eBay posted an announcement about feedback changes in a post on Tuesday on the Seller Announcement Board that an executive had previously shared in a presentation during the June 6th eBay Seller Check-In online event. If eBay’s acknowledgement that feedback removal had become “arbitrary” sounds familiar, it’s because the EcommerceBytes Blog covered the news on June 8th, where readers discussed feedback removal in the comments.
Tuesday’s eBay Announcement Board post follows:
Seller Check-in Feedback Update
In an effort to make Feedback more fair and transparent for both sellers and buyers, eBay recently made changes to Feedback addressing some aspects of our removal policies that led to inconsistent outcomes.
We are addressing these gaps, and apologize for any confusion or frustration you may have experienced. We take your feedback seriously, and commit to doing better while we strive to improve the eBay platform for everyone.
Andrea Stairs, eBay’s VP of Global Regulatory, Trust & Monetization, provided the following update on Feedback at our recent Summer Seller Check-In.
A More Fair Experience for Sellers and Buyers
Over the last year it became increasingly clear that our Feedback removal policies had become more and more arbitrary, which was creating inconsistent and sometimes unfair experiences for both sellers and buyers.
In response, we began work to create a more streamlined and consistent process for sellers to ask for feedback removals that was grounded in policy and didn’t depend on who, how, or when you asked for feedback to be removed.
However, as these changes were put into action they exposed gaps in our underlying policies, so that some feedback removal requests were rejected in situations where you deserved to be protected.
We take responsibility for these gaps and for not fixing them before we made changes to the removal processes. Since this spring, we’ve been working to update our policy.
New Changes to Our Feedback Policies
We’re glad to announce that more than a dozen Feedback policy changes have now taken effect on eBay. As we go forward, we’ll be adding more use cases where feedback removal is warranted. For just one example, we will remove feedback when a seller denies a buyer’s cancellation request, because per eBay policy a seller has discretion to accept or deny a cancellation request.
Finally, we’re dedicating staff to finding and investigating more removal inconsistencies.
What this means is that when you submit the form via Seller Help to request feedback removal, eBay team members will be able to remove feedback in more scenarios and do so more consistently. Removal requests will be reviewed individually by our customer service agents.
Thank You for Your Input
Thank you again for your partnership and your honest and unfiltered comments about Feedback, please keep them coming!
Source: eBay Announcement Board post
“We’re glad to announce that more than a dozen Feedback policy changes have now taken effect on eBay.”
Ok eBay what exactly are the dozen policy changes? Please explain what is changed.
This is all BS & gobbledygook. If they’d left the Feedback alone in the first place, we would not be here now. All Ebay had to do was go after the irresponsible Sellers leaving untruthful feedback but, in Ebay’s mind, What, me work?