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eBay Confirms ‘Disappeared’ Sell Similar Feature Was Caused by a Glitch

Ina Steiner
eBay
eBay Confirms 'Disappeared' Sell Similar Was Due to a Glitch

eBay confirmed on Friday that the disappearance of the Sell Similar feature, which we reported on Wednesday, was due to a glitch. An eBay moderator replied on a thread about the issue and said eBay was working on a fix:

“I was finally able to get some insight on this and this was not an intentional change and out product team in working on a fix to hopefully be rolled out today.”

Sellers in the eBay Motors Parts & Accessories category had complained that the missing feature was costing them time, with one seller estimating the problem has slowed his listing process by 40%, as we reported in Wednesday’s EcommerceBytes blog post.

A reader had been worried that eBay had made the change intentionally to reduce the number of eBay Guaranteed Fit claims in the Parts & Accessories category.

While confirming the change was due to a technical issue, it doesn’t appear eBay ever documented the Sell Similar glitch in the thread where it tracks technical issues.

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Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

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