay thinks not, as its government relations team indicated in a blog post this week. “eBay strongly encourages the Senate to take up Read more
eBay sellers will get more tools while the company plans to be on the lookout for acquisitions, according to eBay CEO Devin Wenig speaking at the Goldman Sachs Technology and Media conference on Wednesday. During his talk, Wenig used variations Read more
PayPal is losing its Chief Technology Officer James Barrese, who is stepping down “to take time off.” Barrese will remain with PayPal for a time to ensure a smooth transition. PayPal named Sri Shivananda his replacement – he will take Read more
The US Postal Service reported first quarter results for fiscal year 2016 on Tuesday (October through December 2015). Operating revenue grew 3 percent year over year to $19.3 billion, driven by the record volume of packages delivered during the 2015 Read more
Online sellers who use Auctiva to help manage their eBay listings should be aware of a planned outage for this evening. Listings scheduled to post to eBay during the outage will post beforehand. Shawn Horswill, the General Manager of SaaS Read more
Nothing draws the ire of some US sellers more than the fact that it’s cheaper for Chinese companies to ship certain products to the US than they can thanks to USPS ePacket rates. But what may be far more worrying Read more
A former executive of Mastro Auctions received a nearly 5-year sentence in a shill-bidding case that brought down the once renowned Chicago auction house. Doug Allen, along with William Mastro and Mark Theotikos, were indicted in 2012 on fraud charges Read more
