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Do You Have Feedback for Etsy’s New Chief Product Officer?

Do You Have Feedback for Etsy's New Chief Product Officer?

Etsy shifted some top executives around over the summer, and its new Chief Product Officer Nick Daniel introduced himself to Etsy customers in a blog post on Wednesday.

Nick Daniel took on the new chief product officer role in July after Etsy promoted his predecessor, Kruti Patel Goyal, to the position of CEO at its Depop subsidiary, which it acquired for $1.6 billion last year in a primarily cash deal.

Interestingly, eBay also has a new Chief Product Officer, Eddie Garcia, who rejoined the company from Facebook in April and replaced Pete Thompson who left eBay in the spring.

Etsy’s Daniel wrote on the corporate blog last week, “I’ve been at Etsy since 2014, working with my team to build a world class selling platform tailored to meet the needs of small business owners just like you.” He said he was excited to continue to build on the momentum Goyal had created.

“As Chief Product Officer, I make sure Etsy’s product development and engineering teams are working toward the right goals to create the most value for our customers—you! These teams build the tools and experiences you use every day: Shop Manager, Shop Stats, Explore, and more. And your feedback helps us make them even better.

“So far this year, we’ve made multiple improvements to our platform based on your feedback. We updated the Star Seller program to address key pain points and made the program more achievable for sellers who offer excellent customer service. We introduced a brand new Etsy Seller App to make it easier to manage your shop on the go. And with our new Purchase Protection program, we’ll step in to help if something unexpected happens with an eligible order, so you can continue to sell confidently.

“In my eight years at Etsy, I’ve seen just how special this community is and helping you all succeed is my top priority. I look forward to continuing to work with everyone to make Etsy the best place to run a creative business. I’m excited for the future and hope you are too. “

Daniel’s post on the Etsy blog does not appear to be accepting comments – if you have something you’d like to bring to his attention about the Etsy platform and seller tools, share your comments below.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

3 thoughts on “Do You Have Feedback for Etsy’s New Chief Product Officer?”

  1. I have a lot to say. Like clean up the mass produced shit that is dominating Etsy. Like a blind shite throwing monkey can see this site is not following ANY of its policies. Its a cheap Amazon 2.0. I have been here longer than you and and used to love it here. I made dang good money off my 45 yrs of hand picked vintage. I had movie studios and Broadway theaters and fashion photographers worldwide in addition to every day vintage lovers. I heard from my buyers 2 yrs ago that they are done with Etsy and my sales went from 50k a year to under 11k this year and not looking good. They said nothing but garbage that they can buy on Alibaba. That finding vintage is like digging through a dumpster. They cannot find what they even input on search without all irrelevant or mass produced showing for hundreds of pages even if they filter.
    They hate the search and filter and say it is just too much work to find what they want.
    You raised our fees 2 xs both stating you were going to clean this site up and yet nothing but more garbage and you even promote it.
    I have started with Thrilling and as I work to leave you I will not miss this now pathetic site.
    By the way you do know that your policies are binding and by knowingly and willfully ignoring them you are committing fraud right?

  2. This is probably more for Etsy’s legal department, but they REALLY need to enforce Etsy’s House Rules. I’ve played by them for 16 years but am very PO’d at the sellers who get away with selling stuff they’ve ordered wholesale. (I’m not referring to craft supplies!) My handmade things are home decor, so I keep an eye on those items in particular. Etsy went thru a phase of commercially manufactured windmill decor, as well as galvanized everything. If you REALLY want to get upset, search for “snack food” or “snack box” or snack pretty-much-anything on Etsy. There are gift baskets FULL of commercially manufactured CANDY BARS and SNACK FOOD! And please take a few minutes to report some of the listings.

  3. Yes, we should have been Grand Fathered in.
    Immune to all of the kindergarten rules they’ve installed…..
    And that 23% they remove from us now.
    Good Ol’ days are long gone on Etsy and Ebay.
    Insidiousness has permeated the eCommerce landscape.
    Time to erase and start over.

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